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With over 500 properties in our portfolio, we are a full-service, locally owned and operated management company. We are committed to connecting responsible property owners with quality residents to ensure a stress free experience. Annapolis Property Services specializes in long-term residential property management in and around the Annapolis area. With over 500 properties in our portfolio, we are a full-service, privately owned management company. Finding a new home is easy with Annapolis Property Services.
Reviews (26)
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Derm Office
Jun 14, 2022
We worked with APS for the last few years until we sold the house last week. Compared with other R/E agencies we worked with prior to finding APS, APS was much better deal for us because of their simple fee schedule - 10% of the rent, and of their easy accessibility - when there were issues, we were always able to reach somebody quickly. Their service did not end there.

When we decided to sell, they helped us tremendously. They found an alternative housing arrangement for the tenants, and immediately after they moved out, they arranged multiple contractors to spic and span the house. Special thanks to Tony who worked tirelessly to manage all the logistics and execution of the repair/improvement plans just in time to put the house on the market when we wanted.
John Smith
Jun 06, 2022
Been using APS for several years now and never had any problems. They do an excellent job of getting quality tenants and keeping me informed of any issues or problems. I was worried during the Covid, but APS gave tenants multiple ways to pay rent and to keep everything current. A shout out to Nikka, Brendan and Marlyn for all the help and professionalism through the years!
Chris Flight
Jun 01, 2022
My wife and I rented a house with APS for a year and a half and have zero complaints. Their staff was very good about communicating with us. Their maintenance technicians scheduled visits in a timely manner and were always respectful of our home. The move in and out process was very smooth. We even had to do a short term lease extension and had no issues with it. We both would recommend renting with APS.
Clarence L.
May 28, 2022
Awesome staff at APS. Professional and courteous in their communications. Nikka has been great with walking me through the lease renewal process and plans. Overall very good customer service, and I'd highly recommend anyone to have them manage your home or rental property.
Cynthia Hurd
Apr 23, 2022
APS has been so great to work with! First, It was easy to set up an appointment to view the house we were interested in. Sarah from APS showed us the house and she was amazing! She was very personable and knowledgeable about the house and APS policies and we were at ease with her right away. Everything after that was quick, easy, and efficient and we are excited to be moving into our new rental home!
Brian Smith
Apr 22, 2022
Annapolis Property Services has been a pleasure to work with. They have made the daunting process of renting your property while living half way around the world much easier! They are always very responsive to resolving issues and also making improvements that we want to get ahead of. Specifically Renee and Lynne have been rockstars with getting things addressed. I highly recommend using Annapolis Property Services if you're looking into renting your property.
Bruce Anthony
Mar 05, 2022
I have been having Annapolis Property Services handle the rental of my property in Arnold, Maryland for the past year and a half. They have been really great to work with. My primary contact is Nikka Zarate. I have found her to be professional, friendly, knowledgeable and very prompt. She is always very quick to address my concerns and requests. She is a real asset for Annapolis Property Services.
Kimberly H.
Feb 18, 2022
Renee did an outstanding job last week resolving a maintenance issue for me. She knew immediately what needed to be done and handled it very efficiently. I appreciate the entire team at Annapolis Property Services; they respond immediately and resolve issues quickly.
Julio D.
Feb 17, 2022
This is a reliable team. They always kind and patience with you, very professional. Rent a property is a difficult thing but they make everything easier and convince for you. Once I find a rent property under this management, it make me feel comfortable. Safe. Relax. If you a person busy on you work or family, Annapolis property must you choice. They take care everything for you. conscientiousness.
Maureen Horrigan
Feb 14, 2022
John has been amazing. So pleasant, helpful, encouraging and efficient. He has made the application process smooth, answered all my questions with a friendly, patient manner and guided us through the lease process making the entire normally crazy exercise very pleasant. Now that takes talent and positive engagement. Thanks John (and Sarah was wonderful and charming too).
Devin R.
Jan 05, 2022
I've been working with APS for about 10 years now and I couldn't be more impressed with the job that they've done. They're professional, friendly, prompt, and extremely effective at what they do. They've helped make my life worry free with respect to my rental properties! Thanks so much! :
Mbm
Nov 29, 2021
I am very pleased with APS' services. I was able to set up a showing, apply, and receive approval with 48 hours. I am looking forward to moving in and having APS as my property agents. Special thanks to Choco, Sarah, and John for their excellent and friendly help! MaryBeth M
Denise Baker Komornik
Nov 19, 2021
I rented a condo through Annapolis Property Services (APS) for four years. Everyone at APS is super responsive and friendly. Anything that needed to be repaired or replaced in the condo was completed in a very timely manner. I highly recommend APS!
Nick
Nov 14, 2021
Melanie was quick to respond to my questions and phone call inquiries. She was super nice. A+ for her customer service and this company.
Josh Gurkovich
Oct 27, 2021
I am a month into my first rental and I cant say enough good things about the service with these folks. Very transparent and responsive to make sure my move was seamless. Nikka and Ben in particular have been a pleasure to work with, very friendly and professional!
Tiffaney Adams
Oct 13, 2021
Apparently, there is no way to contact anyone in the management office that will pick up the phone, so I'll leave my concern here. On Wednesday, October 27, 2021 I was being driven to BWI via 97 at 10:04 a.m. - 10:06 a.m. we passed a brand new Annapolis Property Services van with temporary tags. The 2 times we passed this brand new van we witnessed the driver completely enthralled on his cell phone, not paying attention to the traffic, swerving in traffic, etc. Not only is this dangerous, it's AGAINST THE LAW, you are putting the public's safety in the hands of someone, who clearly does not care.
Jorge Montelongo
Sep 23, 2021
As vendors we would like to acknowledge a great professional, and warm attention from Annapolis Property Services team. As Anequim we are delighted by having this commercial alliance. We hope this lasts for many more years. A special thanks to his trust and cordiality.
Rebecca Rubin
Aug 13, 2021
I have had an incredible experience renting with Annapolis Property Services. They have been extremely easy to reach and helpful every step of the way. I just renewed my lease for another year and am so happy with their customer service and how easy they have made the rental process. Warmly, Rebecca
Maureen Kane
Jul 12, 2021
I've been working with Annapolis Property Management for the past 3 years with my Annapolis rental home. I most appreciate their responsiveness and the overall care they've taken managing my home. I needed a masonry repair to fix the chimney and do some repointing. Brendan accommodated my request to get 3 quotes to make sure we had some options with price and scope. APS does a thorough job of screening tenants, ensuring they have the means to meet rent. I also appreciate that they do periodic inspections of the property to make sure tenants are complying with the lease terms and keeping the home in good shape.
Ken Vincent
May 06, 2021
APS does not treat the tenant as the customer. APS may work our well for the landlord, but they do not work out at all for the tenant. The property managers are rude and unresponsive to tenant needs and maintenance issues. We are paying a significant amount of rent, and we find that we must struggle to get anything done. APS insulates the property. owner from the tenant, but typically makes the property owner the "bad guy" when issues are raised. APS refused to properly clean the property prior to occupancy and then simply said that we could simply cancel our lease if we didn't like it. APS refused to replace a refrigerator that was defective upon our occupancy of the property, even though.
Deborah Sellers
Mar 18, 2021
****UPDATE: 4 Stars - Senior Property Manager, Brenden, has been very attentive since the issue reached his awareness. We appreciate him checking in and taking the time to ensure we are feeling more comfortable in the property and that the issues are being resolved. The Smith & Co team came to clean the air duct inputs and supply registers yesterday.

They arrived in a timely manner and conducted a thorough cleaning. We were satisfied with their work and believe the air quality of the property will improve after this appointment. Thankful for APS's efforts to provide resolution. Hoping the remainder of our stay @ this location will continue reflect a positive tenant/landlord relationship. ***UPDATE: 3 Stars - Marco called minutes after posting this review, as they take them very seriously.

Through our conversations and sharing the conditional photos of the property, he is working to schedule a time for full duct cleaning to help alleviate the allergen/breathing issues. The company offered to send in a team for a surface cleaning as well, which we declined, as we have completed most surface cleaning and whatever if left will require "deep" cleaning (hands/knees scrubbing).

We are satisfied with their efforts and taking the time to address our concerns, starting on a Saturday after business hours. Marco has been responsive and respectful, pleasure to work with. We are thankful to the team for seeking a resolution with us and taking actions. **ORIGINAL: 2 Stars - So, we moved in 01 Feb, 2021. When the walk-through was completed via video from Benjamin- he glossed over the property quickly and said just about everything was undamaged/in working order.

Upon move in, we found the 1/2 bath runs water, the dishwasher leaks, multiple dead outlets & switches, botched sparkling jobs, holes in walls/ceilings, and duct tape wrapped around the dryer vent. We were told the property was "deep cleaned" 3 days before we moved in, by Nikka, via email. This was FALSE. The ventilation was clogged with pet hair, dust, crayons, Cheerios, and other "matter". Insects all over the kitchen & in the light fixture we asked to be cleaned at the showing.

There was animal feces on the curtains in the guest room & large pockets of pet hair. The carpets were filled with dirt/dust despite being "new". The mirrors weren't even wiped down! There was no cleaning of any lvl performed, deep or surface. I have spent the last few weeks on breathing treatments due to my allergies combatting the condition of this property.

In addition, it seems the company had no concern for the pandemic and proper sanitization during COVID. We have documented everything in pictures and emailed them regarding the issues. We just feel like we were deceived and lied to about this property because the numerous concerns we expressed during the showing were neglected & even more was not disclosed.

One month in and we're still trying to get everything fixed/addressed. I will say, when we submitted repair requests- their appliance & maintenance team has been good. They're responsive & they get here in about a week after the "meld" is submitted and they'll address the issue as thoroughly as they are allowed with their licensing. Luke & Jorge have been great to work with. Despite things still not working and having them come out a 2nd time to fix the issues, at least they're responsive & respectable. So, they can account for the 2 stars.
Gary Castorino
Feb 17, 2021
Excellent team of people working at Annapolis Property Services! From move in to move out and even an early lease term due to relocation, the team here made every step of the process simple. The move in process was quick and easy. During our lease, the team was quick to respond to any maintenance requests and made sure to follow up after to ensure expectations were met.

They were quick to respond to any questions or concerns I had regarding our early vacate. The online portal makes communication, payments and requests fast and simple. Yet there are still real people available should you need to call. Having relocated 7 times in the past few years and 3 times in the past 12 months, this was the best tenant experience we've had. Brendan, Sarah and everyone else here were truly a pleasure to work with from day one till the end. Thank you guys for making everything easy and being so responsive!
Mandy Duncan
Sep 18, 2020
Annapolis Property Services has been managing our rental property since 2016 while we've been living out of the state. We've had a couple issues at the property that would have been difficult to manage from afar and APS handled them seamlessly with very little stress on our end. I recently worked with Nikka and Brendan who were very helpful in getting the lease renewed for another term. They really do work to keep both the owners and tenants happy which has resulted in a great experience for us!
Lauryl Lenox
Jan 20, 2020
Easy to work with, maintenance requests taken care of right away, plenty of notice given prior to bi-annual inspections, pleasant office staff!
Ryan Bowker
Sep 04, 2019
I have been renting through this company for a little under a year now and they have continuously blown me away with their exceptional service. Recently, I placed a maintenance request over a holiday weekend. I was responded to the same day that they would get back with me first thing the next business day. Then, not only did they contact me. quickly at the start of the business day, they also got someone to come look at my AC unit the same day! Renee King was the one to help with completing the maintenance request and was very helpful and responded quickly.

They assigned Smith and Company HVAC to come out. The worker for this company, Mark, was extremely nice and helpful. I stayed with him as he was looking over the unit and he gave me insight as to what he believed the problem was as he was going. He was very customer service oriented and personable. Once again, I am extremely pleased to be working with this amazing company.
Laurie Chapman Fox Krane
Apr 18, 2019
We have used them for rentals for many years. They take the worry out of rental properties. Great crew!