Century 21 Doug Anderson Property Management - Lancaster, CA

Will not get full deposit back, not friendly customer service
I do not recommend going through this company if you are looking to rent. No matter how hard you clean the house and make it perfect, they will find something wrong with it to not give your full deposit back. My husband and I are very clean people and we took care of the house very well. We hired a cleaning lady to clean all the bathrooms and kitchen and she did a wonderful job. We hired a carpet cleaning place to steam clean all the carpet. We mopped and had everything up to par, so we thought.

Because the windows were not cleaned to their standards, they took away about $300 of our deposit. This is just rediculous. When we first moved in the windows were not clean either,especially one of the windows that was downstairs, was very dirty. I don't see how they can charge us for something that wasn't cleaned when we first got the house.

When something goes wrong they hire people that don't do the best job. Like when we had mice, someone came out and just filled in the holes under the kitchen cabinets with foam. we recommended to the guy to put wire first because they can chew through foam. He did not and put so much foam that it sticks out and is such an ugly site in the kitchen.

The house we rented was not worth what we were paying. The toilets always clogged, even from my toddler, the windows did not go up and down easily and break. Cheap house, poor customer service and no full deposit back, I would stay away.
Would you recommend this business to a friend? No

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Overall rating:		Fair