Cherokee Property Management

We moved in to this unit and it was NOT cleaned. My mom and grandma had to come over and help me clean up. The carpet was filthy, it had gum it in and they NEVER came out to clean it. I called and they said we have receipts it was cleaned, however it was disgusting. NICOLE In the office said "just because it had gum in it, doesn't mean it's not clean".

The floors in the bathroom did have not real tile. They put a paper down to look like they had put tile down on the floor. The shower had no shower rod and the cabinets had no knobs. The living floor had holes in it, the windows had no blinds. The doors were not put on and we had to call for them to come and install them. They had us write a list of things that needed to be done and when we turned it in, they didn't come and fix anything.

When we moved out. They charged us for the things that were already torn up and ruined. The lady on the phone NICOLE, was extremely rude and unprofessional. If you are looking for a dirty, trashy place to live with people that don't care about the tenets then this is the place for your.

I have a such a bad taste for this rental property, I been living here since 2021 November, I never call to request any type of maintenance, one time I called for a leak in the pipes where the washing machine is, and didn't get a respond until 3 months later, had to pay out if pocket to fix it, second time I called that the stripes to the front door are rotten and the response I received was is not the issue for my a/c running g outside, then I asked to have some check my air conditioner and there response isif I lower to much it will freeze and I would be response, they have these apartments uncredited for, dirty, and they never care to assist with any improvements, definitely NEVER renting with again, I am disappointed and ready to find another home, PLEASE don't rent from them

We lived in the Hidden Springs apartments and they don't care about us at all. In the last year we've lived here, ants and mice have infested our place, yet when we ask management for help (which is why we pay them), we're told we have to deal with it. We're rather clean people, even with the occasional kid mess, so the fact that we have had these problems with zero help is ridiculous. Don't use them as your rental management.

We are new to the Clarksville area and have been, mostly, interacting remotely with office staff due to living in FL. The staff had been remarkable and worked woth us at every turn. They did a video walk through of the home and when they answered the phones were extremely helpful and congenial. Since signing our lease they've been quick to respond to maintenance requests and are super communicative. When we decide to buy a home we are sure to use this Realtor!

We've been with them now for nearly 2 yrs. Their people and managers are top notch. Excellent response to maintenance issues. Our HVAC would not proved heat on a Saturday. The repair tech was on site within 4-6 hrs. Identified the problem and a part was ordered as soon as possible on Monday. Arrived the next day and installed. 2nd problem identified, part ordered. Arrived next day and installed. Results, everything fine. Summary = 2 problems identified, parts ordered and installed. Elapsed time 5 days including the weekend and involved customer(me and wife), Property Mgmt(personnel), and 3rd party repair contractor.

I rented a apartment with my long term boyfriend (now ex) our lease was up and I informed them that we wouldn't be renewing and I promptly moved out. My ex still lives there with my name on the lease im fighting each month because I am still on the hook if he doesn't pay (over a year later) I've put in a notice multiple times that the lease needs to end and set a move out date but they refuse to evict him, I cannot get another apartment with my name still on the hook for this one and they will not let me sign my name off of it without him having someone else. Everytime I schedule a leave date he tells them he has no where to go and they just continue to let him live there. As long as they get their money they do not care.

I heard some negative things about Cherokee, so we were a little hesitant to rent from them. But now that we are renters I can not believe how they would get a negative rating. Barbara is one of the sweetest ladies I have talked with & always makes sure that any messages or issues get through to the owners. We have had a few problems with our townhouse (sink dripping, a/c unit burning out) & every time I have placed a request it is solved promptly.

When the qorkers (Doc & Mike) have came to fix an issues they are professional & friendly. Cathy is one of the front desk receptionists & she is a saint. She walked us through everything & and answered my 1000 questions! I'd recommend Cherokee Property Management to everyone!

Relocated to Clarksville and everything was going wrong until I found my home through this company. Although, I am renting I felt really secure with the process. Ian showed me a place that wasn't listed yet and even came after hours to show me on a hot summer day. The process was thorough and quick from there with keys in just a few days. Veronica welcomed me and walked through the process effortlessly. Barbara did follow ups and so far I feel confident that this will be the norm. Keep up the great work and you've truly exceeded my expectations.

I don't understand how this company received any high ratings. The house we moved in was dirty and needed many repairs. After a year of living there they never came to fix one problem. We moved and left the house clean after our lease ended and received threats to put money owed on our credit report even though they kept our $900 deposit. I would recommend NOT renting from them. Cherokee Property Management you will reap what you sow!