Complete Property Service

Currently managing my 9 rentals for the past 15 years. they do almost all the work, leasing, screening, evictions, repairs, rehab, make readies, accounting, buying and selling. i would not be able to have rent houses without a management company, CPS knows what they are doing.

If you're a tenant with a bad history of tenancy, then this company is for you! Prior evictions? Say no more! CPS failed to see a very recent eviction in the same county as our property (Harris, TX). This resulted in us signing with a renter who: was 4-6 weeks late on every month's rent, failed to pay even after a fee-less payment plan was brokered, ended up going through 3 evictions, didn't pay rent for their final 2 or 3 months at the property, and overstayed their contract by 6 weeks (the 3rd eviction finally get got them out of the property), and stole our washer and dryer on their way out.

This all could have been alleviated if CPS had seen the prior eviction. Also, their communication practices are abysmal, they do not fight for their tenants or landlords, and. well, you get the point. Please find one of the many other property management companies whose reviews show they actually care about faithful customer service.

We recently worked with Complete Property Services on the purchase of an investment property. CPS located the investment property, assisted with the details of the purchase, managed the rehab, and got it under lease all within a two month period. The CPS staff is knowledgeable and professional and they make investing in rental properties easy from start to finish.

I have known CPS and the team including Glen for 10 yrs now. My experience as a owner has been excellent. Quick to respond address maintenance issues and have had no major issues with tenants. One rogue tenant caused us pain, but even during that, we had managed to deal with the issue professionally. Sunil

If you want to get the most from your real estate investment, you need to hire Complete Property Services. This company does it all from purchasing, rehabbing, property management and sales. If you have rental property, let them deal with the property management hassles, you just sit back and cash the checks each month. I highly recommend Complete Property Services for all the real estate needs or an investor.

Property management is a special business in that it seeks to balance the interests of two sides - property owners and tenants. I have found that Glenn understands this and does a great job, and so do Garrett, Manual and the rest of the staff. So, some owners may not do everything the tenant wants, but CPS always advise what is reasonable and prudent. CPS is out to make both tenants and owners as pleased as possible. Kudos!

We rented a home from CPS and have been extremely please with the service. The property manager Garrett has bent over backwards to accommodate our request. The maintenance team responds to request very quickly and the quality of work is amazing. They even clean up after the work is complete. I like that CPS allows you to submit work orders online and pay rent as well. If your looking for a home to rent, this is the company you want to use!

Complete Property Services LLC manages my rental property. This is my first time renting out a home and I was quite ignorant of the process. However, CPS has given me great advice about subjects I was unaware of. They've made life easy for me by assisting me in every aspect of renting my property out. Glenn Dickson, the owner, is very professional, knowledgeable, and he goes above and beyond to make his customers happy. I consider Glenn to be a great business partner and, even more so, a new friend. I look forward to doing business with this company for a long time.

I'm an owner of 3 properties that CPS has managed for me beginning in 2006. So, I'd say I have enough of a track record to honestly review their property management services (at least from an owner standpoint). Overall, I've been pleased with their level of communication (especially from Garrett and Manuel, who I work with more frequently). I get monthly financial statements, auto direct deposit, and all invoices are scanned into my on-line account where I can see exactly what work was done and by whom.

I always get a call for my approval if a repair is estimated to exceed $300. If I ever have any questions, I email and get a response almost always within the same day. Their management fees are very reasonable. My only complaint has been during a couple of rehabs/make readies (after 11+ years and 3 properties, I've experienced more than a few), I have needed to drive to the properties and do my own punch list and get the contractor back to fix some things that were overlooked or not done completely properly.

Most were minor/cosmetic. One was a plumbing issue that was not repaired correctly and had to be done twice. Having worked with various contractors for a long time now (investment properties and personal residences), these things happen from time to time, and since these are my properties, I want to do the final walk-through and inspect what I'm paying for.

Although you don't have to do this (after all, that's why we pay management fees) I would encourage any owner to do the same. The estimates and prices charged for repairs have been very reasonable. I have not experienced inept contractors as referenced by some reviewers. And it's rather naive to think that turning over keys to a management company automatically insures against any issues from coming up.

When dealing with houses, tenants and contractors, things are going to happen, folks. That's part of real estate investing. Overall, and the reason I've stayed with CPS since 2006, is that they have performed to my expectations, I feel that I'm getting the value and service that I pay for, and I have recommended them to friends who were looking for a solid, honest property management company.

I have been very impressed with Complete Property Services. They have been helping me take care of my property in Houston from 2014. I don't live in Texas and Glenn and his team make it a piece of cake for me to live in California and invest in Texas. All my financial data about the house is prepared for me by their team and is available for download online.

Maybe I just got lucky, but the tenants Glenn and his team helped me find are great long term tenants. My experience as a property owner has been great with the help of Complete Property Services. Thank you Glen, Michelle, Patrick, Garrett and team.

I am an out of state investor and Complete Property Service managed a 4 unit for me in Houston. I had tried several other property management companies and have nothing except horror stories to share. I found CPS online and figured anything would be better than the situation I was in at the time. I spoke with Glenn the owner and he thoroughly explained what I should expect.

I have been with them for four years. Dealing regularly with Manuel their maintenance lead who is beyond professional and has accommodated my several time to meet trade skill professions on a weekend for an emergency service. My monthly financial reporting was stellar. Every expense was detailed out for me. I love the online service where I can log in at anytime to view my history. Fancy touch! Having a home in the lower income area of Houston seemed like a nightmare to manage, however Garret ensured minimal vacancies and quick turn around when needed.

I must say I do own property across the US and deal with management companies regularly. Glenn and his team are truly profession and manage my building and tenants well. Kudos to Complete Property Service for keeping "Old Fashioned Customer Service"