Desert Wide Properties is a family owned business with a professional team of knowledgeable and market savvey agents who pride themselves on providing exceptional customer service and loyalty. Our focus is to keep our owners and investors up to date with the most current market conditions and real estate news. We consider our homeowners as part of our family and are devoted to our owner and tenant relationships.
As a company, our mission has always been to provide enthusiastic and knowledgeable service to our homeowners and are committed to providing the best customer service in the Phoenix area.
As a company, our mission has always been to provide enthusiastic and knowledgeable service to our homeowners and are committed to providing the best customer service in the Phoenix area.
Services
Desert Wide Properties is a family owned property management company that has grown to become one of the largest property management companies in the Phoenix metro area. We are a customer service orientated company that has specialized in the management of single-family homes, condos, and townhomes for over 35 years.
Desert Wide Properties has been involved in the community for over 38 years and has a team of knowledgeable, expert agents that are here to provide you with the most current and accurate information on the market. We offer a variety of professional services such as real estate photos, virtual tours, and video presentations.
Desert Wide Property Management has grown to be the largest residential property management company in the state of Arizona. While our large size and multiple locations give us community visibility and market penetration, our caring attitude about each and every customer will always be the heart of our business focus. Property management services are detail oriented and leave nothing to chance. We care about being the very best of the best!
Owners can access pending and completed work orders, you also have access to "real time" accounting of income and expenses plus monthly statements, copy of executed lease agreements. At the end of the year, there is a year end summary of all activity plus periodic special offers and incentives for repairs and service or important updates.
Reviews (12)
Paul Chavez
Jun 18, 2022
Simon Forsman
Jun 01, 2022
Amazing and Instant Emergency Communication & Maintenance! I have had to use the Desert Wide Emergency line three times during my stay in one of their homes and every time they have answered me immediately, no matter the time of day or week, with a very positive and friendly attitude! I was extremely impressed. Every time they were able to address my concerns, or problems, quickly and efficiently and all while keeping me in the loop with their hired maintenance company.
Two of the times I called it was nothing too urgent, but was after hours or on a weekend, however, the third and most recent time I called was very urgent and am proud to share that it was taken care of quickly and stress free!: On a Saturday afternoon (5/14/22) I realized that my Air Conditioner was not blowing any cold air out of the vents even though I could hear it turn on and run like normal. Timing was horrible, as it was during our first heat wave this year and the first day this year to break 100' degrees (102') outside.
I realized it was going to be an emergency shortly after I had turned on all my ceiling, and a couple big box fans, and the temperature went from 79' to 80', even though my Air Conditioner was on and set to 75' all day! I ended up calling the Emergency Maintenance line just after 4pm and was immediately answered by Laurie after the first ring!, She immediately paused her Saturday afternoon with her family and gave me her full and undivided attention.
She was extremely professional, yet very friendly and positive at the same time. As soon as Laurie heard me say that my A/C wasn't working she said that she would make a call right away and have someone there tomorrow. Sure enough, 15 minutes after I first called her, Laurie called me back letting me know that someone would be out to fix my A/C at 9am the next morning!
The next morning the gentlemen that came to fix my A/C found a giant block of Ice blocking the fan from blowing the Air throughout the vents. Apparently, the top of the line air filter for my allergies that I had purchased ended up working too well and got clogged up by all the dust, preventing air flow into the A/C. so the air wasn't flowing fast enough to prevent ice from forming on the A/C.
The friendly Maintenance guy removed the filter and turned the heater on to melt the ice. Within 30 minutes of being there he was able to remove all the ice safely from inside the A/C and get cold air flowing from all my vents! He waited for the temperature inside the house to drop a couple degrees before he called it good, and was out of there by 10am! I was so impressed and grateful with how smooth and fast everything was taken care of! What a great staff! Thank you again Desert Wide!
Two of the times I called it was nothing too urgent, but was after hours or on a weekend, however, the third and most recent time I called was very urgent and am proud to share that it was taken care of quickly and stress free!: On a Saturday afternoon (5/14/22) I realized that my Air Conditioner was not blowing any cold air out of the vents even though I could hear it turn on and run like normal. Timing was horrible, as it was during our first heat wave this year and the first day this year to break 100' degrees (102') outside.
I realized it was going to be an emergency shortly after I had turned on all my ceiling, and a couple big box fans, and the temperature went from 79' to 80', even though my Air Conditioner was on and set to 75' all day! I ended up calling the Emergency Maintenance line just after 4pm and was immediately answered by Laurie after the first ring!, She immediately paused her Saturday afternoon with her family and gave me her full and undivided attention.
She was extremely professional, yet very friendly and positive at the same time. As soon as Laurie heard me say that my A/C wasn't working she said that she would make a call right away and have someone there tomorrow. Sure enough, 15 minutes after I first called her, Laurie called me back letting me know that someone would be out to fix my A/C at 9am the next morning!
The next morning the gentlemen that came to fix my A/C found a giant block of Ice blocking the fan from blowing the Air throughout the vents. Apparently, the top of the line air filter for my allergies that I had purchased ended up working too well and got clogged up by all the dust, preventing air flow into the A/C. so the air wasn't flowing fast enough to prevent ice from forming on the A/C.
The friendly Maintenance guy removed the filter and turned the heater on to melt the ice. Within 30 minutes of being there he was able to remove all the ice safely from inside the A/C and get cold air flowing from all my vents! He waited for the temperature inside the house to drop a couple degrees before he called it good, and was out of there by 10am! I was so impressed and grateful with how smooth and fast everything was taken care of! What a great staff! Thank you again Desert Wide!
Marcuss Walker
Mar 01, 2022
Pretty disappointed with this company how it operates:/ applied along with my girlfriend and our new born child with a high 700 credit which I barely established a year ago and have been with my job for well over 3 years and never missed a payment in my life and yet we didn't get approved nor a call back in regards to helping us out there's a good reason why this company has a two star review and sure showed us wasting our money on nothing and no response in return or someone to reach out and try to help us with finding something.
Shirley Pancoast
Jan 22, 2022
Just before the holidays, the refrigerator in my rental home stopped working. A repair was quickly ordered. The repair was in process when I was notified the property owner was replacing the refrigerator. Repair was completed and a new refrigerator was delivered within a few days. I have been in my rental home 4 years and only requested repairs a couple of times. Desert Wide has always been quickly responsive. I am very grateful to the company and the owner for taking such good care of the home and my needs.
Bill Quigley
Jan 19, 2022
A. L.
Dec 30, 2021
Vanessa
Dec 18, 2021
They are very unprofessional it was bad from the start. Move in day my boyfriend was given the wrong keys. The garage has been broken since he moved in going on 2 weeks now. He had no idea where the mailbox was located or the number. Their has been several requests to speak to the manger and still haven't spoken to him/her. Amy hung up on him when he asked to speak to a manager. Be very cautious when dealing with these people you may need a lawyer.
Shaunie Miller
Nov 20, 2021
I found interest in a property with this company paid a deposit and prorated rent just to find out the property wasn't officially "move in ready"! I've waited in entire month for someone to fix some things or at least get in touch with me and let me know what is going on. Nobody is in full communication with one another yet they automatically assumed that I've been living in their property when I haven't, none of my belongings were moved in yet due to multiple maintenance issues and a unsafe unit due to a broken door latch and poor water pressure.
Now another month approaches yet I have some concerns about the rent b/c I feel like it's not fair to me to pay if I didn't live in the unit a month ago due to the issues at hand. I'm a single mother who packed up my entire life to move to Az to maintain a better living for me and my son and the unprofessionalism and attitudes I've experienced thus far is unbelievable and something has got to give!
Now another month approaches yet I have some concerns about the rent b/c I feel like it's not fair to me to pay if I didn't live in the unit a month ago due to the issues at hand. I'm a single mother who packed up my entire life to move to Az to maintain a better living for me and my son and the unprofessionalism and attitudes I've experienced thus far is unbelievable and something has got to give!
Dee Lans
Oct 21, 2021
My mother and I moved into a rental property of theirs last August and moved out September 30th of this year. They have been giving us the run around about the move out inspection since Oct 1st. They no longer answer calls from me or my mother and won't respond. We still have heard nothing in regards to our deposit. Do not rent from them.
Tameca
Sep 18, 2021
Tiffany who I worked with to get the rental is great she advocated and her communication was awesome let me start off there. But this company is trash I was told the home would be painted and new carpet before I moved in. That did not happen and the house was in horrible condition. I would have never signed the lease if I would have know that. Then their excuse was well the owner doesn't want to pay for that so sorry.
Also there had been a fill load of water left in the washing machine so now I have a bad mosquito infestation, the least they could have done was have a professional cleaning person clean the house but no there was dust grease and dirt all over. So now I'm stuck in a lease at a place I don't feel comfortable in. Just an FYI they do not actually view the property they just look at photos. Make sure the work is done before you sign a lease because they don't keep their word
Also there had been a fill load of water left in the washing machine so now I have a bad mosquito infestation, the least they could have done was have a professional cleaning person clean the house but no there was dust grease and dirt all over. So now I'm stuck in a lease at a place I don't feel comfortable in. Just an FYI they do not actually view the property they just look at photos. Make sure the work is done before you sign a lease because they don't keep their word
Dez Poitier
Jul 02, 2021
I have been leasing a single family home with Desert Wide Properties for almost 5 years now. My experience with this company has been pleasant. The team for the most part are professionals and address any concerns I may have expeditiously. I'm glad to see the company is looking for ways to improve their services with their tenants and prospective tenants.
Steen Insurance Adjusting
Jan 30, 2020
EXCELLENT SERVICE! It is a vulnerable situation to have a property in another state to manage and you all have made this process practically stress-free in relation to the difficulties that can be associated with rental units. We have used your services from both ends of the spectrum, beginning as renters for the first two years and now as rental owners the past two years and your services, staff and handling procedures are exceptional and have continued to grow thanks to outstanding employees like Poly Van Luven!
I just want to express my gratitude and appreciation for your professionalism and outstanding handling of issues and seeing things through from beginning to end. Thank you for being in our corner and going above and beyond to help clients & tenants have fair dealings in matters. The services provided by Desert Wide Properties have been above and beyond anything we could hope for.
We have watched Desert Wide grow in this industry making changes to their processes and services to adapt and learn from past dealings and become one of the industry leaders in property management.
I just want to express my gratitude and appreciation for your professionalism and outstanding handling of issues and seeing things through from beginning to end. Thank you for being in our corner and going above and beyond to help clients & tenants have fair dealings in matters. The services provided by Desert Wide Properties have been above and beyond anything we could hope for.
We have watched Desert Wide grow in this industry making changes to their processes and services to adapt and learn from past dealings and become one of the industry leaders in property management.
