Janet Frenck

Thanks to our amazing realtor Kristie Ohlin and financial adviser Rob Lynott we just bought our new home using Howard Hanna in Strongsville. We had a wonderful experience working with them. They answered all our question anytime we asked no matter the time or day. Their professional knowledge made buying a home quick, easy and fun. Thank you for a wonderful experience!

Jenny Pfeifferis a Rock Star Real Estate Broker! She did an outstanding job selling my property fast and for top dollar. Since I was an out of town owner, Jenny stepped up in a big way to ensure everything stayed on track.

We worked with Jenny Pfeiffer to buy our home and she was amazing! She was very responsive and worked hard to get us into our new home as quickly and smoothly as possible. If you are looking for an agent in the Buffalo area you should definitely contact her!

Matthew C. was very professional and a pleasure to work with! Had a top notch experience.

I was very pleased working with Matthew C. He was extremely professional, organized and worked to find every detail I was asking for. I would highly recommend working with him.

Unfortunately, this company is terrible. They have a lot of market share but are more of a property mill. If you want good, personal service, it is unlikely to be found here. I've tried to get information on several properties where they are the listing agents. They have nice phone people but then their realtors are all about money and not about helping. If you want good service, there are better options in my opinion.

These folks are totally unprofessional. I took them a 2,000$ deposit check for a house we planned to buy. The sellers dropped out of the deal not long after the check was delivered. It took almost a month for them to return the check to me, but the refund check had my wife's name as well as mine. The check i gave them was from my personal account.

Only my name is on my personal check. Needless to say my bank would not let me deposit the check. I had too take it back to Hannah so that they could reissue the check with just my name on it. Mind you, they did not have to wait for the check to clear. They only had to write another check with just my name on it. That was two weeks ago. I'm sure that if I owed them two thousand dollars, they would not wait a month and a half before demanding payment.

I called and left a message at the office I dropped the check off. They did'nt even have the common decency to return my call. I am still waiting for my money. I hope i never have to cross paths with them again.

Fantastic agents in the Howard Hanna Strongsville Office, talented professionals with a great leadership team!

Very good group of agents! They know the market and are so willing to go above & beyond to help you! They spend time with you and are very responsive to you needs! I highly recommend!

Jasmine Chen told us the house we interested in was at not good location, and suggested us that was not worth to make a good offer. We recently find out that she lists the exactly same house for rental on Facebook marketplace, and the sold price is only little more than my offer. She was my agent. The house we got instead of was really in a bad condition. She was the realtor for both seller and buyer. She didn't provide all the information. I don't think this is professional. Can anyone suggest that where I file a complaint?

Ann Paydock was extremely helpful to me and my husband as first time home buyers. She quickly and patiently answered the MANY questions we had. After my husband and I saw a couple houses that we picked to see from online, Ann sent us a different home to go see that she thought we would like. As soon as we saw it, we knew it was OUR home. Thank you Ann! We put an offer down immediately, and now it's ours :!

We just closed on a house a few weeks ago using the Howard Hanna firm. I chose our agent based on the purchase of my sister's house. The buyer's agent was also a Howard Hanna employee. My agent, LB, was very professional, courteous and competent with many years of experience. However, as the sale progressed I felt she worked more for the buyer than me, and in all honesty, if I could have hired a different real estate agent I would have, but we were under contract, it is almost unfair! Seller Beware!

I have bought and sold close to 10 homes using various realtors. I even sold one of my homes as a "for sale by owner".Because I wasn't satisfied with the realtors I had used. It wasn't until I used Ann Paydock as a realtor that I found someone who truly understands the real estate business and had a pulse for the current market conditions. In the future I will turn to Ann for all my real estate decisions.

This company is the most unprofessional company I've ever worked with. The Cleveland Oh Howard Hanna agents are bias towards African Americans. it's a shame! Stay clear of this company, when we are ready to buy we will not use any of the realtors affiliated with this company.

Howard Hanna agents are really dishonest. I worked with Lori Hummel in pittsburgh area. Biggest mistake. Extremely dishonest, misbehaves with clients, practically threatened me to list my house with her or she will not let me list my house with any other agents. Zero work ethics. By God's grace, I had sufficient evidence to expose her lying, saved by skin of my teeth. Stay away from this brokerage.

If you are looking for a professional Real Estate office, stay clear of this one. The manager Angela is an absolute JOKE.clueless, rude and nasty.

Are Realtors and Owners supposed to reveal asbestos and lead paint in a house being sold? Thank you

I have a flip property that was listed through Howard Hanna. My agent decided to move on from Howard Hanna. I asked for my property to released from the listing agreement, I wanted to go with my agent. Howard Hanna said they would release me but if I did relist I would have to go through Howard Hanna until the expiration in December. I called Phyllis Ritter and she cited it was Howard Hanna policy.

It is public knowledge that they do not always follow this policy. I then called David Browning and he admitted that the policy wasn't always followed but stated it wasn't his call that I would have to call Cleveland. That is when I had the displeasure of speaking with Kristine Burdick. She cited that it was policy and that she didn't have to do anything.

She would not admit that this policy is not always followed. She finally resigned to calling Phyllis to discuss my situation and call me back later that night. She did not get back with me. I have worked in business settings before. If you can't figure out the outcome of a situation you call that person and communicate where you are in the process.

I called her back on Saturday morning and left a message explaining my disappointment of her unprofessional attitude. She texted me Sunday morning that they were not releasing anything. I tried to call her back immediately, she did not answer. Very unprofessional. I will definitely recommend against using Howard Hanna. They don't care care about you they just want your money.

Can't get anyone from this office to call you back after several attempts to get anyone to consult with me for home ownership, i have staff tell me, they will pass my number along to finance, or the guy is on the road all the time and he will call you back, or i call again and ask if anyone is going to talk to me about my situation. Kept getting told ill pass your number along and after over a month of nothing back from these people, i found a more professional office and another company. How is it that you run an office and dont keep up with your appointments or customers?!

Agent Vicki Sue Cooper and her property inspector left my home damaged and didn't leave a note, an apology, or in any way take responsibility for damaging a wall in a bathroom. Dust and drywall debris was on our vanity. There was a crack in the wall and actual space between the wall and the light switch and gfi on the wall. It was literally ripped out of the wall by force and left hanging with damaged drywall and paint.

No acknowledgment, no apology, no taking of responsibility, and NO RESPECT for my home. NEVER let this person in your home unsupervised by your own agent. She has NO RESPECT for your home

Pat is the best. She makes you feel like you are family and goes above and beyond what I have heard other realtors do. We had our whole family compliment how picky she was and how careful she was about each home we visited. She wants nothing but the best for everyone.

Cathy Macuga has helped us buy 2 homes and sell one, her advice is impeccable.

Web Site Search function is horrible. Wonder how they sell anything?

I'm giving 1 star to Howard Hanna only because 0 isn't an option. My ex-HH realtor made a mistake in a contract that resulted in the seller refusing to release my earnest money. Because the mistake was that of my agent's, I contacted multiple people in management at HH to correct the issue. They said they would reimburse me if I signed a document.

So I signed the document only to be informed 2 months later (after being told multiple times that my check was being "processed") that they decided to disregard their own document and withdraw their offer. I am leaving out many, many details to spare you, but in summary Howard Hanna lied to me, spoke down to me, and strung me along for 7 months. The individuals I dealt with were rude, dishonest, unprofessional, and disorganized. Howard Hanna does not stand behind its agents or care about their clients at all.

I am now working with a realtor from another company that I am much happier with, but my suggestion is to stay away from Howard Hanna and save yourself the hassle and headache of a company that has very low ethical standards.

Completely unprofessional, borderline inappropriate behavior by more than one member of this team. Not to overload on details but they withheld vital information causing a significant delay that ended up costing me penalty fees, are impossible to get in touch with, and do not deliver on items promised without even blinking an eye. Please read the reviews and stay far away, you will save yourself money, time and nerves.

My elderly parents (91 & 86) signed a contract with Howard Hanna. They listed with this company only because of the senior citizens program that they offer. They have had ZERO showings & ZERO inquiries. The original agent said to list the house at $200,000 (probably just to get the listing). We are now down to $139,900 & still nothing. Called Howard Hanna today to cancel the contract & they will not let my parents out of the contract.

I was told by the agent that they are not allowed to sell by owner or list with another agency. OR they can pay the realtor commission. is that how you do business with the elderly who need the money for their care? They need the money from the sale of the house to stay at their assisted living facility or they will be forced to leave. So now they cannot go to another real estate agency. Does Howard Hanna need business that badly that they have to hold an elderly couple to a contract even if they are unhappy with how things are being handled. Please beware, if a real estate company needs at least 1 year to try to sell your house, look for another company.

We purchased our home through Howard Hanna. We had asked if there had been any deaths on the property as we were concerned about buying a 'stigmatized' property. We were led to believe that there had not been. Turns out that 7 months earlier the occupant had committed suicide in the attached garage and was not found for 3 days in August.

The listing agent was his brother and both agents worked for Hanna. I sought relief through the magistrates court and Hanna's daughter is a lawyer and showed up with the local agent and broker and it came down to they said we never asked and we said we did. No hard evidence so we lost. I lodged a complaint with the local real estate commission and the same result.

Originally I thought Hanna Realty had done a good job but found out they are liars and not to be trusted. There were other issues that arose but the lying was the most difficult to accept.