Kendall & Potter

Kendall & Potter have managed our property for over two years now. Their level of service in all regards is exemplary. I recommend them without reservation. John, Rita, Sandra are all you could ask for. Sandra, I've told you before, but here goes : " You are the BEST". Peter Brennan.

Easy to check in and check out. Great communication throughout the entire process. Our weekend in La Selva was exactly what we needed. Next staycation we'll be checking availabilities here first.

This was our first stay with them. Property was clean, views were amazing and the agency was quick and responsive to or questions. Already reserved our 2nd stay. Highly recommended.

We've previously stayed at a property in La Selva Beach through Kendall & Potter and had an amazing experience. However, we just recently stayed at a property in Aptos 779 The Waves and it was a disappointing, horrible experience. The house was just disgusting. The bathrooms smelt like urine and were not clean when we arrived. We had ants attack all of our food in the kitchen and even my children's toys in the living room. Ants are all on the back deck, so your shoes get covered too. Ants were all over front patio as well.

My kids couldn't play anywhere without getting ants crawling all over them. The beach sand and ocean water is full of kelp and millions of flies so you can't sit on the beach or go in the water unless you want to be covered in kelp and flies. Hundreds of flies fill the house cover every single window and bathroom. The bottom of my kids feet were filthy from walking on carpet barefoot.

More than half of the electrical sockets don't work, the plugs just fall out. It was all around just gross and and an unfortunate experience and I can't believe how much we paid. I am so extremely disappointed that they are charging this much for a completely dated and dirty home. Only positive was the view.

Honestly we were not looking for a house to rent, as it may have been cheaper to get a hotel that may have had a pool, but with coronavirus I didn't feel comfortable around random people that may be sick (I know, that is probably paranoid, but I have a small child). So a private house seemed like a good option, and we are very happy with the decision. Still would have liked to have a pool, but didn't see one when I was browsing. Next time maybe I will call and see if there are some other options.

Second time using Kendall & Potter to book a vacation rental. Both times I had a fantastic trip to Santa Cruz and enjoyed the the houses we stayed at. Everything was clean and we happened to be very close to the beach, which was nice to be able to walk instead of drive.

The place was nice, but beware of added charges and miscommunications. We ended up paying almost twice the price for cleaning than the price we agreed upon by email BEFORE renting the place, and which was decisive in our decision to rent the place in the first place. Then the deposit refund check was sent to an obsolete address without any form of warning/confirmation, and they are now asking for ME to pay for the charge of voiding the check. Sandra was also very unprofessional and rude in her communication with me.

Cindy was outstanding in her knowledge of the property. She kept me up to date regarding the progress of the renovations and was very forthcoming. She is professional, articulate, and kind. Taylor is also very well versed in rental properties. She was very sweet when showing the property. This has been an excellent experience in engaging with Kendall and Potter.

I rented in Capitola for a year or so. Kendall and Potter were the agents. The property was great but more importantly so was the service of Kendall and Potter. Always courteous, quick ti respond. I would recommend them any time as renter or rentee.

Need a rental that is dog friendly? The girls at Kendall & Potter hooked us up with a excellent house (ocean view from the hot tub) that accommodated our 2 pups. We were able to walk out the door and jog on the beach in the morning, then stroll over for a coffee. Great way to relax.

Stay away from renting any property from this management company. They took advantage of me after being displaced by a house fire in my own home. I was put up in one of their homes for 9 months. After moving out which I cleaned the home very well, I too am a landlord, they billed me and took out from my security deposit $680 for cleaning! Cleaning a home that already was clean, unfurnished, and had hardwood floors throughout.

They also failed to return my security deposit within the 21 days as required by California Law. I am moving forward with a lawsuit and looking into possibly being awarded a bad faith penalty by their shady business practices. I did not put one nail hole or do any damage to the home, so the full $680 was for only cleaning a small 1200 square foot home.

I've asked for the address for the landlord multiple times since tenants in California can sue both the property management company and the owner/landlord. They failed to comply with that information. I talked to the cleaning guy and asked how the hell do you clean a house that's already clean? He says he just does what the property management tells him.

He says he charges $30/hour. So $680 / $30 = 22.6 hours of time. So it took approximately one guy, 3 full days that are about 8 hours in the day cleaning a house that already was clean, unfurnished, with hardwood floors. I looked up the standard price for cleaning a house in the 95060 zip code that's 1200 square feet, and it was in the $70-$179 price range from minor cleaning to full out dirty and a mess.

So looking at this it appears they're really running a racket. They also are trying to say I left fingerprints on the walls which I leased the home for 9 months. Being a landlord, that's usual wear and tear from a rental. They are out of their mind. Luckily I took detailed pictures of every room, floor, table top, bathroom, etc of the rental after I cleaned it which is dated.

I'm also able to sue for twice the claim of the cleaning fee of $680 for damages as well as twice the security deposit, which was $7300. Beware of this company as a tenant and a landlord, for that the landlord is not immune from this company's incompetence.

If I could rate this business with negative numbers, I would. We used this company for seven years, and recently decided to sell the property they managed for us. The communication with them is horrible. You'll have to chase them down, they won't provide you current market information as they stated they would. As function of this, we rented our property at a continuous loss until we sold it; at the time we sold it, it was roughly $600/month under value.

They seemed more concerned with our tenants interests than ours, we footed the bill. We had to have our real estate agent work on our behalf to work on sight to manage our interests, I am in the military stationed overseas. Our real estate agent did a move out inspection on her own after K&P did their own and told us the move-out inspection looked "great" and found 8 discrepancies were found by our real estate agency. The only remotely positive aspect of this company is that all of our renters were good tenants. Save your money, time, and frustration and find a different company.