New House

Critical: Professionalism, Responsiveness This place is a joke! Tried to reach out via phone and email to see a space and no response for days. I finally get in touch with someone and she acts like I'm inconveniencing her asking questions about the unit. Glad I didn't go here after seeing the awful reviews here and on Yelp! WOW! Buyer beware

Critical: Professionalism, Quality, Responsiveness, Value TERRIBLE TO ALL! Will take advantage of any and everyone. They are self serving and do not listen to complaints from on-time paying tenants. They are constantly unprofessional in emails as well as phone conversations. Cannot believe they are still in business. DO NOT USE THEM.

Is it possible to give 0 stars? Honestly a complete lack of professionalism from all within this company. They don't care if you are a paying tenant, they never listen to your needs. Their leases are for the company benefit ONLY AND WILL SCREW YOU IN THE LONG RUN. Honestly, just turn around now.

Worst place to rent from they are an absolute nightmare and would never wish the experience I had on anybody! Having rented from other companies I would highly recommend going elsewhere. These people just want your money and don't care about you. I've never felt less valued as a tenant than renting from New House Company. Just go somewhere else!

Rented a house in Cobham station they only fixed the house temporarily then the electric went out in about half the house rodents literally were coming chewing holes in the walls and when it rained the floor started to give way in certain rooms.they expected me to pay 1200$ for that. The new house company is not a good choice for people who want trust worthy landlords.

Horrid. Absolutely horrid experience. I have been renting for the past five years and never have had such an awful experience than I did working with The New House Company. Misinformation between the realtor and the broker, given different stories and costs associated throughout the entire process and the lack of communication is appalling. I would contact the realtor (I'll save the name) and potentially not hear back from her for multiple days as she doesn't answer her phone, only text.

When we finally got the information we needed we had to pay the security deposit just to see the lease document. That was weird, but I continued. On the document was hand-written clauses by I assume the landlord which contradicted all of the information I was told by the realtor. At the end of the day it was too nitpicky (understandably the landlord probably got screwed previously) however, it seemed like we would repair everything in the home while the landlord owned the title, profited off us while doing nothing in return.

Might as well have bought my own house. When confronting the broker we received untimely responses and unprofessionalism. When asked to coordinate with the landlord on requests it took over five business days and us reaching out to even get a proper response. We called it off, it was sketchy and I couldn't work with this company. My alarm warnings were going CRAZY!

We asked the realtor for immediate return of the security deposit which she agreed to with distain. It took two weeks and we still didn't hear anything back. I reached out AGAIN. And got a response from the broker. Seems like the realtor (not surprisingly) didn't pass off the information to the appropriate individuals to return the deposit. After I demanded the deposit back it was done in approx. four days.

The fastest effort I've seen by this group. This company took over three weeks to do what competitors can do in two days. It put my family in a bind as we moved halfway across the country and if I could do more than a review I would. Cannot recommend enough to stay away when renting. They might be better when purchasing a home, but I wouldn't recommend putting your eggs in this basket.

If your looking to waste time and be told the incorrect information, look no further. The New House Company and it's employees lack the professionalism and urgency when helping clients find a home that suits them. If it was at all possible to give zero stars, I would. My husband and I have been looking to move back to the Cville area since he returned from his tour overseas and Adrienne was "helping" us to look at homes in the area that would suit our needs.

One of the main issues is that she had absolutely no clue what was all included in the lease for the home. Upon receiving the lease, and yes, we had to PAY in order to even view the lease, the information discussed was not the same. Also, the landlord had some of the most nitty-gritty things HANDWRITTEN on this lease. Upon calling the Broker, Amy, we were given yet again a whole different answer, "Well, this is our company policy." Not only did this woman lack compassion and understanding in the situation, but she also failed to explain why a company policy was not disclosed by one of her own employees.

I had called and left a message with this woman and it took 5 days, FIVE WHOLE DAYS to get an answer. And the best part, it wasn't her that returned the call. It was the Realtor. Do yourself a favor, look elsewhere for a company that won't lead you astray and tell you incorrect information and cash your check as soon as possible.

I rented from them for 2 years and always paid my rent on time. They were always quick to repair leaky toilets or sinks. You will probably have to pay a carpet cleaning company as part of the deal ($150) when you leave. Also they can begin showing your place 3 months before you leave so be ready for that! When I received my deposit back they had subtracted $200 for lightbulbs and a sewn shade!.I spoke with Amy and questioned the charges and she returned the $200!

I knew moving from out of state was going to be a difficult process, especially in Cville. I was at a disadvantage and needed some one to advocate for me. Adrienne stepped in and filled that role. The process from beginning to end was such a blessing. I never got the feeling that I was being mislead or any dishonesty. Adrienne and the rest of the folks at New House Company went above and beyond to help me find the perfect place.

I couldn't be more grateful for their guidance, commitment, and honesty during the process. I've been moved in for the last month and am extremely happy to come home to a place that I love!

The New House Company has completely redesigned themselves in the past couple years. The office is remodeled and inviting, the new leasing agents are attentive and diligent. I have not had a bad experience with them yet, as I will continue to give them my service. They have only improved.