Pines Property Management

Any neighborhood that hires them has to be afraid of them because they literally don't know what they're doing. A bunch of terrible understaffed badly organized company with terrible attitudes toward residents who have lived in the community since 1996!

Lack of care for anyone but their own personal gain. They resend the same emails over and over again when you're trying to resolve an issue.

If you're a association looking for property management run away! Please! They are the worst! Can't wait to move out of this house so I don't have to deal with such incompetent people. Again, find another place to live. These people don't care about you nor they are worth the time or energy.

Critical: Professionalism, Quality, Responsiveness, Value Quick to send out violations for minor and inconsequential offenses but refuses to take action on its responsibilities any requests to the property manager are ignored. Edit: Came back to say that they continue to be unresponsive and now continually hire rude and incompetent security personnel that have harassed both me and my SO.

This review is for Sheri Lenhart-Graham from Pines Property Management. Sheri is very professional, knowledgeable, responsive, helpful, courteous, reasonable, and just amazing. I am so thankful to her for helping me - her involvement was crucial in getting my issue sorted out and I am just eternally thankful to her for this. Thank you very very much Sheri!

If I could give a zero review, I would. I work in a service industry and seeing the total lack of customer care, absolute lack of responsiveness, I always ask myself how you can even exist to operate. However, the effort and time that your company exerts on inspections, sending and resending violations and then following up with certified notifications and threats of daily violation fines and and email notifications is appalling.

It is very clear where your priorities are, finding every minutiae detail that constitutes a violation and going full force to send violations and reminders to eventually putting liens on your RESIDENTS' homes.why.so you can reap the financial benefits without regard to the hardships you place on your residents? If you can invest just a fraction of that effort into responding to your residents' questions to YOUR VIOLATION NOTICES, you might not have to send another 10 followup letters, emails, etc.

It is a vicious cycle, you send dozens of violations and threatening letters, but YOU ARE NEVER AVAILABLE TO ANSWER YOUR RESIDENTS' questions! We have been on hold for HOURS BEFORE GETTING TO A PERSON, WAITED 8 DAYS FOR A RESPONSE TO MY EMAIL, AFTER I FOLLOWED UP 4 TIMES.AND THE RESPONSE I RECEIVED : "HERE IS THE LINK". HAD NOTHING TO DO WITH MY QUESTION.

Now I receive another letter by email and another one on the way with an assessed fine of $1000! And guess what, you still have not responded to my emails! I have no words! Honestly, you have no regard for your residents, their time and dealing with you is EXHAUSTING. I've lived in Silverlakes since I purchased my home on paper (it was all dirt roads) in 1995.

I've paid my Association fees always, on time and in full and it is extremely disheartening to see an organization like yours treating their residents with such lack of care. And during a pandemic to boot - receiving letters that you are now fining $100 per day until the violation has been corrected. But.we've been calling you and emailing you to get your guidance, filling out modification forms. but no one in your company can respond and take some accountability.

Working with this company for the last year has been a complete nightmare. After moving into the development almost a year ago, it took 8 months to get an account set up with the management company, which equated to 3 quarters of HOA fees that were all due at once. Not only that, but after setting up the account and automatic payments, the company transferred processors, failing to cancel any automatic payments.

They didn't even tell members how to cancel said payments. I was charged for two quarters worth of HOA fees unexpectedly. However, they sure are quick to assess your property and charge fees. If it comes to stealing your money, they're happy and quick to do it. Oh.and we've been living in the development for almost a year and our name still isn't on the front gate, the old owners' is. Absolutely horrible.

If the ability to give zero stars was available, that would be more appropriate. As homeowners, there is an overwhelming sense of frustration with the level of service and responsiveness provided by the office/administrative staff. The grounds folks will get the job done, and security is friendly, however the admin staff leaves a lot to be desired.

This organization needs a serious restructure, especially in the accounting and estoppel department. We closed on 1/15/21 and it has taken well over 45 days to get clarification on their estoppel error. I see their vehicles issuing parking warnings, but can't get their admin right.

Thanks Mariana Valenza for your email on 4/23/21 Reply : Note that just like you answer to this review, you could have answered to my emails and phone calls. Up to this minute, you haven't done that. However, you want to protect your image, but not your client. Very deceitful association. If there was a rating below zero, I would go for it. They don't follow up or take care of their customer concerns; they are too busy writing out violations.

It's useless trying to contact them by phone or via email; it's usually followed by a voicemail or an automated email. Right now I am still trying to get credit for an overpayment of $1026. After several efforts, I finally got them to apply $575 toward last quarter payment. This quarter I was told that not only I had no credit left, but I also owed them an extra charge of $87 with no explanation, no reply to my phone calls or emails. It's not for no reason that they didn't get not even one good review.

We closed on our home in Aug of 2020. I am still receiving bills for quarterly statements ( being forwarded to my new address), in Jan 2021. I have called PPM previously to question this error in billing. First, no one answers the phone. you leave a message on voice mail. You have to wait a few days for a call back. The person I spoke with (I should have gotten her name) put me on hold to check "records" and then agreed there was indeed a change of owner in Aug. and she would take care of it.

She didn't. I have just spoken to Jackie, who confirmed that we were still recorded as the owners. She asked me to email our settlement statement to her, which I just did. Hopefully this will be taken care of asap. This is an update to my above post. I ended up calling the office of our closing company to assist with this issue. She said that all closing paperwork had been forwarded immediately to PPM. We closed Aug 31, 2020 and we were finally removed as owners Feb. 2021. Not sure why this took 6 months, but Jackie at PPM finally took care of our issue.

Bought our home back in August 2020, since then we have received nothing other than a welcome email. We were told to send in the deed and info for our welcome packet to be mailed but they have been working on their new updated system for months and months and months. Here we are in March 2021 and we just received our welcome packet with login in February 2nd, 2021.

Account loaded at first with the entire history on the past owner so I guess they just merged us instead of setting us up as a new user. Since then the system logged us off and wouldn't work. Now every thing is gone, but when we go pay as a quick payment the old owners information is still all over the page. Letters still coming in the last owners name.

I am not sure why things are the way they are but reading some of these other reviews you can clearly see hands are not all on deck and they need some help. We asked to move a swale tree that is hazardous in our front yard and 5 months after asking they told us they don't deal with them all of a sudden, so now we get sent to our property manager who told us we should be fixed by the end of Summer.

So 1 year to remove and replant a tree. Makes sense. Email replies just repeat what we have already said, just overall a terrible experience, when it should be an exciting first time homeowner experience.

After purchasing our first home, my husband and I decided that we wanted to install hurricane impact windows. I was advised that I would have to go through my association to get it approved. At first I thought that it was going to be a nightmare filling out the paperwork and submitting it all for approval. I am pleased to say that with Eileen's help, it was the easiest process ever.

She was quick in responding, patient, professional, told us exactly what we needed, and what we needed to do to ensure a seemless approval. We couldn't have done it without her help!

Always surprised and very appreciative of how quickly the team responds. Today I spoke with Eileen and she made everything so smooth and easy. You always hear about the Terrible Property Management company but I can say after 27 years here, I have no issues. They do their job, they do it efficiently and the always work with you.