Real Estate Management

Very unprofessional. I called for a property, they told me it was available. I did the application, and sent the appropriate dates for tour. I waited two days without response, I called third day, so they apologized and stated that someone will call me to schedule a tour. The next day they called me saying we're sorry, the property is not available.

Not happy with this company I am renting from they charge you a $5 late fee and then they tack on $50 a day after that they will not work with to change your rent due date they charge you for renters insurance when you already have proof of it and to see about buying my way out of my lease they say I have to be completely caught up then they threatened to charge a friend of mine that I took over the lease from I really don't think that's legal I would never recommend this company for anyone to rent a home from. Not to mention I have not been in my house in 3 weeks I am over the road trying to pay my rent and get caught up on bills

I only want to say without any great detail that I received a letter from Modern with a refund of charges made in error. I think it was a very honest and honorable act.

We would not recommend renting from modern property groups, things started out well when we first moved in but here within this last 6 months - year (we are in a 3 year total lease) has been horrible. The maintenance guys have zero clue what they are doing. For example: our dryer vent was saying it was 95% blocked, so I called them to clean out the duct that runs outside, I walk by them "working on it" and they are shoving a ruler down the front of MY dryer in the lint trap. they never removed the dryer hose and checked behind it like they should have.

If they would have broken my dryer, that would have been a whole deal. Another example: water was coming out from somewhere under our sink into the floor, they came out several days stating each time that it was completed, when it was not until the 3rd time they came out. There is black marks on the baseboards under the sink that is probably mold from it being soaked for several days.

I brought that to attention of the maintenance man and he said "oh it's fine unless someone is really sensitive to that kind of thing" WHAT. we have a toddler, not to mention, so yeah I would say we have someone that is sensitive to that. Most recent example: our refrigerator went out (the one provided with the home). They gave us a loaner fridge while ours was being repaired.

The one they gave was absolutely disgusting, had black mold and made our whole house stink. Finally we got our fridge back, but upon delivery the man broke the water filter. That was before Halloween. We still have not gotten our water filter to have ice and filtered water. This is absolutely ridiculous. I called today and they said it had never been ordered but now it should be here Friday.

We have been excellent tenants, never a late payment, never any problems, and have kept this home in perfect condition as best of our capabilities. we CAN NOT wait to move out. Save yourself some trouble, and find someone else. I hope the owners of our home read this and find out how terrible their house is being taken care of by modern property groups.

I've rented from MPG for over a year now, and I have nothing but nice things to say. They are punctual with maintenance, and spend the money needed to repair things right. For example, when we discovered our water heater was leaking (a slow drip), they had someone come and look at it a few hours later (it was even on the weekend). After evaluating the situation, the maintenance person decided it would be fine until the next day when more hands were available.

They subsequently replaced the water heater with two people, and went "over budget" to get the job done right. Except for the inside of the toilets, the apartment was sparkling clean upon move-in. They even had carpet cleaners come! The people in the office are always very polite and helpful whenever I call about things. They even do the little things that are important to my wife that a management company could easily shrug off, like changing hard to reach bulbs for us, and having the house sprayed for bugs. 10/10 would recommend to anyone, especially a friend or family member.

Modern property has been billing me for my neighbors utilities. I live in a home that originally had a vacant basement and the landlord split utilities 80/20. The owner of the building had a family member and a friend move in without telling modern property. I have been paying for my neighbors utilities for months and modern property only has our neighbors on the books for a couple months. However, I am still paying for my neighbors utilities.

The 80/20 split was decided for all names on the lease. The two people in the basement are NOT on my lease or utility addendum. I am being charged for the majority of the utilities being billed even though I should be splitting with the tenants 50/50. I do NOT want to pay for my neighbors utilities based off a leasing addendum that the neighbors are NOT on.

In the middle of the dispute modern property transferred management of the property and sent over the 80/20 utility proration addendum to our new property company Real Properties. (Savannah at modern on a phone call on Feb 1st 2021 said we would prorate utilities 50/50 with the neighbors who moved in). When asked for the 50/50 split in writing Savanah declined.

Edit-edit: And now they redeemed themselves some. Neighbor's kids were locked out so I called and they told me it would be $150 to unlock. When they got here they said not to worry about the charge. So, that was nice of them. Edit: After waiting 3 months for them to replace a door I gotta drop this down to 2 stars. No communication from them and frankly I felt they were blowing me off.

Not fun. Despite many of the other reviews for MPG we have had general success with them. They have been responsive to any maintenance requests and done them in a timely manner (their maintenance crews have always been incredibly friendly and fun to talk to). We love our unit and it's location. The one star deduction comes because despite the great work of their maintenance crews our unit has had several issues with it.

This is mostly because it sat unoccupied for 1+ year, but I wish they would have checked things before we moved it. However they have fixed everything we brought up, I just wish it would have had a bit of a once over before we moved in. Finally, while the maintenance crews have been great I have had a few small issues with the office staff. Nothing horrendous but mostly issues of "confusion" or not relaying messages and the like. Fortunately it has not been a major (or even moderate) issue.

MPG seem to be intent on being slumlords. Leasing agents are rude and act as if you're doing them a favor by renting from them. They refused to fix even the most simple problems like sticking drains and broken window locks. Air conditioner failed multiple times. Winter pipes bursting sent in a crew who used my electricity to run industrial blowers for 5 days and then did not reinstall the carpet. Was left with carpet that just lay on the floor with the seams and edges loose that would catch you feet and other objects.

They never put in as much as a doorknob and then just raised my rent for no reason. I paid a professional cleaner to come in and they still kept my entire deposit. I have filed a small claims court filing as I took video of the unit as I departed and they still claimed that they used my entire deposit "cleaning". Everything is a money grab from the "application fee" to the "security deposit". Entire staff is rude from the front desk to everyone who hides in the back offices.

Renting from Modern Property Groups was an okay experience. When we moved into the house it was pretty dirty and it didn't look like it had been cleaned when the last tenants occupied it. The kitchen ceiling in our house leaked when it rained and water would seep into the garage and bedroom. When we put in maintenance requests for it they would respond pretty quickly but the problem was never really fixed (it would happen every time it rained).

Communication was pretty good. They would give us 24 hours notice before they would show the house after we decided we weren't living there again (my roommates and I moved to different jobs). The staff that usually answers the phone when I called the office was usually pretty rude, though. When I had questions it felt like they were treating me like an inconvenience.

I probably would not rent from them again unless there was a property they managed that I loved. I'll change my stars one way or the other depending on the security deposit I get back (we left the house much cleaner than it was when we moved in). Edit: We were charged for dirty carpets after being told we would not be held responsible (previous owners had dogs and the carpets were in poor shape) but when I reached out to them and showed past correspondence, they sent us the portion of the deposit taken out for carpets and it all went smoothly which was a really nice surprise (I've never had a good security deposit experience until this time).