Reliable Property

Great company! Lexie is amazing to work with and always makes sure to go the extra mile. She's so kind and helpful! Definitely a great management team to work with.

These people seem to take too many applications and then turn them away for things that are completely ridiculous. They only mention felonies can mess with the application process the application does not ask about misdemeanors that happened when you were 15! My charges happened in 2016 I'm almost 21 and they denied my application even though me and my boyfriend were beyond qualified and make more than enough money to live there.

My boyfriend said he'd bring a cop to clear up charges to at happened years ago and the manager Tj was shaking in his boots asking him not to bring the cops. They have no posted emails or name of staff on their website so when you want to contact them they will tell you "I'll have the manager call you back" and then they never do, because they don't want to give you a real reason why you got denied.

Not to mention their claim is always the application fee is only $30 but what they don't mention is you are required to fill out 2 which is $60. Like boo hoo I made mistakes when I was 15 you people are crazy and unprofessional.

Tj sounded like he really doesn't want cops involved, guy seems shady. Had a issue with a background check had a officer ready to go clear up the altercation the man sounded like he got worried. Also upon being at the office and filling out my application the man was in a office yelling at some poor soul and I mean screaming from the top of his lungs. That's embarrassing if you go through companies like this I fell for ya. On the other hand go HOME RIVER GROUP your the best!

So we have been in our unit and they jumped our rent 75 dollars in September last year effective October. Sixth months later they have now jumped the rent another 125 dollars. One of the other reviews said the same thing owner responds to keep up with inflation and property taxes. Interesting that property taxes have not gone up significantly cause we were just looking at houses and property taxes.

Also spent five years trying to get a new stove and they kept blowing it off until the owners of the property bought and paid for a new stove. Our flooring has needed to be replaced because it's been peeling up and the same response is not bad enough they just repainted the decks and the company they used to do paint did such a poor job and sprayed paint all over the siding of the buildings and they yet to show they care.

About that. When the outside water piped burst and management was called to have them come unlock the door for the plumber to get access to just turn that part of the water off Reliable's solutions was to have the city come and turn the water completely off so no one could have water. They do everything they can to not fix or help find solutions.

I was moving quickly and they accommodated all of my needs fairly quickly and were always responsive when I called or emailed them. My apartment needed to have new carpets which they installed quickly and also addressed a few other concerns I had. Not only did they do that in a matter of days, they pro-rated my rent as well. I've found them to be awesome to deal with. They seem like a stand-up company to work with, especially in this housing market.

The apartment is a perfect size for me a single senior and the backyard is perfect for my small dog. When I had any problems (which were minor) the office was very quick to respond to seeing my needs where met and the couple that took care of most problems and the grounds were exceptionally wonderful and in their work and friendliness. Only drawback is the area that isn't congenial for seniors. If they could relocate the building it would be perfect.

I wanted to make sure to leave a great review for Reliable. I rented from them for over 2 years and I have never dealt with a better management company. Reliable has the most professional and caring staff. They are quick to get things fixed and follow up to ensure it was done. They have been great with letting me know when they are doing inspections and make sure that everything is working.

I needed more time to move out after giving my 30 days and they were wonderful. If I ever need to rent again I will choose to rent from Reliable. You guys are amazing and I am thankful for how awesome you guys are.

My family and I were renting from Reliable Property Management for 1 year. I can truly say that they were great to rent from. Everyone we encountered in the front office were extremely friendly and always helpful. They helped us fix our laundry door that fell off of the hinges, right away. They don't forget about you and put it off. When we moved out, I accidently ordered a package to the old apartment address.

We called the office and one of the ladies so kindly went to the apartment to check the mailbox for us, instead of telling us to handle it ourselves like they could have. We got more than half of our security deposit back. I was expecting to get ripped off like our last apartment company did to us, but I'm so glad that wasn't the case. The apartment was less expensive than other rentals around Idaho Falls. I would definitely recommend this management!

We have rented two places through RPMI and have had a great experience overall. The places we've lived in have been older and clearly have had cheap fixes done in the past, but they are priced accordingly and are still clean. We got most of our deposit back when we moved and didn't have to bend over backwards for that to happen. The staff in the office is all very polite and responsive. We've rented through 3 other management companies in the past and this has by far been our best experience. We'll continue renting through RPMI until we buy our own home.

Reliable Property Management was great to work with. They were quick to address any questions we had and professional in their response. The apartment we rented was clean and well cared for. I would definitely rent from Reliable Property Management again.

My daughter and I have been renting through them for close to 3 years now in 2 different places. I have found the people in the office here in Idaho falls to be very helpful and very fast acting on any problems we have had. Kylie and Diane have both personally helped with issues in the past making sure we were well taken care of.

Pros: -Processional service. Maintenance requests are addressed quickly. -Rental prices are affordable given the current market. Cons: -Will not take standard check. -Don't expect to ever see your deposit again. They will go through your apartment with a microscope and will find a reason to charge the full amount, even after all admin/cleaning fees.

Reliable Property Management is very easy to work with! The process to get an apartment was fast, they answer their phone and answer questions promptly, and they're always welcoming when you go into the facility. I would definitely recommend renting from them. One of the best property managements in town!

I lived in a Reliable Property Management property for several years. The property was well maintained and very clean. Whenever there was some kind of maintenance issue with appliances or any other kind of issue, they were very quick to fix it. The prices they charged were fair for the area and the service they provided.

These guys are the best! I worked there for 3 years and saw the compassion they have for the tenants and the owners. I loved working there because they were truly honest good people. They responsive and do everything they can to keep the tenants happy. Anyone that is looking to rent will be pleased with Reliable Property.

I worked for Reliable Property Management for years. Great company. When I retired, I had no doubt that they would be my property management company for my rentals. These are hard working, honest people. You can trust them to take the best care of your properties. I highly recommend this company. To prospective tenants, I would say, give them a try. They will treat you fairly. Over the years I learned that the ratio of satisfied tenants is much, much, larger than unsatisfied tenants.

I've been renting from them for three and a half years. I watch for other apartment's prices, and ones that are very similar to ours (exact layout but upgraded with granite counters and new cabinets) have been over $100 to $150 more per month (I pay $600/mo). Even though our rent has increase since we moved in, it is still reasonable compared to others I've seen, and I'm happy about that. They've also been pretty responsive to maintenance requests. I haven't had to go through a move out process with them, so I can't speak to that.

I don't even know where to begin!! Renting from this company was the worst decision I ever made. I cannot believe how rude they were the ENTIRE time I rented from them, even when I was paying them! I can't believe they are still in business and worse yet is they have an A+ rating at the Better Business Bureau! I filed a complaint half an hour ago and I hope it damages them big time but with all the complaints on Yahoo! why aren't there any at the BBB?

My experience with them went from start to finish like this: when we were finally approved to move in, nobody would come do the walkthrough with us, so we did it ourselves. We found that the dryer vent had been SHEETROCKED OVER! How do you not notice that? And better yet it took them TWO WEEKS after we let them know to come fix it. You all know that that's A LOT of laundry that we couldn't do.

While we lived there we found excessive amounts of black mold that made us sick and when I called, they did NOTHING. We also had problems with our neighbors taking up all the parking and complained multiple times and they didn't care. As soon as our lease was up we left. I asked for a list of the money they spent on repairs out of our deposit and they refused, which shows how crooked they are.

I fought them for it and they finally agreed. I also asked them for a list of reciepts because it would be just like them to take money that they "spent on repairs" but didn't really use it for repairs. When I got the list back there were tons of awful and ridiculous charges. I got less than half of my deposit back. I tried to fight them for it and I talked to Barb at the office and she wouldn't listen to a word I said, then she yelled at me and hung up the phone!

The only reason they do this to people is because the amount of money they take isn't enough to hire an attorney over, so there is nothing anyone can do about it! They are sick disgusting people and I will absolutely NEVER rent from them again.