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Since no two associations are the same, we have created a menu of services that allows our clients to customize a solution to meet their unique needs. The SMG Team is comprised of educated professionals, with services based on best practices in the community associations industry. As the industry leader, SMG became the first management company in the State of Missouri to earn the Accredited Association Management Company (AAMC) designation from Community Associations Institute (CAI) in 2000.We are an active member of the CAI Heartland Chapter, where our dedicated Team Members, as well as many of our Board Members, regularly attend educational and professional development classes and seminars.
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The Smith Management Group, An Associa Company, is the oldest and one of the most highly respected community association management firms in St. Louis. Established in 1958, SMG secured our first condominium association management contract in 1973, when condominiums first became popular in St. Louis.
SMG's greatest strength is its people. Our senior staff provides not only a wealth of experience, but they are also recognized leaders in the community association management field. Our senior staff is an integral part of the team, available to support your Community Manager to ensure that SMG provides the service your community demands and expects.
A cornerstone of a successful association is effective governance principles and practices - principles that support communication and practices that delineate responsibilities. Maintaining complete, accurate, and timely association financials is a cornerstone of our firm. We produce all the necessary business and financial information your association will need to make sound decisions.
Responsiveness and professionalism form the foundation of The Smith Management Group's community management philosophy. First, The Smith Management Group seeks to be responsive to the unique requirements of every Association we represent through open communication, availability, an exclusive maintenance staff, and the individual attention provided by having a Community Manager and Administrator assigned to each Association.
Reviews (10)
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Pam & Harold Malone
Jun 27, 2022
Florence Lee did an outstanding job helping me with my Moms account. Thank you for taking the time to understand my request and getting the job done correctly the first time.
Amy Thomas
Jun 10, 2022
A West county property Run by Smith Management. Ms Smoots is the name This has got to be the worst management company in St. Louis, what do they actually do and what are we paying for, do Tell? They have a maintenance crew but it takes weeks or months to get anything fixed once you put in a maintenance request the unprofessional relationship they form with the Board is so immoral how does anything get done.oh it doesn't.
Roderick Jordan
May 07, 2022
Smith Management Group is representing our neighborhood area and we are having a problem with a homeowner who has decided to run a kennel out of his home breeding dogs (barkers). He has a total of 10 or more dogs. It was 4 adults and 6 puppies. Now its 10 grown dogs barking. It is a clear violation of law with St. Louis County Animal control (allows 3) and our By-laws in community allows 2.

Neither of the two laws violated are enforced. The only things beneficial to anyone is the fines that go to the subdivision group or the Management company. This has been going on now for 8 months and I have been told that there is nothing Smith Management Company can do. Obviously St. Louis County can't either.
Mary Wack
Apr 09, 2022
After a strong storm, I noticed a water mark on ceiling drywall. I call SMG's emergency line, and Jennifer Gerling returned my call quickly. She arranged for immediate assistance with Addy Maintenance, who came out, assessed, and fixed the problem (fingers crossed-still recommended to keep an eye out) before the next storm.
Lauren Donton
Mar 29, 2022
Thank you so much for repairing my garage door. I would like to send extra kudos to the repair worker Skyler who came out to do the repair work. Not only was he very personable and courteous but he was also very thorough and went above and beyond to explain the entire process to me. He did wonderful work. -Shelia Hill
Susan Sutton
Mar 22, 2022
My name is Susan and I serve on our community HOA board. Stefanie Ayotte was recently assigned to manage our community. She has a great positive attitude and has been working hard to manage our multiple projects that we are currently working on. Stefanie is one of the first managers that shows that she truly cares about our community and owners. Unfortunately we've been dealing with a lack of professional business staff shortages to do the work and an owner that will not let workers inside to do the work. I'd be happy to add more stars when certain projects are completed.
Michael Nehrkorn
Mar 14, 2022
Smith Management recently took over property management of a building I own a condo in and it is the worst transition I've experienced in almost 15 years of owning this property. I can't believe they aren't better at basic administrative tasks and taking payments. Jennifer Gerling has been a great resource to work with and attempt to straighten things out, but she is the lone bright spot. I wouldn't trust this company to manage anything effectively.
Larry Howard
Mar 11, 2022
I own property in a community and serve on our board. I had reached out to Jenny Block several times over the last few months to discuss possible services in the future. Her responsiveness and dedication to service has been wonderful. We look forward to the possibility of working with Smith in the future.
Julia Stewart
Mar 08, 2022
I gave a 5 star rating to this company at their request, when they took over my condo complex, because Jennifer responded very quickly to my request for two repairs. The first was fixed promptly. The 2nd wasn't fixed until 3 months later when it had already become much worse, which raised the cost for the Homeowners Association. Since then, they have raised our fees, been slow at snow removal, and have been pushy and demanding.

I recently attended a party in the neighborhood and my neighbors there were also complaining. Smith Management behaves like the homeowners work for them, instead of the other way around.
Roy Abraham
Mar 07, 2022
Smith Management Group has taken care of all my concerns, questions and the one issue I reported that needed repaired got fixed immediately. Stefanie Ayotte also is doing a very good and professional job with addressing all the issues in our community, big or small and showing her leadership by getting ahead of things to be taken care of on whatever needs necessary. Keep up the good work Stefanie Ayotte!