West Maintenance, Inc. is a commercial facility and property maintenance company serving the Quad Cities, Eastern Iowa, and the state of Illinois. We are locally owned, operated, licensed and insured. Clients who use our services include banks, law firms, credit unions, professional offices, medical facilities and offices, and government facilities.
No matter what needs your facility may have, we are equipped to handle all building and grounds maintenance in a timely and professional manner. We are located in East Moline, Illinois, and have a history of providing professional building maintenance services to clients throughout Iowa and Illinois since 1996.
No matter what needs your facility may have, we are equipped to handle all building and grounds maintenance in a timely and professional manner. We are located in East Moline, Illinois, and have a history of providing professional building maintenance services to clients throughout Iowa and Illinois since 1996.
Services
Our objective at West Maintenance, Inc. is to provide our customers with a professional service experience. We utilize our skilled technicians to complete a job thoroughly and in a timely manner. At the same time, being aware of our customer's needs and coordinating a team with a proficient plan to complete the task at hand.
Reviews (7)
Rachel Lopez
Jan 10, 2022
We have had a horrible experience with this company, which began back in October 2021. We were experiencing issues with our furnace kicking off. They sent a contractor who told me it was my smart thermostat causing the issue, we went ahead and troubleshooted through the steps. It was not the thermostat because the furnace continued to kick off after he left.
He came back for his second visit the same technician told me again it's just my thermostat. By the fifth tech visit we have a new technician who did determine that we had a cracked heat exchange & the furnace had been exhausting back into our house. By the sixth visit we had plans to get it replaced. So here we are Jan 4, 2022, with 0° weather today &predicted -9 tomorrow.
The install was supposed to happen today. West maintenance claims the company they ordered the furnace through ordered the wrong part. So instead of trying to call around to other local companies to get a new furnace, they told me and my family to wait till Friday. So now we are supposed to continue without heat for -9° weather. That was their solution. Obviously, this isn't acceptable, so I called around to another local company who is able to come the same day and install a new furnace. I highly recommend you do not work with this company.
He came back for his second visit the same technician told me again it's just my thermostat. By the fifth tech visit we have a new technician who did determine that we had a cracked heat exchange & the furnace had been exhausting back into our house. By the sixth visit we had plans to get it replaced. So here we are Jan 4, 2022, with 0° weather today &predicted -9 tomorrow.
The install was supposed to happen today. West maintenance claims the company they ordered the furnace through ordered the wrong part. So instead of trying to call around to other local companies to get a new furnace, they told me and my family to wait till Friday. So now we are supposed to continue without heat for -9° weather. That was their solution. Obviously, this isn't acceptable, so I called around to another local company who is able to come the same day and install a new furnace. I highly recommend you do not work with this company.
Oscar Herrera
Nov 18, 2021
Had furnace go out about 3 week ago, took them 1 week to come out. figured no problem it's getting cold they will be busy. They came out Tuesday and was told they need to order parts they did not have in stock. He told me Monday they will come back and install. Monday came and no part no phone call I called them that Tuesday and she did not have update.
They finally came out Saturday and he said still not fixed to trying using it but if still not working at all to turn off. I was like what I thought u fixed it he said no he will need to order another part. At this point the furnace was acting the same way as before like what he replaced was not the failed part, he must have taken guess and did not work.
He said he would order parts took till wen. To get part but they are to busy to come back till end of week. now I have to go without heat though the holidays. I was more than patient with them, till now since it has been 3 weeks and they could not fix furnace correctly the first time.
They finally came out Saturday and he said still not fixed to trying using it but if still not working at all to turn off. I was like what I thought u fixed it he said no he will need to order another part. At this point the furnace was acting the same way as before like what he replaced was not the failed part, he must have taken guess and did not work.
He said he would order parts took till wen. To get part but they are to busy to come back till end of week. now I have to go without heat though the holidays. I was more than patient with them, till now since it has been 3 weeks and they could not fix furnace correctly the first time.
Lance B.
Sep 12, 2021
West Maintenance is one of the worst companies I have ever done business with. They did not start the work on time and did a horrible job that later had to be fixed by another local contractor. While working at our property, one of their employees also damaged some equipment and never took any responsibility for the damage. The owner/manager named Troy completely denied everything and demanded I provide proof.
They also charged us for services that they never rendered. Troy also repeatedly lied to me on many occasions. Extremely frustrated and disappointed from start to finish. Don't pay them until you do a final walkthrough yourself. Stay far away from this company!
They also charged us for services that they never rendered. Troy also repeatedly lied to me on many occasions. Extremely frustrated and disappointed from start to finish. Don't pay them until you do a final walkthrough yourself. Stay far away from this company!
Mark Swank
Mar 18, 2021
I met with Rachel and Troy West about the services they provide at West Maintenance. Troy is very knowledgeable in Maintenance work needed in work environments such as: Commercially, Industrial or Residential. He genuinely cares about his customers and employees, and his staff does FIRST class work. Something that most company owners forgot to do, but not Troy!
He cares that the customer is satisfied and his employees are working in a good environment. He works very hard and sets a good example for everyone who works there. I would recommend them to anyone needing Maintenance work in the Quad Cities.
He cares that the customer is satisfied and his employees are working in a good environment. He works very hard and sets a good example for everyone who works there. I would recommend them to anyone needing Maintenance work in the Quad Cities.
Mrs. McG
Jan 11, 2021
Jake is awesome! Seriously, 89 degrees upstairs and we are melting. Wizard of Oz style. Maybe that wasn't the right analogy, or whatever it's called (a bit of delirium may have set in. remember it is HOT), but you get the picture. Did I say it's hot? Sweet baby Jesus it is HOT! Okay, back to Jake. He called to let us know he could make it sooner than our scheduled appointment (bless him) and got right on the job.
He had to get an additional part, and came back! (Shocked. not really.kinda. we've had appliances and things serviced and were told they would have to come back the next day. Not cool people!) - The hubby was shocked, convinced Jake would not return. He came back! - Yes, I know I mentioned this.again, it's hot. Circling back. Jake quickly fixed the issue, explained what the problem was, and discussed maintenance with us.
We appreciate his time, professionalism, and well, him fixing the AC. :-) Thank you for quickly dispatching a technician (I called before 8 and they answered! Flippin awesome!) and thank you for fixing our AC unit! Yes, it is cooling down. Will live to fight another day! (Um, not fighting anyone; I just thought it sounded good).
He had to get an additional part, and came back! (Shocked. not really.kinda. we've had appliances and things serviced and were told they would have to come back the next day. Not cool people!) - The hubby was shocked, convinced Jake would not return. He came back! - Yes, I know I mentioned this.again, it's hot. Circling back. Jake quickly fixed the issue, explained what the problem was, and discussed maintenance with us.
We appreciate his time, professionalism, and well, him fixing the AC. :-) Thank you for quickly dispatching a technician (I called before 8 and they answered! Flippin awesome!) and thank you for fixing our AC unit! Yes, it is cooling down. Will live to fight another day! (Um, not fighting anyone; I just thought it sounded good).
Bennett Tomlin
Nov 09, 2020
My home warranty AC repair was subcontracted out to them. They performed incredibly, the technician was helpful and explained what maintenance would help keep it running well. Was very upfront about the part of the refrigerant that would not be covered. Excellent experience and would be glad to use them again for anything I needed.
Michael S.
Oct 05, 2015