WJD Management

They have been on top of their game. Repairs and other interactions go seamlessly and they help me maintain the property. I feel like they're on my side rather than just someone who appears every month to charge rent. That makes a world of difference.

We have worked with lots of property management companies and have to say that WJD MANAGEMENT has been the best one of them all. Very responsive, respectful friendly and have that urgency at all times when it comes to fixing any issues that arise. I gotta say you guys are top notch! Thank you!

WJD management is always prompt in their response time to questions and requests. Every staff member I have spoke with has been patient and kind and takes the time to speak with me and tend to my concerns.

WJD Management Company has been our property manager for over 10 years. As a military family serving overseas for several years, our home was in good hands as WJD ensured the property remained rented with reliable tenants who took care of our home as if it were theirs. They oversaw maintenance of the property and made sure necessary maintenance and repairs were done in a timely manner.

Their portal is always current, enabling us to have visibility over rental income, expenses and maintenance. Truly a professional and reliable team! If you're looking for a property management company, choose WJD! Bob and Monique Ferrell

I have been renting with WJD for 6 years. They are always very helpful with any maintenance request. The oven/stove and microwave both had to be replaced and it was done very quickly. Brenda withtThe maintenance subcontractor A and B decorating is amazing! So personable and easy to work with. Thank you WJD Management for a nice, positive rental experience!

I have rented from WJD for over 3 years. They are always kind and timely with maintenance requests. I don't think I have ever waited longer than a day for them to be assigned to a vendor. Would def recommend.

We have been tenants for Two years and now are on a Three year extension. WJD and team have been great with response times, tenant updates and communication. There was no question if we would stay at this property with the experience we had in the first Two years. WJD helps make a rental home a real home.

We would highly recommend using the WJD Management Company. We have only been renting from WJD for less than one year. We have had a few different items happen at the house we are renting. One was minor, a storm door latch broke. The other two were more major, a water leak from an upstairs bathroom into a downstairs bathroom and hallway and then a stove that stopped heating up.

All issues were dealt with in timely and professional matter! We were pleasantly surprised each time as the ease communicating and coordinating with the WJD in getting each of our situations and having them taken care of!

Have been so so pleased with WJD Management since finding them several years ago. Their responsiveness and professionalism has been wonderful (especially when I compare with the previous property management firm i had used, i give WJD top marks). I have had several tenants since using WJD and believe that each was very happy as well with the attention and service they received. When a tenant did give notice, WJD was always able to identify a suitable new tenant quickly so I have been fortunate not to have had the property vacant.

All around awful. Management needs major improvement. Best advice is avoid using their services and do not rent from this company.

In the 10 years I've had WJD managing my rental property, they have done a great job providing excellent tenants that are always responsible with their payments. Thus, without hesitation, I would recommend WJD to any homeowner looking for a management company to handle their rentals.

I have worked with WJD Management for 3 years as a landlord. I am a member of the military and back in 2018 my previous Property Management dropped their services suddenly. To make matters more challenging, I was stationed in Germany at the time. Thankfully the WJD team was able to swing in and make the process so smooth. Their communication is top-notch and they have given me consistently good advice on how to proceed with my property. I foresee working with them for the long-term of my first rental property and possibly more in the future.

WJD Management was an enthusiastic recommendation from a friend in 2015. Since then we have received consistently prompt, professional and friendly service. As much as we highly value all of those things, what has retained us as long-term WJD clients is the trustworthiness of the team. This is much rarer to find in a property management service and crucial to us as homeowners living overseas. We're grateful to WJD for looking after our home as if it was theirs.

We've been using WJD for the last 7 years and have been pleased with their service and responsiveness. Whenever I've had a concern about a contractor's estimate for repairs, they have given me different options. They've been responsive. Their fees are fair and they have pretty much been hassle free. We learned about WJD through a friend who had used them and was happy with their service.

With the exception of three years when we came back to live in the house, we have used WJD as our sole source for property management since 2005. We cannot overstate their service and attention to detail. One of our most appreciated aspects to their contracts is the bi-annual interior and exterior inspections. With us living overseas, we feel like our property is not falling into disrepair as WJD performs an inspection and reports anything that might need attention.

They have caught several things over the years. We literally have never had to reach out to them to follow up on anything. They are the ones on top of payments, repairs, status of contracts, etc. We have received our payments like clockwork every single month the house has been rented. Somehow, they seem to find excellent tenants that not only pay on time, but keep the place is good repair.

There is a genuine feeling of relief knowing our property is in their hands. I have and will continue to have total confidence in their work. I have recommended their service to anyone that lives in the area and plans on renting their property. I can't imagine that you can do better than what WJD's full services provide.

We spend most of our career overseas, so we need to rely on a property management company that can tend to our needs while we live and work in a completely different time zone. WJD has delivered on that need and has always worked with us to find renters, keep the tenants happy and keep the property in good shape. We intend to stay with WJD and recommend them to anyone who needs a reliable, affordable and trustworthy partner.

I have been using WJD for over 8 years to manage our house and they are a trustworthy and reliable partner. My main priority in renting my house was its upkeep and having responsible tenants. WJD was respectful of these wishes and provides biannual inspection reports so that i can see what the condition of the house is and what needs fixing. They are also very careful to closely review the applicants to ensure we pick the right tenant who will respect the property.

They have really become my eyes on our house in our absence while we work oversees. I have never had an accounting problem associated with transferring the rental proceeds and the payment for repairs is a very straightforward process that is easy to track on their monthly statements. They are also very timely in delivering the annual statements for tax purposes. I am very happy with WJD's service. It gives me and my family comfort knowing someone responsible is managing our home when we can't

Rented a property managed by WJD. They cannot request that the landlord make any repairs. We moved into a place that needed major repair work done and nothing was ever done. Major paint peeling in bathrooms, exhaust fans not working, leaking plumbing. What a disgrace. Sorry I spent the moving money to move here. They hide behind sayings like "the landlord won't spend the money". After we were told things would be taken care of.

Our real state broker helped us to find a place to move after we the sale of our home, my wife found this place in fairfax, managed for WJD management, to our surprise the company hides behind the owner's wishes, so allegedly the owner do not want to make the apartment rent ready, the answer of the management company is: ok. After 6 years of the previous resident living here, the management company does not want to: Paint the apartment, repair leaky faucets, repair non working door, repair non working exhaust fans, repair broken carpet, repair front storm door, remove mold from steps accessing the house, remove mold from top of kitchen window, these according to the management company are cosmetic items that apparently for them are not necessary to be addressed.

It is shameful that they call themselves management company, although what they do is avoid expending for themselves and shameful owners. So here is my suggestion for those new people that come to face these issues: Document EVERYTHING, courts like it when you make the process simpler. Take pictures of all the damaged or neglected items, after all you are paying full price for the apartment/house, hire an attorney if you dont already have one and make them spend money in legal fees, they may not do the repairs but they will spend the money. I will post the results of me taking them to court and will let you know what works best. Make sure you pace yourself, rushing is not a good thing!

I have done business with WJD Management for a few years now and have never had a problem. They have always been responsive to my and my tenants inquires, replying back within a day. Their statements and reports have always been clear and easy to read, delivered in a timely manner. My rental property is out of state, and I feel secure in the knowledge that WJD Management is taking good care of the business side of it.

This company believes that complicating the process and insulting the buyer makes them look tough like they're "taking care" of their clients, when in reality they're only driving potential buyers away. We had a horrible experience trying to lease a property that was managed by them in Falls Church but thankfully ended up with a better one through a respectful company. Furthermore, after shopping around we did not come across any other company that required the first month rent as a deposit when applying before even getting approved!

UPDATE: After over a year and a half, I was finally contacted on Yelp by the business owner about my previous review. Although there were initially still communication/customer service issues when I called, I received a prompt email response when I emailed the owner directly. David was very responsive and actually agreed that we were wrongly charged, and a partial refund was issued.

I was very pleased with his responsiveness and willingness to help and was told that there have been revisions to their policies due to other issues similar to mine. Thank you, David and best of luck with the business in the new year. DO NOT RENT FROM THEM. Absolutely terrible company. The online maintenance requests are about the only benefit, and trust me you will use it with the condition of the properties.

It is absolutely impossible to speak with an employee about an issue and they are completely unresponsive to emails. Be sure to report EVERY SINGLE thing you find to be an issue and even with that, don't expect to get a fair amount of your security deposit back. I was charged nearly $800 for water damage in the basement ceiling that they attributed to "not closing the shower door properly" (an open and close glass door) that is two stories up on the complete opposite side of the house from the dam.

This was an issue that was never present until the last month of a two year occupancy and a maintenance request was submitted. 100% Would NOT recommend renting a property managed by this company. Unprofessional and very unresponsive.

In response to David's reply below -- thanks for your concern. If you could please train your staff to be equally courteous, I think you'd have fewer negative reviews. In addition, I would like to point out that yes, I know newly renovated apartments such as Avana (renovated 10 years ago, and I assume you used this example because it's my only other Yelp review) would be different from a townhome built 20 years ago. However, I've lived in much older housing (over 100 years old and certainly not renovated within my lifetime) that had fewer maintenance issues than what I experienced while living at this property.

And the biggest issue wasn't the fact that we needed maintenance, it was the fact that there was no resolution until it came to a point that you could no longer ignore it (for example, the broken dishwasher that went unrepaired until it flooded the basement). In regards to the move out procedures being included in our lease -- I honestly don't recall that as part of our lease, but regardless, I still think it's a legitimate irritation, and even more irritating is the fact that when asked about it, Gina didn't say "I'm sorry, this is part of the lease agreement and we can't make any changes to that at this stage." She just stopped answering emails. Highly unprofessional.

Warning! WJD Management of Faixfax VA forces all applications to be filed using a third party called pay lease. They will withdraw your complete deposit before accepting your application and then hold your deposit hostage for 5-7 business days. WJD Management knows the ridiculous burden this can hold on people and they do not care. They told me I should have read the fine print. Now I'm out $3,275 plus fees they charged and cant find a new home till they're third party they employ gives me back my money

We had our third home inspection and the inspector was nice. Just would like to know the actions taken by the 2nd inspector in regards to fixing other things around the house.

We have been tenants for nearly 4 years. The communication with the management team is generally good and maintenance response time has been prompt. They have a convenient web portal for tenants. Sometimes, we find a phone call leads to better communication when needed. We have been happy overall.

Update: Long story short, in the end, the owner, David had to step in. He was apologetic, and worked with us to "make it right." What I felt like should have been a fairly simple process ended up being a confusing mess with a lot of frustration on our end. Overall, after my interaction with him I'm hopeful that some positive changes will be made on their end. Our 3 plus years with them wasn't horrible, but I do think it should be known that they made our move out process tougher than it needed to be.

This is NOT a renter-friendly management company. WJD had us fooled into believing they had our best interested at hand until we gave our notice. As soon as they put the unit on the market for rent - WJD turned on us. Our time and our privacy were no longer respected as WJD searched for new tenants - they allowed realtors to enter our unit - still our home - at any hour of the day or evening WITHOUT NOTICE.

They also found realtors texting us at 11am and 6am to show units acceptable and professional behavior. For us - this was not acceptable because we NEVER gave permission for our phone numbers to be released to the public. Several attempts were made to plead with WJD to please place a 24 hour request for showing on the rental listing. However, the threatened us with legal action if we didn't allow realtors to show the unit at any time of the day.

We were willing and able to be flexible with showings and as accommodating as possible - however if a realtor knocked on my door without calling first and I wasn't ready to show the home (I work from home, have kids, etc), I asked them to please come back later. On at least 2 occasions - realtors opened the door with the key in the lock box on the door and came into my home - while I was there eating dinner with my kids! THEY JUST WALKED IN!

The unit was still our home until the day we moved out and these invasions of privacy were borderline criminal trespassing. WJD was not sympathetic to our privacy or requests for advance notice to show the unit. And I won't even go into detail about how a Combat Veteran with PTSD reacts to someone coming into his home without permission. I'll just leave that to your imagination.

All we wanted was 24 hour notice. It really wasn't too much to ask - however WJD threatened us with legal action and to keep our entire deposit if we refused to allow realtors into our home at the drop of a hat. Bottom line - DO NOT RENT a home managed by WJD!

The people at the office are responsive. The repair people are a mixed bag not unlike the real world. I have several properties under management, and overall, the pluses are ahead of the minuses and this is after several other experiences.

I work with a number of property management companies as a vendor and have to say that WJD is one of our favorites to work with. They are actually one of the easiest property management companies to get things done. They are organized and communication is good. Better properties than many other companies. I actually referred one of my employees to them because I know how well they manage properties.

I think some of the negative reviews are extremely unfair. Some items such as pest control are usually the responsibility of tenants and not the owners. Read your lease! It's also not the property manager's fault if a landlord doesn't want to pay for a new appliance etc. Bottomline: WJD is one of the best property managers in the DC region.

I rent one of their property. I moved to that one condo near to my work placed. I wasn't inform (obviously that the condo is infested with "roaches". As soon as i reported it they told me its tenants responsibility (of course) then eventually after spending money to pest control, the condo association has a project of every friday pest control of their roaches problem!

I stayed for good 2 yrs! Wow, i coundn't imagine i lived in 2 yrs in that place. 2nd point, the carpet was dirty and old and walls of the condo is so dirty! I was told before moving in they will change the carpet as I was pregnant then with my first baby! Then contractor came to measure and did an estimate to the carpet and never came back! After 2 yrs!

Our full $1550 wasn't return by the management! Yahoo! They charge me for the change of the carpet, and pest control! Never ever rent one of their property, or you will never have your security deposit back! I was advised by my lawyer to sue them but they told me i have to pay for their lawyer too! Karma is on their way! Gina one of their unprofessional staff.

Be Cautious but honestly - just stay away! I lived in a townhouse for 3 years under WJD. I've had better experiences with management companies. Pros -online maintenance requests -online bill pay -helpful with any tenant changes Cons -maintenance is a little too lax -office hours are extremely inconvenient for anyone that works job hours -move out process is absurd Before moving in and out, ensure you take pictures of EVERYTHING (I mean everything) and while living there take pictures of things that may have broke and you fixed because even though its clean and you could eat off the floor, they still scam you and deduct money for silly reason they feel that its not clean enough. They take hundreds of pictures when you move out so CYA by doing the same.

As a current tenant, I would urge ANY future tenant to stay far, far away from this rental company. While they were super helpful with a change-of-tenant in the middle of our lease (my roommate got relocated in the military), they have made the move-out process excruciatingly painful. Once we let them know that we would be vacating the property at the end of the lease, they put my phone number available to realtors **without my permission** and have ignored all calls and emails from me asking that they remove it.

They also require specific companies to "clean" the carpets in the house upon our leaving which we all know is a way for them to bag more money. I get that they're a property management company and their goal is to make money, but at what cost? 1/18 update: since writing this review, the company has gotten in contact with me and we have cordially figured out most of the issues addressed above.