Terry Hardy Property Management Resume

CV Resume of Terry Hardy

Lanham, MD

PROFESSIONAL SUMMARY
Experienced loan officer, property management, inspector, and customer service professional with computer and customer service skills.

SUMMARY OF QUALIFICATIONS
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Ability to communicate with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information was exchanged in person, in writing, or by telephone or e-mail.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

PROFESSIONAL EXPERIENCE

Retail Sales

2/2007 to 8/2010
Home Depot, Lanham, MD
• Greeted customers and ascertain what each customer needed to complete a sale.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Described merchandise and explained use, operation, and care to customers.
• Placed special orders or called other stores to find desired items in a timely manner.

Loan Officer
2/2004 to 2/2006
Amerinet Financial, Upper Marlboro MD
• Answered calls and met with applicants to obtain information for loan applications and to answer questions about the process.
• Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
• Explained to customers the different types of loans and credit options that are available, as well as the terms of those services.
• Obtained and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information.
• Reviewed loan agreements to ensure that they are complete and accurate according to policy.
• Submitted applications to credit analysts for verification and recommendation.

Loan Officer
2/2004 to 2/2006
Faith Funding Corporation, Upper Marlboro MD
• Verified and examined information and accuracy of loan application and closing documents.
• Interviewed loan applicants in order to obtain personal and financial data, and to assist in completing applications.
• Assembled and compiled documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
• Answered questions and advised customers regarding loans and transactions.
• Contacted customers by mail, telephone, or in person concerning acceptance or rejection of applications.

Real Estate Agent/Property Manager
12/2001 to 6/2003
Majerle Management, Lanham MD 20706
• Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
• Directed collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
• Inspected grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
• Investigated complaints, disturbances and violations and resolve problems following management rules and regulations.
• Planned, scheduled, and coordinated general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.

EDUCATION/PROFESSIONAL DEVELOPMENT
The Training Source, Employment Training – Certificate of Completion – February 2011
Prince Georges Community College-Construction Management-Certificate of Completion – April 1999
Washington Technical Institute-Water Pollution-AA Degree – June1972

AWARDS/ACCOMPLISHMENTS
Community Service Award – Town of Glenarden Library, 2004
Member of Greater Capital Area Realtors Association 2001-2003
Section Head Award, 2000
Communications Suggestion adopted by WSSC, 1999
Concrete Technician 1-April 1999

SKILLS
MS Word, MS Excel, excellent written and verbal presentation/communication skills, bringing others together and trying to reconcile differences, teamwork, motivation of others, leadership, multi-tasking, prioritization, time management, decision making, critical thinking, organizing and planning, coaching, teaching, leading change, critical thinking, strong customer service skills, use of judgment and ability to solve problems efficiently. Self motivated with the ability to take initiative with a high level of energy. Tolerant and flexible to different situations.

SKILLS
MS Word, MS Excel, excellent written and verbal presentation/communication skills, bringing others together and trying to reconcile differences, teamwork, motivation of others, leadership, multi-tasking, prioritization, time management, decision making, critical thinking, organizing and planning, coaching, teaching, leading change, critical thinking, strong customer service skills, use of judgment and ability to solve problems efficiently. Self motivated with the ability to take initiative with a high level of energy. Tolerant and flexible to different situations.

EDUCATION/PROFESSIONAL DEVELOPMENT
The Training Source, Employment Training – Certificate of Completion – February 2011
Prince Georges Community College-Construction Management-Certificate of Completion – April 1999
Washington Technical Institute-Water Pollution-AA Degree – June1972

AWARDS/ACCOMPLISHMENTS
Community Service Award – Town of Glenarden Library, 2004
Member of Greater Capital Area Realtors Association 2001-2003
Section Head Award, 2000
Communications Suggestion adopted by WSSC, 1999
Concrete Technician 1-April 1999

Desired salary:	32,000 per year
Total experience:	3 years
Currently employed:	No
Name & Surname:	Terry Hardy
Phone Number:	301-341-1355
City & State:	Lanham, Maryland
Zip / Postal Code:	20706
Street Address:	1501 Second street