For almost forty years, Ellis has led the way in helping multifamily communities become and remain successful. Our holistic approach combines research into resident perspective and property management performance with comprehensive training to ensure you have both the knowledge and the know-how to grow your communities, your people, and your performance.We continuously evolve our products so they remain both powerful and practical. As the industry changes, so do we - keeping you in the loop about what matters most for your community members, potential residents, and your own people.
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Services
What We Do
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EPMS offers an integrated solution to improving performance for your onsite apartment property teams, increasing lead conversion and resident retention. Our mystery shops, resident surveys, and training are resources that can be used either independently to address specific needs, or together as a turnkey program for ongoing performance optimization.
Company
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Our Ellis Partners Leadership team has specialized in helping our multifamily clients improve that experience for over three decades by teaming with you to develop professional skills and behaviors in each team member. Ellis understands that the quality of the customer experience is what sets you apart from your competition.
Telephone Mystery Shop
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Ellis' telephone shops consist of an individual posing as a prospect and calling the apartment community. This type of mystery shop includes an audio recording of an actual telephone presentation conducted by a leasing professional, along with a written mystery shopping report. Evaluates sales and customer service skills for converting telephone calls to onsite visits.
Virtual Leasing Mystery Shop
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Virtual Leasing mystery shops begin with an individual posing as a prospect and placing a telephone call to the apartment community to evaluate leasing professional skills for conducting virtual leasing presentations for customers prior to or in lieu of being able to visit the property in person. A Virtual Leasing mystery shop includes an audio recording of an actual telephone presentation conducted by a leasing professional, a written mystery shopping report, and access to extensive dashboard reporting.
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