Business Details
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Your Trusted Property Management Partner in Reno, NV
At New Dimensions, we have dedicated ourselves to redefining residential property management through unwavering commitment to service excellence. With over 40 years of industry experience, we manage a diverse portfolio of more than 700 residential properties across Reno, Sparks, and surrounding areas. Our comprehensive services include property advertising, tenant screening, rent collection, maintenance coordination, and detailed financial reporting. We prioritize transparent communication and technological innovation, offering online portals for both tenants and owners to streamline interactions.Our team of certified professionals ensures legal compliance while maintaining properties to the highest standards. By combining personalized service with proven expertise, we deliver peace of mind to property owners while creating quality housing solutions for tenants. Our strategic approach to market trends and tenant relations maximizes investment returns while maintaining cost-effective operations.
Services
Property Management
Tenant Screening
Rent Collection
Maintenance Coordination
Financial Reporting
Highlights and features
- We offer 40 years of property management expertise with local market knowledge
- Our full-service approach covers advertising, tenant screening, and maintenance
- We provide 24/7 emergency maintenance support for tenant safety
- Our online portals enable seamless communication and payment processing
- We conduct twice-yearly property inspections to maintain asset value
Services
Property Management
Our comprehensive property management covers advertising, tenant placement, and ongoing maintenance. We handle rent collection, legal compliance, and financial reporting while maintaining properties through regular inspections. Our local market expertise ensures optimal rental pricing and tenant retention strategies.
Tenant Screening
We conduct thorough background checks, credit evaluations, and rental history verification for all prospective tenants. Our screening process ensures reliable occupancy while protecting property owners' investments through responsible tenant selection.
Maintenance Coordination
Our maintenance services include twice-yearly inspections and prompt repair response through trusted vendor networks. We address issues proactively to preserve property value and ensure tenant satisfaction through timely service execution.
Financial Reporting
We provide monthly accounting statements, direct deposit options, and year-end tax documentation. Our transparent financial systems track income and expenses while ensuring accurate and timely reporting for property owners.
Rent Collection
Our rent collection system offers online payments, automatic deductions, and multiple payment options. We manage invoicing, late payment notices, and payment enforcement to ensure consistent cash flow for property owners.
People
Jennifer M Smith
Broker
With over 40 years of industry experience, Jennifer M Smith leads our brokerage operations as licensed professional B.146830.CORP. Her expertise ensures compliance and strategic guidance for property management services.
Questions
What property types do you manage?
We manage apartments, townhomes, condos, and single-family homes ranging from $400 to $3,000 monthly rent across Reno and Sparks areas.
How can tenants pay rent?
Tenants can pay through our online portal using credit/debit cards, electronic checks, or in-person with checks/money orders during business hours.
Do you offer emergency maintenance?
Yes, we provide 24/7 emergency maintenance support for urgent issues affecting tenant safety or property integrity.
How are tenants screened?
Our screening process includes credit checks, background verification, and rental history confirmation to ensure responsible tenant placement.
What owner resources are available?
Owners access financial statements, tax documents, and payment options through our secure online portal with direct deposit capabilities.
What service areas do you cover?
We serve Reno, Sparks, and surrounding Nevada communities with comprehensive property management solutions tailored to local market conditions.
Reviews (5)
Jacquie B.
Apr 14, 2022
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New Dimensions and its management staff are unethical. Do not be fooled by Jon's friendly conversation. Do not take him at his word, as he blatantly breaks promises. If you must rent through New Dimensions, plan on losing your deposit, no matter how carefully you document the "before" condition and how immaculately you clean upon leaving. Don't bother doing minor repairs in good faith to keep the property up--it won't matter.
Their business model depends upon keeping your deposit and they know that small claims court costs just enough to make it not worth it to fight. Rent through New Dimensions at your own risk and without any expectation of good faith and fair dealing.
Their business model depends upon keeping your deposit and they know that small claims court costs just enough to make it not worth it to fight. Rent through New Dimensions at your own risk and without any expectation of good faith and fair dealing.
Lion Roars
Mar 28, 2022
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If I could give a zero rating that's what I would do. They lie, they will take your credit check fee. My husband and I both had to do the credit check. So that's $80 they scammed from us. They had someone approved for a property and they acted like we were the only ones applying. The very next day after applying I received an email saying someone else was approved for the propery. They rushed us to apply.
The lady I spoke with said, if I were you I would put in an application asap so your the first one on the property. This was the first property I applied to because I wanted to make sure I was approved. I don't have much money and I worked real hard to get my credit up and I didn't want a mark on my credit if I wasn't going to be approved. I met all the qualifications and yet I was still denied cuz there was another applicant. The listing is still up as well. Don't be conned into giving them any money.
The lady I spoke with said, if I were you I would put in an application asap so your the first one on the property. This was the first property I applied to because I wanted to make sure I was approved. I don't have much money and I worked real hard to get my credit up and I didn't want a mark on my credit if I wasn't going to be approved. I met all the qualifications and yet I was still denied cuz there was another applicant. The listing is still up as well. Don't be conned into giving them any money.
Carlene Mcclure
Mar 16, 2022
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Went in with my boyfriend today. Asked if credit was a huge problem and explained my bad credit history. Explained we had excellent rental history and made 4x the rent. Lady stated they take everything into account and exceptions could be made if the income and rental history checked out. After waiting 3 hours for keys to view the place returned keys. Paid 80 dollars to be denied. References for rental history wasnt checked. I wouldn't have wasted my day, money and gas if the lady was just honest with us.
Tom Schroeder
Jan 09, 2022
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Overall application and move in process was fine. Really like team at the office and take care of any needs we have. Only reason i dont put 5 stars was due to the in person home inspections they do 1-2 times a year. Could just send them pictures of the house. Rental is overpriced but thats what you have to deal with in this market.
Louize B.
Dec 13, 2021
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Things I love about this company: They have an online portal for everything. Maintenance, rent, bills. Which is so convenient. Repairs are usually answered same day. The repair person calls to see when you're available, which makes it great to be able to control when they come. Also you can pay rent online! Front desk is so helpful and gives you extra of those trash stickers! Hellooooo bags of leaves! Very responsive, professional and helpful!
