Business Details
40 Years
experience
Emergency
services
Your Trusted Property Management Partner in Holyoke, MA
Since 1986, Virgilio Property Management has provided professional residential property management services across Western Massachusetts. Our team combines decades of industry experience with a hands-on approach to tenant screening, property maintenance, and lease management. We specialize in maximizing property value through rigorous tenant vetting, proactive maintenance, and regular property inspections. Our president, Greg Virgilio, remains directly involved in daily operations, ensuring every client receives personalized attention. We serve property owners and tenants in Holyoke, Chicopee, Springfield, and West Springfield, managing over 600 units for 20+ clients.Our commitment to safety includes routine inspections, prompt repair responses, and in-house snow removal to minimize liability. We maintain low-income housing waiting lists to serve diverse income levels while upholding strict financial accountability through transparent rent collection and reporting. Our bilingual (English/Spanish) office staff supports both property owners and tenants throughout the leasing lifecycle.
Services
Tenant Screening
Property Maintenance
Lease Management
Emergency Repairs
Low-Income Housing Management
Details
- Year established: 1986
Highlights and features
- We offer 30+ years of hands-on property management experience in Western Massachusetts
- Our in-house maintenance team provides 24/7 emergency repair services
- We implement rigorous tenant screening with credit and rental history verification
- Our team maintains deep local market knowledge across four Massachusetts communities
- We handle all maintenance in-house to ensure quality control and safety compliance
What people say
Exceptionally caring and compassionate
Extremely professional and a gem
Turned building around successfully
Major role in saving neighborhood
Invaluable affordable housing resource
Services
Tenant Screening
Our comprehensive tenant screening process includes credit checks, rental history verification, and employment confirmation. We maintain strict qualification standards to ensure reliable tenants who respect property and pay rent timely. This rigorous approach protects property owners' investments while maintaining quality housing standards for approved applicants.
Property Maintenance
We provide 24/7 emergency repair services and routine maintenance through our in-house team. Our proactive approach includes regular property inspections, safety hazard prevention, and seasonal preparedness. We handle all maintenance directly to maintain quality control and ensure compliance with safety regulations and insurance requirements.
Lease Management
Our full-service lease management covers rent collection, tenant communication, and lease compliance monitoring. We handle all tenant inquiries, process maintenance requests, and maintain detailed financial records. Our system ensures timely rent collection while maintaining positive tenant relationships through responsive service and clear communication.
Emergency Repairs
We offer round-the-clock emergency repair services for critical property issues. Our in-house maintenance team responds immediately to urgent situations like plumbing failures, heating emergencies, and security breaches. This constant availability ensures property safety and tenant satisfaction while protecting owners' investments from potential damage.
Low-Income Housing Management
We manage low-income housing units with specialized waiting lists and compliance requirements. Our program ensures fair access to affordable housing while maintaining property standards. We work closely with tenants and housing authorities to meet regulatory requirements while providing quality living environments for income-qualified residents.
People
Greg Virgilio
President
Greg Virgilio actively oversees daily operations as President, personally managing tenant screening, property maintenance, and emergency services. With over 30 years of experience in Western Massachusetts property management, he maintains direct involvement in client relationships and property oversight to ensure service excellence.
Questions
What areas do you serve?
We provide property management services in Holyoke, Chicopee, Springfield, and West Springfield, Massachusetts.
Do you offer emergency maintenance services?
Yes, our maintenance team is available 24/7 for emergency repairs and urgent property issues.
How does your tenant screening process work?
We conduct thorough background checks including credit history, rental references, and employment verification to ensure qualified tenants.
Do you manage low-income housing units?
Yes, we manage both market-rate and low-income apartments with specialized waiting lists and compliance programs.
What sets you apart from other property managers?
Our hands-on approach, 30+ years of local experience, and in-house maintenance team ensure quality control and responsive service.
Reviews (5)
Josh Polon
May 19, 2021
Report
Critical: Professionalism, Responsiveness Always have miscommunication with maintenance rarely sign of on work orders and always have to put work order in for unfinished work
Heather Rivera
Apr 14, 2021
Report
Filled out a application and I'm still waiting for response still haven't heard anything but hopefully soon. Other than that there a awesome management company they always have there property clean and on point with tresspassers, and loiters.
James C.
Jan 19, 2021
Report
These guys are extremely professional and curious. Renting from them was a great experience. Everyone is very friendly and responsive to anything you would need. Thank you.
Samantha W.
Jan 08, 2021
Report
Lived in their Springfield apartments for a year. The rent is among the lowest for the area which was the reason I picked the place. The maintenance guys do an excellent job and are super friendly. The landlord is very sweet. He called us a few days after we moved in to make sure everything was working okay and we were happy with the place. When we were losing sleep due to some noisy neighbors, he went above and beyond and personally worked with us to mediate.
The only downside is that it's a super old building, and it comes with all the quirks you'd expect from an old building. (No poison in the walls though!) If you want a nicer building, you'll be paying a lot more in Springfield. As to the complaints I've seen in some of the 1 star reviews, all I can say is Virgilio is following the lease contract everyone signed. 30 days notice is in the contract.
If you don't like that bit of the contract, you should have brought that up before agreeing to those terms. As for those who haven't heard back, if possible just go to one of their offices in person. Everyone I've met in person is super friendly.
The only downside is that it's a super old building, and it comes with all the quirks you'd expect from an old building. (No poison in the walls though!) If you want a nicer building, you'll be paying a lot more in Springfield. As to the complaints I've seen in some of the 1 star reviews, all I can say is Virgilio is following the lease contract everyone signed. 30 days notice is in the contract.
If you don't like that bit of the contract, you should have brought that up before agreeing to those terms. As for those who haven't heard back, if possible just go to one of their offices in person. Everyone I've met in person is super friendly.
Ivan Cruz
Oct 21, 2020
Report
Wanted to give a special shout out to FELICIA in the office. I have never lived here but every time I go to this office for business purposes she always courteous and friendly. Keep up the great work Felicia!
