Business Details
39 Years
experience
Emergency
services
Your Trusted Property Management Partner in Central Massachusetts
Founded in 1987, Salisbury Management has established itself as the leading full-service property and facilities management firm in Central Massachusetts. Our commitment to maintaining and enhancing property value is demonstrated through prompt maintenance services, solid management practices, and innovative technology solutions. We provide user-friendly state-of-the-art software that gives property owners and associations immediate access to critical information. Our team operates with a proven track record of management success, combining decades of industry experience with modern technological capabilities. We prioritize customer satisfaction through 24/7 availability and personalized service, ensuring property owners receive timely responses to their needs.Our expertise spans residential condominium management, commercial property management, and comprehensive financial administration. The company's BBB A+ rating reflects our dedication to ethical business practices and client-focused solutions. We maintain transparent communication channels and operate with accountability in all aspects of property management. Our local market knowledge enables tailored solutions that address specific property requirements in Central Massachusetts. Through consistent service excellence, we have built long-term relationships with property owners and associations across the region.
Services
Financial Management
Collections
Property Visits
Maintenance
Administration
Customer Service
Real Estate Brokerage
Details
- Year established: 1987
Highlights and features
- Proven property management success since 1987
- 24/7 customer service availability
- User-friendly property management software
- Specialized in Central Massachusetts market
- BBB A+ rated business practices
Associations and certifications
- BBB A+ Rating
What people say
Proven management success
24/7 customer service
User-friendly software
BBB A+ Rating
Services
Property Management
Our comprehensive property management services ensure optimal maintenance and value preservation for residential and commercial properties. We handle day-to-day operations, vendor coordination, and tenant communications while implementing proactive maintenance strategies. Our local market expertise enables tailored solutions that address specific property requirements in Central Massachusetts.
Financial Management
We provide complete financial administration including collections, budget planning, and expense tracking for property owners associations. Our systems ensure transparent accounting practices with regular reporting and compliance with financial regulations. This service helps maintain fiscal stability for managed properties.
Maintenance
Our maintenance services include prompt response to repair requests and preventive maintenance scheduling. We coordinate qualified vendors for all property needs while maintaining detailed service records. This ensures properties remain in optimal condition year-round.
Customer Service
24/7 customer service provides immediate assistance for property owners and tenants. Our team handles inquiries, service requests, and emergency situations with timely responses. This continuous availability ensures property issues receive prompt attention.
Real Estate Brokerage
Our real estate brokerage services assist with property transactions within managed communities. We provide market analysis, listing services, and transaction coordination for property owners. This integrated approach benefits both current residents and potential buyers.
Questions
What property types do you manage?
We manage residential condominiums and commercial properties throughout Central Massachusetts.
Are you available for emergencies?
Yes, our 24/7 customer service handles emergency maintenance requests and urgent property issues.
How do I make payments?
Payment options are available through our online portal for convenient transaction processing.
What areas do you serve?
We specialize in property management services across Central Massachusetts, with headquarters in Boylston.
Are you BBB accredited?
Yes, we maintain a BBB A+ rating reflecting our commitment to ethical business practices.
Do you provide software tools?
We offer user-friendly property management software for owners and associations to access important information.
Reviews (4)
Louise G.
Jun 29, 2022
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As a property owner at a Condo Association in Rutland, MA, yet living in another state, I want to offer high praise for Lisa Romano and Salisbury for their professionalism and follow-through in dealing with owners and with their written and timely communications to all. Thanks!
Yadigar Melikova
Dec 07, 2021
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Critical: Professionalism, Quality, Responsiveness, Value Lisa Romano is my condo manager and she doesn't do anything to keep us safe. She is ignoring complains, doesn't care about safety of unit owners. She never checks complaints and never follow ups. It's NOT safe to live in my condo but she doesn't care.
Mark Fellion
Jun 15, 2021
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We live in a 138 unit condo association which Salisbury has managed for a number of years. Dennis Ravelli is our direct contact and is almost exclusively the Salisbury person with whom we deal. Having served on the board for the last three years, I have relatively good insight into the amount of time and effort Dennis and his associates routinely spend to answer questions and provide services which the unit owners and the board request. Dennis provides responsive, professional service that appears to me to go above and beyond what the contractural agreement calls for. Dennis' experience in the industry has been helpful to the board in locating and contracting with outside companies for various services. Speaking as a board member, one area that Dennis might improve on somewhat is trying to be more proactive with constructive communications on the issue at hand. I believe progress has been made in this area over time and expect that trend will continue.
Kristen Lemieux
Apr 29, 2021
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As a longtime, current board member of our condominium association, I can state that Salisbury Management and Dennis are excellent to work with. They have always been very responsive to our needs and have provided valuable guidance with respect to long term planning and budgeting. All our 120 units have access to Dennis directly which helps to address and resolve day-to-day issues. He is knowledgeable and extremely patient with all our residents. Salisbury Management has been an excellent partner for our community.
