Riner Rentals

This company does not follow Fair Housing Act regulations. I am a teacher. I provided two required paystubs and was told my income would not be accepted because it was not a local source of funds which is a clear violation of FHA. They then came to me and said they would approve me for a double deposit because I had a good rental history which would require me to put down almost $5000 with the first months rent included.

Along with 25% of that deposit being a non refundable maintenance fee. When I confronted them about this violation I was given the run around and was told I need to produce a continuing contract to have the approve at a normal deposit, which is also a violation of the Fair Housing Act. I wish I would have kept my application fee. They missed the opportunity to gain a great tenant.

Totally scamming and taking advantage of people! They discriminate against low income families I am single mom of 2 kids coming from Massachusetts with a very good credit background and landlords reference provided all the information they requested I am going to work for HPS they tell me that my income is not good for renting any of the 2 bed room apartment!

The only thing she keeps telling me is that I checked off that I read the qualifications yes I did read it and no were on that list says anything about if you have a certain income we will disqualify you! Poor management had nothing else to say to me because she couldn't come up with better excuses! Save yourself time and do not try this scam company they just want to apply so they can take your money and time and be no help in return such a disappointing experience!

So, I have misdemeanor assault and battery from 2016 on my record. Denied, they said Homicide and assault, or crimes against a person take ten years to clear. To me, you're keeping me from enjoying what I can afford. That's discrimination. Is it not. Maybe if I had recent crimes and wasn't trying to change my behavior, but what about those who made mistakes and have changed their lives?

Highly recommend Riner Rentals. I was hesitant about using them given the reviews but I have had nothing but exceptional customer service. They are responsive and helpful, and ensure that every request I have is attended to in a timely manner. They treat everyone with respect and have always responded to maintenance requests in a timely manner. I cannot say enough good things about this company, who do a lot more than offer student rentals.

I would suggest only renting from Riner if you want your rights completely violated. Riner has violated the Virginia Fair Housing regulations with me multiple times and fail to acknowledge their mistake. It first happened when they did an inspection in my residence and there were two additional emotional support dogs that were not on the lease. I submitted a letter from my doctor a week later for the emotional support and Riner claimed they could not accept the letter due to my prescriber not being licensed in the state of Virginia.

Once I made them aware of the significant error they then turned around and said they could not accept the letter as it did not name the additional disability present for two additional support dogs. I didn't realize Riner was in the Health business to determine how many emotional support animals someone requires, but they felt it was their responsibility to claim my disability, which was already on file, was not that which required additional support animals.

Once I got the letter from my doctor which named all the animals, they then refused it claiming that it did not have a diagnoses which required three emotional support animals. I finally got them their letter, which is a Riner Rentals specific letter, and they approved the additional animals. I feel the need to point out the second and third letter submitted had the same exact information, it was the letter head that was different, which Riner claimed is necessary for their business.

Once they approved the letter they removed the $1,000.00 fine from my account, but left on the original fine of $500 for the dogs being in the home without proper documentation. I requested on three separate occasions that Riner review this charge and their extreme error in the beginning stages of this process, where they discredited and didn't confirm licensure of my prescriber, with no response.

Today I received a balance statement from Riner Rentals for an additional $500 that is owed from rent. I paid rent in full at the beginning of the month, however, Riner placed half that rent towards the $500 animal fine. This is completely ridiculous that they are going to fine me $500 not only after I submitted proper documentation but after their extreme error in confirming my prescribers licensure.

Not to mention their complete lack of empathy during a global pandemic, which has changed societal norms to us on an extreme scale. I attached their emails to this review because it is absolutely absurd that a business get away with this. Had they simply google searched my prescribers name they would have very quickly found she is licensed in the state of Virginia.

But they did not do this due diligence and then tried to take a stand that my disability did not require additional support animals. I did not realize that was their decision to make.

We had a guest towed from one of our available/open/extra parking spaces in our driveway. We have placed many maintenance requests which have gone unfulfilled for days/weeks. We are currently awaiting for Riner to fix the lock to our front door. It has been about a week since we placed the request. We had a pipe leak in our basement which caused our basement floor to become covered in water.

There seems to not be any rush for Riner; nor Riner's maintenance team to handle our requests. Some of which are important for the safety of the residents living in our rental property. It is fair to say we have become frustrated with Riner Rentals on multiple occasions this year for a multitude of circumstances. Additionally, Riner Rentals charges approximately a $7-$8 "convenience" charge to pay rent online via their website which is quite ridiculous.

Is just so hard to get a place thru you guys. You ask for this and that and that too and then I don't get the place because I need to win over 4 thousands a month to rent a $650 place come on really. Now I live at the lighthouse motel paying $800 a month or $210 a week with no down deposit or credit check or needing to win 5 times my rent. That's why 1 star.

Same goes for harrisgarden and housing Autorithy. Habitat for humanity and mercy house, I haven't even get approved for section 8 when I have been in the top of the waiting list 3 times lol and is been since 2019 I apply I guess I needed to be born female and have a few kids to get the help I needed

My landlord last year was bad, Riner Rentals makes him look like a great landlord. Riner has no sense of privacy, walking in whenever they see fit. They will tell us that they are coming between a specific time one day and show up at a random time on a completely different day with no prior warning. When we started our rental with them, the three beams that held up our living room floor were decaying and cracked.

Whenever we had more than 7 people in our living room our floor would sink and looked like it was on the edge of collapsing. We called in late October to ask them to come look, to which they said they would send someone out that week, which they did not. During the inspection of our house, we pointed out the beams to them and asked for someone to come fix them.

They did not. We put in a service request again, and once more they did not send anyone to come fix the beams. After almost two months of trying to get these beams fixed, someone finally came. Their website says once you submit a service request someone will come as soon as possible, this is a lie. We have been fined multiple times for very obscure things without a prior warning.

For instance, we had to clean up trash out of the house when we first moved in because it was disgusting and left the trash on the side of the house for 2 days since our trash can was already filled up, for which we got a fat fine. Instead of simply asking us to move the trash, we got a fine. Riner has come to "inspect" our house 4 times in the span of 4 months, each time they seem to be searching for something to fine us for.

It is apparent that they are more focused on finding ways to fine us than our well-being, or the shape of the house. They will nit-pick little things that you have apparently done wrong, while completely neglecting important things, like the decaying foundation of the house. If you can find anywhere else to rent from, please for your own sake do so. Riner Rentals is quite possibly the worst place you could rent from. If I could give them a 0/5 I would do so in a heartbeat.

I lived in Harrisonburg for 6 years. Riner Rentals was the property management company. Pros: They are responsive to building maintenance. Property kept clean. You have to call and let them know what is broken or needs cleaned. Cons: I wish that Riner Rentals would advocate for the renters with the people that own the properties. Buildings need video surveillance due to crime in the city.

The reason I moved. no accountability or responsibilities when mail was stolen or my vehicle was tampered with. With the responsibility they have of taking care of so many buildings. They do a good job. Everyone in the office is very kind and listens to your concerns. I appreciate their help with issues that I brought up. Thank you for 6 good years.

10/10 Totally grateful with all the staff here! I was living in Florida, and they help me so much to find and rent a property being far away. When I arrived alone with my kids and my things to move in, I was ready to clean the house previous to move in, they gave me the keys and when I open the house was totally and perfectly clean! The smell, the details in every aspect was perfect!

The problems that I found the days after, was fixed very fast! Every time that I needed some reference when I was applying to the next rent, was extremely fast answered. I made a mistake (because I ignored how some things work in this country about utilities) and they was very easy to talk, and find a solution. I moved because the lease ended, and the house owner needs back to live in his house, but I am totally grateful with all the Riner Rentals Team. 100% recommended!

Unfortunately we rented a house for our daughter who is attending JMU that is managed by Riner Realty. They take forever to respond, usually ignoring you until you follow up again and again and again. When they finally did send a repairman to the property, they did not provide any advance notice twice - so the man just walked into the house where young girls are at, and they found a stranger in the house when they returned home. Riner refuses to do even basic repairs.

Their favorite line is to say "that is aesthetic so it won't be fixed, " which is code for - the paint is pealing and the tiles are black with mold and mildew, but we don't care. If there is a giant hole under the front porch and a snake was seen coming out of it, we'll fix it if and when we feel like it - which is about 5 months after you have put in a request.

In short, Riner does not care about the condition of the properties they manage, and they do as little as is required by law and not one thing more to take care of the property. I wish we had never signed a lease with this company.

If you can rent anywhere else, please do! This is my second rental from them, and while my first rental was okay, it still was not in the condition it should've been in. Through a friend, I found out that there had been a serious flooring issue (cracked tile that cut my foot open multiple times) that had been there for 7 years. Our dishwasher was broken and they refused to fix that because it was "useable." Our washer and dryer was broken and was leaving stains and ripping holes in our clothing, and it took them three months to replace that.

Other than that, a decent space for college housing, though we had issues with neighbors who were not college students. Onto my current rental. I have been here for 8 days and I don't even know where to begin. When my roommate moved in (about two weeks before me) she did the move in checklist, which they claim they have 45 days to address, but also put in maintenance requests for more serious issues (mold, another broken washer and dryer, and water leaks).

By the time I had moved in, they still had not addressed any of the serious issues, so I again put in maintenance requests. I promptly got a call from the office telling me to stop putting in requests because they'd already seen them and still had time to address them. This is when things really went to sh*t. 4 days after I was told to stop putting in requests, I noticed that my ceiling was bubbling where there had already appeared to be water damage.

The next day my ceiling started leaking, then a piece of drywall fell down with mold in it. Clearly, this was an urgent issue. They had someone out the next day to fix the leak, but left a large (about 3 feet by 3 feet) in my ceiling, and still hadn't addressed the mold. Then they didn't come fix the hole for the following two days, so I finally called again, and as you figured, got a rude and condescending reply from Zilda in the office.

She told me that I was exaggerating my issues and trying to "finesse" them, when all I really wanted was a safe living space. During the call she also told me I had the option to terminate my lease, or to move in to my apartment I already have with them (even though my lease there ended in one week). Also, there would be a cost for terminating my lease and my roommates and I would have to pay rent until we found someone to take over the lease.

No one who actually worked at Riner had been in the house to see how terrible it was, but told me that it's just what comes with an old house (I expected minor faults, but not black mold). She finally told me she'd have the owner of the house (William Riner) come speak with me. He showed up 20 minutes late, and only stayed for 5 minutes.

In that 5 minutes, he told me that black mold isn't a health issue and that I can live with it. When my boyfriend tried to step in to speak to him, he told him that he doesn't live here and asked him if he "wants to live, then began yelling and cursing, and kicked my boyfriend out (a visitor of mine who had every right to be here). William then stormed out of the house yelling, without actually viewing any issues on the property or offering any kind of help.

When we went in to Riner to speak with them about this issue, they told us he has a "short fuse" and "does this when he has a bad day." Our living situation and the way myself, my roommates, and our visitors have been treated is absolutely unacceptable. I know I'm not the only one dealing with this either. I highly suggest you go elsewhere with your business.

This company is absolutely awful and I'm unsure of how they're even allowed to do this. It is clear they take full advantage of college students and have no intention of providing habitable housing. During this endeavor, I have had many other past or present tenants of theirs tell me they've had issues like this as well, including complaints about William Riner's actions. Again, please avoid them at all costs!

Roof leaked and mold grew on the walls the entire time we lived there and was never fixed. Ceiling actually caved in with tons of flies and maggots coming out of it it was never fixed we finally moved. They had trees cut down and left the wood and a huge pile of shavings in the yard we could not use the parking spots.

I lived in Chicago Ave more than 4 years, Laundry and dryer it's garbage old machine and it's public and some people used without leaving there apartments it's old and kitchen Cabinets it's Old and broke, and parking lot it's Socks some people's parked cars without live in apartments and maintenance it's and my neighbor was 6 people's was in one bedroom. and the rents is expensive for that apartments I don't Recommend.peoples pays Rents to have a good service don't waste your time and money in chicago ave

Great location, amazing views, overall great bachelor pad for a short period of time. The paper thin walls and the screaming JMU students down the street can get pretty old really quick. The parking is in a great location but can make it hard if you're having company over. For $950 this studio may seem too much for the amount of space and the noise level, but the location makes up for it.

I've already reviewed this place on Google but I have to review here as a lot of people seem to dislike this place. I rented here from June 2007-June 2010 as I was a nervous young adult moving out on his own for the first time, hours from home. Dealt directly with Paul who was very friendly, kind, and understanding. His father Bill was also a great guy to deal with. Paul showed me a unit but when he called the office to get the paperwork ready, it had been rented.

No sweat - the downstairs apartment would be ready in two months so Paul set me up with a temporary (and furnished) townhouse for six weeks prior to my apartment being available. On move-in day for the townhouse, I got stuck in a traffic jam while driving down from Pittsburgh and was going to miss meeting the utility people, but Bill went above and beyond by being there and handling them for me while I was in traffic.

While the townhouse needed some work (apparently the previous tenants skipped out on a lease and left a lot of damages) it was quite adequate for the six weeks I needed it. Hell, I was only charged for one bedroom for one month, so it was a great deal. Moving into my new place in August 2007 was a snap. Got my keys, and even Paul could detect how nervous I was being out on my own and helped point me to various activities and organizations in town to meet new people.

I lived in two different apartments with Riner, one near EMU for two years and one in Bridgewater for my final year (before moving to Buena Vista). Anytime something went wrong, it was fixed within 24 hours. Washer quit on me - replaced the next morning. Water heater failed - replaced that evening. Dishwasher broke - replaced within an hour! I can't say any more good things about their property maintenance.

As far as the deposit goes, most places don't typically like to give back deposits and I realized this in my years of renting. Their deductions were fair and while I didn't get all of my deposit back, I got most of it. You have to do your part. All in all, Paul and Bill were great to deal with and I highly recommend Riner Rentals for renting apartments.

Beware! Read everything before you sign. They will charge you a security deposit before you get the lease. This deposit is not fully refundable if you change your mind on your lease. Also their lease does not protect the renter at all. They have only their best interest in mind. Again, read everything before you sign.

If you are renting in the Denton Building in Harrisonburg do not expect get your full deposit back no matter how pristine you leave the apartment. They charge a re-painting fee. I got just over 1/2 of my deposit back although the apartment looked the same as when I left as when I moved in.

If you are a college student, do not live in a Riner Rentals property. The lack of organization and customer service I have experience over the past two years with them is appalling. First, they charge me for things and then never use my money for the things it is supposed to be used for (lock fee--locks were never changed and no key was ever given to me). Second, we were told at the beginning of the year that they were finally going to fix our front porch (which was rotting and had a huge hole in it), but come graduation and the porch still hasn't been fixed and a young girl falls through the hole and scraps up her leg. FINALLY, they "fix" the whole (I attached a picture) by nailing a single piece of wood where the hole was.

They didn't even touch the rest of the porch. They also charged ONE of my roommates with months and months of late fees and missing stuff, even though she personally owed nothing. My other roommates did, but they only emailed her and out the charges on her account. They never emailed the people who actually owed money. I loved my time in my house, but Riner Rentals was far from the reason why.

They took advantage of us and did not take care of the property at all. The only positive thing about Riner Rentals is Paul. Whenever issues were taken to him directly, he was very responsive and helpful. I really wish the rest of the company was as good as he is.

I wish there was a 0 star option. I have never met a company that cares less about their tenants and properties. I wrote this review halfway through my rental year with Riner, and have been waiting to post it until we officially left the area. I have rented from Riner properties twice, the first time being 2010-2012 in a 6-bedroom house, and the second being 2016-2017 in a 2-bedroom apartment.

If you're looking to rent with Riner Rentals, here are some of my recent experiences. I attempted to stay as neutral as possible, although I strongly dislike their staff and properties. In our previous 6-bedroom rental, it was a college house that was maintained adequately. It had a working washer, dryer, dishwasher, outlets, windows, etc. The carpets had not been replaced for years, the kitchen and bathrooms hadn't been updated in years, but again it was a college home.

Several years later, I find myself in Harrisonburg again for graduate school. (For my rental history, I've had experience with other rentals and other property managers, all which worked out very well.) Here are the pros and cons of Riner's JM apartments off Lewis St.: Pros: - The rent is low (compared to what we're used to). $675, water included, for a 2-bed, 1-bath apartment. - Location of their properties are in generally good spots if you're interested in being downtown. Cons: - Riner was not flexible with our move in date, even by one day. Tried to move on a Sunday to save personal time off, but they wouldn't allow it. - Upon arrival, our unit was said to be "cleaned". "Clean"= black mold covered bathroom ceiling, black mold covered interior of dishwasher, AC unit was not working (because a bug was imbedded in thermostat casing, blocking sensor), carpeting and floors are very old with bumps and stains, and windows/screens were covered in years of dirt and spiderwebs. - Our AC issues were looked at but not truly resolved till we investigated the issue further and found a dead bug with its eggs. - No assistance with bathroom ceiling mold, we took care of it ourselves. - Took 2 months to receive clean dishwasher trays that were not covered in mold.

There was a back and forth about us cleaning it ourselves, and doing a bleach wash, etc. - Washer/dryer units are outside of our apartment, in separate building across from us. Costs 1.25 a load. Recently, a broken dryer was left in the space for 2-3 weeks, with no note indicated it was out of service, until I sent a message. Dryer was taken out, and we were left with 1 dryer to accommodate 20 housing units for another 2 weeks.

New one recently put in place, and the cost for that machine is 1.75. - Neighbors: If you're getting an apartment or townhouse unit, the walls are very thin and you can hear everything. Cheaply made structures. In their message, they say, "we are happy to tailor our services to ensure that you have the highest level of service for your home." We found this to be a lie, do not expect Riner Rentals to tailor their services, and do not expect them to provide the "highest level of service".

They are absolutely some of the worst people to rent from. When my wife and I originally started renting from them it was a great company with good moral values. They even went so far as to rush us an oven on Thanksgiving when ours stopped working an hour into cooking the turkey. But that was five years ago. The owner's son took over the company and has run out into the ground.

He is a slum lord to say the least. It's truly sad because I used to speak so highly of them. Not only did they refuse to give us our deposit back due to a stain on the carpet but he charged us an extra thousand dollars! We were to of the line tenants who were never late on our rent and gave them no troubles whatsoever. I fully plan on taking them to court over this! Stay away from Riner Rentals in Harrisonburg, Virginia. There are plenty of other places to rent from.

My experience with Riner Rentals has met all my expectations. New to harrisonburg I found the staff very helpful in locating a suitable home for me, and all items on my move-in checklist were taken care of well before my move date. In the first week the water heater flooded and a plumber was sent immediately. Every other request I've had has been handled with equal speed.

I have found every staff person friendly, professional and responsive each time i have contacted the Riner office. They seem dedicated to providing great service to tenants as well as owners.

We had the worst experience with Riner Rentals. Total nightmare. The unit was in horrible condition upon move in. No hot water for weeks. Unit was left in better condition and still charged for repairs. My guess is that's how they make their money.

Worst experience I have ever had. One star is still way too much. I am not going to say much. Just read all of the other reviews here. They tell the truth.

In my 4.5 years of college, easily the worst landlord I've had. Over break, they went through the house and locked every door, for "security purposes", despite the lock on our front door clearly not having been replaced in many many years, which would seemingly pose greater security threat. Roommates came back to be locked out of their rooms without keys, and had to place an after hours maintenance order, in which a frightening man with no paperwork of any sort or evidence of even working for Riner knocks on your door and demands $40 in cash to spend 2 seconds unlocking the door, that you intentionally left unlocked. Unreal. Yes, I'm still salty. Also, this place is just a joke in general.

Every unit has different pieces of furniture that may or may not even fit in the house. How about a giant useless kitchen table that doesn't fit in any of the rooms and takes up 3/4 of the main hallway, with no chairs? Bedrooms seemingly having different furniture at random? A different couch and TV stand in every unit. Literally, they must have gone to different yard sales and said ok we need X number of couches and X number of tables.

Writing another review just to reiterate the fact that my house has had multiple discussions with Riner regarding our security deposit and have been told time and time again that we will be getting nothing of the money we felt was unjustly spent back. The fact that Mr. Riner continues to respond to people's reviews on his business solely to undermine them and save his reputation is the perfect capture of his character as the business' owner.

I think it is saying something that literally every person we have told about this conflict has been shocked by the sheer ridiculousness of the charges and the fact that we had to live like we did for a year in general. We are writing these reviews out of our honest experiences in hopes of stopping anyone from using his services in the future and hope that they aid other students in selecting their property management companies in Harrisonburg.

This is by far, hands down, the worst rental company in Harrisonburg, and probably the entire state of Virginia. Let me begin: First, when we went to the rental office to get our keys to move in, we were told we couldn't have the keys because 1 of our roommates hadn't paid their rent (even though the 2 roommates picking up the keys had).

When asked which roommate hadn't paid, we were handed a print out of the account and told to "figure it out ourselves". This should have been the first indication that dealing with this company would be a nightmare. Next, we were sent a 5 day eviction notice after one of our roommates paid their rent online. Apparently, their online rent payment system takes a while to post, and so we were faulted for THEIR PAYMENT SYSTEM. Next, the light in our parking lot burned out.

This was a light that required special lightbulbs and ladders to fix (not something a tenant could fix on their own). I was staying over Christmas break, by myself in a huge house in a sketchy neighborhood. The burned out parking lot lightbulb was a serious safety concern. I called 3 times in a span of 2 weeks. Only when I threatened legal action from my parents (who paid my rent) did they finally send someone out to fix it.

As if their horrendous customer service and receptionists weren't bad enough, we received $492 out of a $3010 security deposit. There is no way Riner gives enough of a shit about their properties to spend $2518 to clean it up for the next tenants. Lastly, the tiny amount of our security deposit that we received back was sent to 1 roommate, instead of disbursed evenly amongst the 7 separate people who paid the security deposit SEPARATELY. Riner Rentals TRULY have the rudest, most inconsiderate staff in Harrisonburg.

I have had interactions with multiple other property management companies in Harrisonburg and even the worst of those is exponentially better than Riner Rentals. If you want to be treated like the scum of the earth, get swindled by slum lords like Paul Riner, taken advantage of as a college student, receive none of your security deposit back, and live in a shit hole that Riner Rentals refuses to fix in a timely fashion (if at all), then I highly suggest renting from Riner Rentals.

I lived in a older house downtown for 2 years, and dealing with Riner was nothing but hell. We recently got our security deposit back, and the charges are ridiculous and one staff member has given several different answers for just one charge. We were charged over $1700 for painting, and one of the rooms wasn't even painted. Several of us have tried calling the painting company (Riner was kind enough to provide us with the invoice) during various days of the week at different times, and none of our messages have been returned over the last several weeks, leading us to believe that this could be a shell company.

The house was in disrepair when we moved in, and I wish we had lived in a standard. I suggest Riner adopts better accounting practices and takes pictures of a home and does a "final walk through" so that they can defend every charge.

Rented a property from them back when I was in college. The property was in a great location off of Route 11 and near the train tracks. It was a 3 bedroom, 2 bathroom home with 2 kitchens, gas heating, and $345 a person for rent. The place held up for the 12 months I lived there, but I found they took too long for repairs to be made and also took a long time to get my security deposit back, which I did not receive all of.

Overall I felt some of the staff was hit or miss, but if you paid your rent on time there were never problems, but you have to know it's mostly student housing so they know what to expect. For a one year rental, it was just okay, and that's okay for what I got out of renting with them.

The business has not refunded my security deposit after vacating tenancy at the end of my lease. They are claiming cleaning and damage charges which are false. There was no damage done to the unit and it was thoroughly cleaned before I moved out. Moreover, upon the beginning of my lease, the apartment had been left dirty and damaged by the previous tenant to the point that I was unable to move in until two weeks after my lease began.

At that time, after several calls and complaints, the carpet was cleaned but no other cleaning, painting, or repairs were done. I do not understand how this business can levy damage charges against me when no inspection or repair work was done between the tenancy of the previous occupant and myself. This is a common complaint with this business, as local reputation and online reviews (the ones they haven't gotten taken down) will confirm. They prey on their captive customer base of naive university students.