Business Details
50+ Years
experience
Emergency
services
Trusted Property Management Services in Waco, TX
Founded in 1969 by F. Rhea Cromwell Management Company Management Company, Jr., our company has established itself as a leader in property management across Waco, Texas. We specialize in residential, multi-family, commercial, and retail properties, offering comprehensive services including leasing, maintenance, accounting, and HOA management. Our fee structure aligns with asset income to ensure shared success with clients. With decades of local market expertise, we utilize strategic marketing to maximize occupancy rates and tenant satisfaction. Our dedicated team handles everything from tenant screenings to emergency maintenance, supported by an intuitive online portal for resident convenience.Recognized for exceptional service, we maintain transparency through detailed financial reporting and proactive communication. Our asset management strategies focus on risk mitigation and value enhancement, while our project management services optimize property improvements. Backed by testimonials praising our responsiveness and professionalism, we continue to prioritize client partnerships and investment growth. Headquartered at 1725 Columbus Ave, we serve Waco and surrounding areas with a commitment to innovation and integrity.
Services
Property Management
Leasing Services
Maintenance
Accounting
HOA Management
Tenant Care
Asset Management
Strategic Marketing
Project Management
Due Diligence
Details
- Year established: 1969
Highlights and features
- Family-owned since 1969 with deep local market knowledge
- Comprehensive services from leasing to HOA management
- Dedicated maintenance team with 24/7 emergency response
- Transparent accounting with detailed monthly statements
- Award-winning client communication and online portal access
What people say
Excellent service
Prompt responses
Friendly staff
No complaints
Phenomenal maintenance
Services
Property Management
Our comprehensive property management covers residential, commercial, and multi-family assets. We handle day-to-day operations, financial reporting, and regulatory compliance while implementing customized strategies to maximize returns. With over 50 years of local expertise, we ensure properties maintain optimal condition and market value through proactive maintenance and tenant relations.
Leasing Services
We streamline tenant acquisition through professional marketing, thorough applicant screening, and lease administration. Our process includes property showings, background checks, and lease agreement preparation. By maintaining rigorous tenant qualification standards, we help owners secure reliable occupants while protecting their investment interests through legally sound documentation.
Maintenance
Our maintenance team provides both scheduled upkeep and emergency repairs. We prioritize preventive maintenance to extend asset lifespan while offering rapid response for urgent issues. With certified technicians and quality workmanship, we ensure properties remain safe, functional, and visually appealing to maintain tenant satisfaction and property value.
Accounting
We deliver transparent financial management including rent collection, expense tracking, and detailed monthly statements. Our services encompass budget preparation, tax documentation, and customized financial reporting. By maintaining accurate records and timely payments, we help owners monitor investment performance and make informed financial decisions.
HOA Management
Our HOA management includes financial administration, rule enforcement, and maintenance coordination. We handle budget planning, dues collection, and vendor management while facilitating board communications. By ensuring regulatory compliance and prompt issue resolution, we help maintain community standards and property values across managed associations.
People
Leighton Cromwell
Owner/Realtor
Third-generation property manager with over 25 years of Waco real estate experience. Specializes in strategic asset optimization and client relationship management while maintaining family commitment to integrity and service excellence.
Aaron Anderson
Property Manager/Realtor
Licensed real estate professional managing property portfolios with emphasis on tenant satisfaction and operational efficiency. Brings 15 years of local market expertise to client service and leasing operations.
Christin Castillo
Property Manager
Experienced property manager overseeing day-to-day operations with focus on financial accountability and regulatory compliance. Implements best practices for property maintenance and tenant communication across managed assets.
Amber Spriggs
Property Manager/Leasing Agent
Leasing specialist with decade-long tenure, handling tenant relations and property marketing. Known for exceptional customer service and achieving high occupancy rates through targeted outreach strategies.
Brooke Dodd
Property Manager/Leasing Agent
Licensed agent managing leasing operations and tenant inquiries. Combines market knowledge with responsive service to facilitate smooth rental processes and maintain positive landlord-tenant relationships.
Questions
What property management services do you offer?
We provide leasing, maintenance, accounting, HOA management, asset optimization, and strategic marketing services for residential and commercial properties in Waco.
Do you manage properties outside Waco?
While headquartered in Waco, we serve surrounding Central Texas areas with the same dedicated service standards.
What tenant screening process do you use?
We perform rigorous background checks, credit evaluations, and eviction history reviews to ensure qualified tenants.
Can I access my account online?
Yes, our resident portal allows 24/7 access to payment history, maintenance requests, and lease documents.
How do you handle HOA operations?
We manage financials, maintenance coordination, and administrative tasks while ensuring compliance with community regulations.
Reviews (5)
Donna Theriault
Jun 01, 2022
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Leighton I wanted to say thank you for working with us on getting the trees trimmed that were hanging over our home from one of you properties, we really appreciate it and how you handled this situation, very professional and in a timely manner, thank you
Tony Garcia
Apr 19, 2022
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The Cromwell Management Co. is the best in the business. They have the very best staff in the office and out in the field of Maintenance. I've had the pleasure of leasing a couple of properties from them and they are so easy to work with. They care about their tenants and about making a difference in the community! Thank you Cromwell!
Kristen K.
Apr 06, 2022
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Horrible company to rent from. Recently got belittled on the phone by management bc I called about our broken dishwasher. Mind you in 3 years we have rarely called to have anything fixed because they either don't respond or are so slow to respond that you might as well do it yourself. She told me that dishwashers don't just break and last 20 years so it must be something we did to it. Horrible cheap cabinetry in kitchen that falls apart at hinges and we have repaired ourselves multiple times.
When I tell her that those have been falling apart and we have repaired them Ourselves multiple times she basically tells me that "not everyone takes care of the property" and that she doesn't have that problem with her cabinets. This is how they treat you after paying them on time for over 3 years!
When I tell her that those have been falling apart and we have repaired them Ourselves multiple times she basically tells me that "not everyone takes care of the property" and that she doesn't have that problem with her cabinets. This is how they treat you after paying them on time for over 3 years!
Grant Swingler
Apr 05, 2022
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I have rented through a few different property management companies in the Waco area, and Cromwell is easily the best experience I've had. Christin and the team were always a pleasure and worked with us through the few issues that came up throughout our lease
Daniel Mcneil
Feb 08, 2022
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I left the property in excellent condition It was professionally cleaned they charged me $675 to "touch up " paint and $125 to remove a small chair from the front porch! Do not lease from these people!