Business Details
48 Years
experience
Houston Property Management Experts
Residential Leasing & Management Co. Co. has been delivering exceptional property management services for over 45 years. Our commitment to client communication and quality service has established us as a trusted leader in Houston's real estate market. We specialize in managing single and multi-family properties, ensuring each is maintained to the highest standards while maximizing rental income for owners. Our comprehensive services include tenant screening, financial reporting, maintenance coordination, and strategic leasing. With a focus on transparency and personalized service, we treat every property as if it were our own, fostering long-term relationships with both property owners and tenants. Our team leverages decades of industry experience to provide tailored solutions that address the unique needs of each client. Backed by 240+ five-star reviews, we guarantee satisfaction through our 30-day cancellation policy and leasing guarantee. By combining traditional expertise with modern technology, we streamline property management to save clients time and reduce stress. Our dedication to continuous improvement ensures we stay ahead of industry trends while maintaining a client-first approach. Whether managing investment portfolios or individual properties, we prioritize clear communication, proactive maintenance, and financial accountability to deliver consistent results.
Services
Property Management
Tenant Screening
Financial Reporting
Maintenance Coordination
Leasing Guarantees
Details
- Year established: 1978
Highlights and features
- We have over 45 years of experience in Houston property management.
- Every call during business hours is answered by a live person.
- Comprehensive tenant screening includes credit, income, and background checks.
- Access tax-ready financial reports and maintenance logs online 24/7.
- Our leasing guarantee ensures free tenant replacement if rent isn't paid for 9 months.
What people say
Exceptional communication
Reliable tenant placement
Proactive maintenance
Transparent accounting
Stress-free ownership
Services
Property Management
We manage all aspects of property operations, from maintenance coordination to tenant relations. Our services ensure properties remain in excellent condition while maximizing owner returns. With proactive oversight and regular inspections, we protect your investment and maintain tenant satisfaction through responsive service.
Tenant Screening
Our rigorous screening process evaluates credit history, income verification, criminal background checks, and rental references. This thorough approach secures reliable tenants who maintain properties responsibly. We minimize vacancy risks by selecting qualified occupants who meet strict financial and behavioral criteria.
Financial Reporting
Access detailed profit/loss statements, tax documentation, and maintenance expense records through secure online portals. Our transparent reporting system tracks all income and expenditures, providing real-time financial visibility for property owners with customizable monthly summaries and year-end tax packages.
Maintenance Coordination
We handle emergency and routine maintenance requests promptly through vetted service providers. Our proactive approach includes regular property inspections to identify potential issues before they become costly problems, ensuring properties remain in optimal condition year-round.
Leasing Guarantees
Our leasing guarantee ensures property owners receive at least nine months of rent from placed tenants. If this minimum isn't met, we provide free replacement tenant services. This commitment reflects our confidence in selecting reliable, long-term occupants for your property.
People
Matt Griffin
President
Leading with over 20 years of real estate management experience, Matt oversees strategic operations and client relations. He ensures the company maintains its 45-year legacy of excellence through continuous process improvement and technology integration.
Brad Musick
Vice President
With 15+ years in property management, Brad focuses on operational efficiency and team development. He implements systems that streamline maintenance processes and improve tenant satisfaction scores across the company's managed portfolio.
Linda Lemieux
Accounting Manager
Linda manages financial operations with 12 years of specialized experience in real estate accounting. She ensures accurate, timely reporting while maintaining compliance with all financial regulations and tax requirements for property owners.
Hayley Millsaps
Maintenance Manager
Hayley coordinates all property maintenance activities, leveraging her 10 years of facility management experience. She maintains a network of trusted contractors to ensure prompt, quality service delivery across all managed properties.
Vickie Evans
Leasing Coordinator
Vickie handles tenant placement with eight years of leasing expertise. She manages the screening process and coordinates move-ins, ensuring seamless transitions while maintaining high occupancy rates for property owners.
Questions
What services do you offer for property owners?
We provide full-service management including tenant screening, rent collection, maintenance coordination, financial reporting, and leasing guarantees. Our services cover single-family homes through multi-unit properties in Houston and surrounding areas.
How do you handle property maintenance emergencies?
Our maintenance team responds promptly to emergencies through pre-vetted service providers. We prioritize urgent repairs while keeping owners informed throughout the resolution process.
What's included in your tenant screening process?
We conduct credit checks, income verification, criminal background checks, and rental history reviews. This comprehensive approach ensures qualified tenants who meet our strict financial and behavioral criteria.
How can I access my property financial information?
Owners access secure online portals for real-time financial data, including profit/loss statements, tax documents, and maintenance expense records with customizable monthly reporting options.
Do you offer any guarantees with your services?
Yes, we offer a 30-day cancellation guarantee and leasing guarantee ensuring at least nine months of rent from placed tenants, with free replacement services if this minimum isn't met.
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Reviews (20)
Tracy Dziekonski
May 21, 2022
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We just moved into our new home - the whole process has been very smooth. The Staff are quick to respond and very eager to assist. They truly make us feel like this is our home and not just a tenant. Vickie and Hayley are super responsive and wonderful to work with. I would suggest anyone looking for a home to lease, to rest assured this company is really top notch!
Belle Southernstyle
Jan 24, 2022
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Perhaps the staff was overwhelmed or having a bad day, in my personal experience, they are neither professional nor compassionate by phone. Figured I would try email for correspondence but it took 4 days to get a response about a major plumbing issue at a rental property. Online portal is not user friendly and doesn't help to speed up response time for issues.
Janice Ezegbunam
Jun 14, 2021
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This management company is stellar. I am a new landlord and Residential Leasing & Management Corp. has made my entire experience so seamless. Hayley is amazing. She is always available for any questions that I may have. She is professional, knowledgeable and just all around great to work with. I would definitely recommend Residential Leasing & Management Corp.
Marlene Chaney
Mar 14, 2021
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I have had another Property Management Co. previous to RLMC and NO other can compare to RLMC's PROFESSIONALISM. I receive an immediate response with any question or comment I send. They are on top of all items or problems that need to be dealt with. The employees are extremely pleasant to work with and my tenants are very happy and renew each year. I feel because of the quality of their work that value of their costs are reasonable. There is no reason I feel anyone should consider any other Company to manage any property an investor may own!
Necie Green
Mar 08, 2021
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From the moment we first contacted RLM based on a recommendation from a friend who was a customer for several years, we have received the highest level of service. Hayley is most outstanding when it comes to responding and following up. She is always courteous and never makes me feel like I'm being a bother. I haven't had much interaction with other members of the RLM team but whenever I call, they are helpful and if they aren't able to answer my inquiry, they quickly put me in touch with someone who can. Everyone is knowledgeable and has made our first experience as landlords remarkably pleasant. We are so grateful!
Robert Rupley
Jan 12, 2021
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As a Realtor that has leased literally over 600+ homes over the years, I am very aware of and have worked with probably 50 + different Management Companies in the Greater Houston. And I can say that I highly recommend Residential Leasing & Management as both a very responsible company if you are a Landlord and also an easy & responsible company to deal with if you are a Tenant. This I cannot say about 30-40% of the management companies. Particularly are the National Companies based out of the State. RR
Robert Wilkins
Dec 07, 2020
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I have been working with residential leasing now for a number of years as they manage my rental properties. I have really had good experience with them. Their staff is very responsive and works very efficiently to resolve all of my rental issues. I continue to work with them in a very effective manner and will continue to do so I assume for a number of years more until I'm not in the rental property business anymore.
I find they are very responsive when it comes to maintaining the properties in a very efficient manner and renting the properties quickly and efficiently. I have no problem in recommending residential to others who might be in the rental property business.
I find they are very responsive when it comes to maintaining the properties in a very efficient manner and renting the properties quickly and efficiently. I have no problem in recommending residential to others who might be in the rental property business.
Jaime Ronderos
Nov 22, 2020
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RLM handles my Rental Property Management in an excellent way. They got to know me and my preferences, they are always readily available for my questions. They are professional, polite and personable! My tenants are happy, and I am happy. They are the best Property Manager I have worked with.
Alex Anthony
Nov 03, 2020
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Since, I have known Residential Leasing & Management, I believe they are one of the most professional groups I have worked with. I have assisted many tenants with leasing homes that the company manages and have always found the experience exceptional. The owners and the entire staff are always available to answer questions and to make sure that all applications and any issues are processed quickly and to the tenant's satisfaction. Brad, Vickie, and Hayley, really go the extra mile to make sure that the homes are well maintained and clean for the enjoyment of tenants and for peace of mind to the owners. I would recommend working with RL&M for all your leasing and property management needs.
Joan Esda
Oct 28, 2020
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It is a great pleasure to have the opportunity of being a member of the Residential Leasing & Management Team of experts who are handeling my rental affairs. They all treat me with their professional courtesy and care, as though I am a member of their family. I no longer have the burden of stress and anxiety which I carried for over EIGHT years, due to previous management and my tennant. I wish I had known of my new family team (at RLM) years ago before now. RLM makes sure my rent is on time and my property is being taken care of in every aspect. They also take care of the safety and needs of my tennants, treating them with the proper respect due. It is a pleasure to be in their care. Sincerely
Kisha C.
Sep 18, 2018
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The lady that manages maintenance is the best at handling all my maintenance request. I Rent one of the homes they manage here in Houston. My house was in good condition and I was happy to renew this year. Every time I call I get a pleasant person who answers my questions quickly. FYI I can pay my rent online, place requests and ask general questions. Really nice as I work the same hours they are open. I have and will continue to refer people in need of houses and management firms.
Jean L.
Sep 04, 2017
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I have used RLM to manage my rental property since 2006, I am a long distance landlord so I rely on RLM to take care of everything like marketing and leasing the property, screening and securing the right tenant, conducting move-in and move out inspections, getting bids and performing needed repairs to keep the home in good conditions, the list goes on.... The team of staff at RLM are professional, responsive and courteous, they provide full service at reasonable price. Matt Griffin, The president of RLM gone out to my property shortly after hurricane Harvey subsided, he conducted an inspection and gave me detail account of the property condition.
His report came in time to put our worries at ease. We are grateful that our rental home is under the care of RLM, we highly recommend their services to other landlords in need of a good management company that puts their client's best interest at heart.
His report came in time to put our worries at ease. We are grateful that our rental home is under the care of RLM, we highly recommend their services to other landlords in need of a good management company that puts their client's best interest at heart.
Robert Martin
Jun 17, 2015
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The best! Excellent customer service! Answer ALL of my questions. Provides unparalleled peace of mind! Professional, courteous, friendly, knowledgeable. I LOVE YALL!
Robert Martin
Jun 17, 2015
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Excellent customer service! Answer ALL of my questions. Provides unparalleled peace of mind! Professional, courteous, friendly, knowledgeable. I LOVE YALL!
Jeff Cameron
Oct 29, 2013
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31 years experience, on point customer service, friendly staff and experts with property management. Had a family member use them and they were extremely pleased with RLM. They have a property in Cypress Tx that they manage for them and they wanted me to post a review for them. (They are not internet savvy. :)
Cosmo Brown
the people who work for residential leasing & management are what makes the organization so great. We've been with the company for 3 years and they been nothing but helpful. They found us great tenants who never caused problems and are such nice people they're still friends. They helped us through Hurricane Harvey and the flooding after and are still being extremely helpful as we rehabilitate our home, giving us idea's, help and a wonderful contractor, who is honest and does great work. Thank you Residential Leasing & Management Corp
Barry Dickinson
Great team of people working there. Always ready to help. Been renting out my house for 7 years. Quick to respond to problems and gets issues resolved quickly. Always a pleasure working with them. I am disabled and they have done all the work finding renters and maintaining the house. If you need a honest good Management company - you found it.
Shiv Sharma
I just want to thank you for your excellent customer service you have provided to me to lease my house through your company. Once again thank you very much for your excellent service and job you have done in leasing our house very quickly.
Ruth Pitchford
They were recommended to me by my realtor, who is a well respected business man and lives in our community. Upon his recommendation, I visited with RLM to possibly use their services to manage a home which I had recently purchased. I found RLM to be knowledgable concerning my needs for this service and they seemed to anticipate my questions. I feel their pricing is competitive in the market and I am completely happy with the services they have rendered. I would not hesitate to recommend RLM for property management.
Shari Joyce
I am a home owner in The Woodlands and have had a great experience with Residential Leasing. Very professional group and especially enjoyed the friendliness of Jisele. I recommend their services.