Business Details
50+ Years
experience
Expert Property Management Services in Austin, Texas
At Capstone Real Estate Services, our commitment is rooted in addressing the needs of residents, clients, partners, and communities within our managed properties. Established in 1969, we have grown to become one of the largest third-party property management firms in the U.S., operating across nearly 80 cities. Our approach prioritizes consistent service delivery while tailoring offerings to reflect the unique characteristics of each market. As a firm that does not own or sell real estate, we maintain an unwavering focus on property management, ensuring our clients investments are maximized without conflicts of interest. Our team of seasoned professionals brings extensive expertise in conventional, affordable, senior, and student housing, along with value-add and new construction projects.We emphasize hands-on management, technological innovation, and personalized service to meet client objectives. Our proprietary systems streamline operations, from vendor management to financial reporting, enhancing efficiency and transparency. Leadership development and employee engagement are central to our culture, ensuring exceptional service delivery. Client satisfaction is achieved through proactive communication, data-driven decision-making, and a dedication to fostering welcoming communities. Over five decades of experience underscore our position as a trusted partner in multifamily property management.
Services
Property Management
Pre-Acquisition Due Diligence
New Construction Services
Affordable Housing Programs
Resident Dashboard
Details
- Year established: 1969
Highlights and features
- We offer 50+ years of specialized property management experience.
- Our team includes certified professionals with expertise in multifamily housing.
- We provide personalized service without conflicts of interest.
- Proprietary systems streamline financial and operational efficiency.
- Committed to community building and resident satisfaction.
What people say
Proactive communication
Long-term client trust
Operational excellence
Community building
Reliable management
Services
Property Management
Capstone provides comprehensive property management for multifamily, senior, and student housing. Our services include lease administration, maintenance coordination, financial reporting, and compliance management. We prioritize client goals through hands-on oversight and technology-driven efficiency.
Pre-Acquisition Due Diligence
We conduct detailed market analysis, operating projections, and lease file reviews to assess potential investments. Our due diligence ensures informed decision-making for conventional and tax credit properties, aligning acquisitions with client objectives.
New Construction Services
From pre-construction planning to lease-up, we manage new developments with expertise in design consulting and marketing strategies. Our services ensure seamless transitions from construction to stabilized operations.
Affordable Housing Programs
We specialize in Section 42 tax credit, Section 8, and Bond 501(c)(3) programs. Our team ensures compliance with regulatory requirements while optimizing the performance of affordable housing assets.
Resident Dashboard
Our digital platform allows residents to pay rent, submit service requests, and manage accounts. This tool enhances convenience, improves retention, and streamlines communication between residents and management teams.
People
Grant Berkey
Chief Executive Officer
Grant Berkey leads Capstone with over 25 years in property management. A CPM and licensed broker, he prioritizes client relationships and operational excellence, ensuring alignment with client goals across national markets.
Michael Arredondo
Vice President of Finance
Michael Arredondo oversees finance and risk management with 25+ years of real estate financial leadership. His expertise includes corporate finance, risk mitigation, and team development, driving Capstones fiscal stability.
Melissa Fasci
Senior Vice President
Melissa Fasci directs operations with 20+ years in multifamily management. Her focus on value-add projects and team development has enhanced client returns and resident satisfaction across Houston and Dallas markets.
Cathy Sanchez
Regional Vice President
Cathy Sanchez manages 35+ properties with 30 years of experience. Her leadership in corporate infrastructure and team building ensures operational excellence, earning recognition in the multifamily industry.
Todd Berkey
Communications Coordinator
Todd Berkey designs Capstones communications, leveraging 20+ years in advertising to enhance brand messaging and support marketing initiatives across digital and print platforms.
Questions
What areas does Capstone serve?
Capstone operates in San Antonio, Austin, Houston, Dallas/Ft. Worth, Corpus Christi, San Marcos, and other markets nationwide.
What certifications do Capstone team members hold?
Our team includes Certified Property Managers (CPM), Certified Apartment Portfolio Supervisors (CAPS), and Six Sigma-certified professionals.
Does Capstone offer 24/7 emergency services?
Emergency services are available during standard business hours; after-hours protocols vary by property.
What property types does Capstone manage?
We specialize in conventional, affordable, senior, and student housing, along with value-add and new construction projects.
How does Capstone ensure financial transparency?
Our proprietary Client Dashboard provides real-time access to financial statements, budgets, and operational reports for client clarity.
Reviews (6)
Donna Page
Nov 20, 2021
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I moved into the Menchaca Commons as the 4th person into a brand new complex. Never had to worry about parking! Now that almost all 9 buildings are filling up I find it hard to find a parking space! I am disabled and only one disability parking is available at the other end of my building. All the other buildings have 2! If I leave after 3:00 in the afternoon I do not have a parking space to come back too.
So I have to park at the office if there is one available! We were supposed to get a clicker for the gate in April and have yet to get one. There is a bar next door and on the weekends they park in our complex so that makes it worse! There is not enough parking available! I have complained and it always "we are working on it!" The complex is a year old and it's going to get worse! It may not seem like a major problem to you but it is to me I LIVE HERE! I even asked if we could get a numbered space to insure we had at least one! "We will get back with you!' Terrible
So I have to park at the office if there is one available! We were supposed to get a clicker for the gate in April and have yet to get one. There is a bar next door and on the weekends they park in our complex so that makes it worse! There is not enough parking available! I have complained and it always "we are working on it!" The complex is a year old and it's going to get worse! It may not seem like a major problem to you but it is to me I LIVE HERE! I even asked if we could get a numbered space to insure we had at least one! "We will get back with you!' Terrible
Candice R.
May 21, 2021
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I had a poor experience with Capstone. I resided at their property Wells Junction located in Pflugerville. I had to deal with noise, trash, and price increases my entire year living at the property. The staff was rude and not helpful. When my lease ended July 1 2020 I did a walk through. The apartment staff Myrea stated the property manager Teresa Derricks would mail my deposit back, but a small fee would be deducted to clean the oven.
I was notified by Myrea that I would receive my deposit within 30 days. It is October 28 2020 and I have still not received my deposit. I contacted Wells Junction by phone and email in August and was notified that they would need to stop payment on the check because it may have been lost in the mail. I contacted Wells Junction again in September and was notified that the property switched management companies and that there was nothing that could be done. I have reached out to Capstone directly but I have not received a response.
I was notified by Myrea that I would receive my deposit within 30 days. It is October 28 2020 and I have still not received my deposit. I contacted Wells Junction by phone and email in August and was notified that they would need to stop payment on the check because it may have been lost in the mail. I contacted Wells Junction again in September and was notified that the property switched management companies and that there was nothing that could be done. I have reached out to Capstone directly but I have not received a response.
R. S.
Apr 22, 2021
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This management company did NOTHING for the senior citizen community they manage called Cambridge Villas who was left without power, food or water for FIVE DAYS. Local residents organized and shoveled the complex, brought water, food and clothing to the residents and got in touch with state rep Celia Isreal who got the power restored and the city who got the water back online. Capstone thanked the good Samaritans with trespassing citations. This company has the compassion and work ethic of Ted Cruz. (Also mildly amusing and borderline pathetic this companies most glowing reviews are from their employees.)
George Wilson
Jan 10, 2021
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My mother is at one of their retirement communities. She is a lifelong smoker. Before she moved in she filled out a questionnaire that asked if she smoked and she said yes. They let her move in anyway. Now they're threatening to evict her in the middle of a global pandemic for smoking. Can you imagine the worry she's experiencing. Update: they let her move out without penalty for breaking lease. Just owed the regular short notice fees. So that was decent of them.
Angela Bilbe
May 08, 2020
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For those who are in the San Antonio, TX area, please avoid Cascadia Apartments 8823 Dugas Rd, San Antonio TX 78251. This community is an entity of Capstone Real Estate Managements, and it is a terrible community. I am writing this review so that future tenants may avoid what I have regrettably encountered. The management is hostile, aggressive, and incompetent. The Management staff does not value their residents, and they fail to comprehend that they ultimately serve the residents.
I don't use the word serve in the context of "to be obedient to" but rather, "to be of service to and to assist". I highly encourage those who are debating this community to look elsewhere. Why would you give your money to a company who treats their residents like second class citizens? San Antonio is one of the largest growing cities in the nation, and there's a competitive apartment market. There's no need to settle for this. I implore you to look elsewhere.anywhere. As you are well aware, a lease is a binding contract and 14 months is a long time to have to suffer in a problematic environment.
I don't use the word serve in the context of "to be obedient to" but rather, "to be of service to and to assist". I highly encourage those who are debating this community to look elsewhere. Why would you give your money to a company who treats their residents like second class citizens? San Antonio is one of the largest growing cities in the nation, and there's a competitive apartment market. There's no need to settle for this. I implore you to look elsewhere.anywhere. As you are well aware, a lease is a binding contract and 14 months is a long time to have to suffer in a problematic environment.
Princess Ohiagu
Nov 19, 2019
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If I could give these people a zero I would. Never in my life I had to deal with money issues with an apartment complex. These people are far from customer service. Per their legal agreement which stated you'll receive a refundable deposit if you dedcided to remove your name from the waiting list. First of all, these people who write and receive checks daily. The leasing agent put multiple names on a check for me to cash!
Which was unacceptable! I've reached out to multiple people with no response. The only way to resolve this is with a lawsuit. You may have gotten away with it with other people but not with me. See you all in court.
Which was unacceptable! I've reached out to multiple people with no response. The only way to resolve this is with a lawsuit. You may have gotten away with it with other people but not with me. See you all in court.
