Business Details
20 Years
experience
Trusted HOA Management Services in the Carolinas
Established in 2006, we recognized a critical gap in effective HOA management solutions after experiencing the frustrations firsthand while serving on community boards. This insight led us to create a service uniquely designed to meet the evolving needs of community associations. Our approach combines deep industry expertise with a commitment to transparency and personalized solutions, addressing the specific challenges faced by HOA boards of all sizes. With over 15 years of operational experience in community association management, we've developed a comprehensive toolset and a robust response system that sets industry standards. Our team of credentialed professionals delivers innovative management services while maintaining accountability through the AICPA SOC Seal, the first awarded in the Southeast.We empower boards through customized education programs and technology-driven solutions like our proprietary eManageSuite platform. By maintaining close familiarity with regulatory requirements, we ensure compliance while preserving community relationships. Our 97% customer retention rate reflects our dedication to service excellence through four core principles: Courteous treatment, Accountability, Responsive support within four business hours, and Efficient problem-solving. Through this proven framework, we help communities achieve long-term value while reducing board members' administrative burdens.
Services
Traditional HOA Management
Self-Managed HOA Solutions
eManageSuite Software
Accounting Solutions
Competitive Analysis
HOA Health Check
Online Voting Services
HOA Credit Reporting
Living Reserve Study
Board Training Programs
Details
- Year established: 2006
Highlights and features
- We were founded by former HOA board members with firsthand experience in community management challenges
- Our proprietary eManageSuite platform offers innovative self-management solutions
- We maintain an industry-leading 97% customer retention rate
- We respond to client inquiries within four business hours
- Our CARE framework ensures courteous, accountable, responsive service
Associations and certifications
- AICPA SOC Seal
What people say
Best, smartest decision
Highest standards
Honest answers
Fast response times
Proven experience
Services
Traditional HOA Management
Our comprehensive management solution handles all daily operations for community associations. This includes financial reporting, maintenance coordination, and regulatory compliance support. Boards gain access to experienced professionals and technology tools that streamline governance while maintaining community standards and enhancing property values.
Self-Managed HOA Solutions
eManageSuite provides boards with control over community management through our proprietary software platform. Features include online payment processing, document management, and communication tools. This solution preserves board autonomy while offering expert guidance and support resources to reduce administrative burdens.
HOA Accounting Services
We handle complete financial management for associations including monthly reporting, budget preparation, and tax return processing. Our transparent accounting practices ensure compliance with financial regulations while providing boards clear visibility into association finances through regular detailed statements.
Living Reserve Study
This service creates long-term funding plans for major community repairs and replacements. Our comprehensive analyses consider building conditions, usage patterns, and cost projections to develop sustainable reserve funds that maintain community infrastructure without unexpected financial burdens.
Board Training Programs
We provide specialized educational resources for board members covering governance, financial management, and regulatory compliance. These programs include workshops, online materials, and personalized guidance to enhance board effectiveness and ensure proper community stewardship.
Questions
What types of communities do you manage?
We serve HOAs, POAs, condominium associations, townhome associations, and business associations of all sizes across North and South Carolina.
How do you handle financial reporting for associations?
Our accounting services include monthly financial statements, budget preparation, tax filings, and online payment processing through our secure eManageSuite platform.
Can we switch from another management company?
Yes, we facilitate smooth transitions from existing providers with minimal disruption to your community operations and documentation.
Do you offer self-management tools for HOAs?
Our eManageSuite software provides comprehensive self-management capabilities including online voting, document management, and communication tools.
How do you support board members?
We offer training programs, compliance guidance, and 24/7 support resources to help boards effectively manage their communities.
Videos
Reviews (5)
Nicole Lira
Apr 16, 2022
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If I could leave no stars I would. I am a homeowner and one of my vehicles was parked in front of my driveway because there are NEVER ANY PARKING SPACES!. It was towed because it was "on the side of the road". IT WAS NOT IT WAS LITTERALLY IN FRONT OF MY DRIVE WAY. I contacted the association and they said they could not do anything. I had to pay $275 to get my car out of the repo company because it was parked in front of my own house. DO NOT MOVE HERE. THIS ASSOCIATION IS RIDICULOUS, INCOMPETENT, AND PURPOSELESS.
Hayden Rose
Mar 13, 2022
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Based on my experience at Presque Isle Villas in Chapel Hill, I do not recommend Community Association Management. Even though I never violated my HOA's rules, CAM repeatedly sent me threatening letters. The portal section of my HOA's website, which CAM maintains, has been inaccessible since last year. I brought the website issues to CAM's attention months ago, but I still cannot access my account online. CAM waited roughly nine months, until I was out of town, to arrange deck repairs that had already been requested by the HOA's board.
I don't know if the problem is with my community's manager or with CAM as a whole, but I doubt I would have had any problems if my HOA used a different management company. For the amount of dues I pay, I expected better.
I don't know if the problem is with my community's manager or with CAM as a whole, but I doubt I would have had any problems if my HOA used a different management company. For the amount of dues I pay, I expected better.
George Biggs
Feb 16, 2022
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Our small (48 individual lots) HOA had been with two other management companies before Community Association Management, Limited. They were both very non-responsive to our needs. They had our accounts very messed up and basically refused to correct them. CAM had everything corrected within two months. They have been very easy to work with and very responsive.
Linda Campbell
Sep 18, 2021
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Critical: Responsiveness This is a community in Asheville managed by CAM, LLC. Woodland Trails. This mattress has been laying by the compactor for weeks! I'm a homeowner outside of the condos and this is my daily view. Disgusting and unsanitary, Edit.9/22/2021 and the mess is still there.
Matt Ferguson
Jul 30, 2021
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A fine example of our burgeoning slumlord economy. Here at Peppertree Townhomes in Durham, NC, the exterior lights have been out for months (maybe more than a year) and despite our landlord submitting numerous tickets to have this problem resolved, Community Management has been completely inactive. They create tickets and claim the issue will be looked into, but the tickets seemingly go into a black hole and issues are never addressed.
The parking lot is in dire need of resurfacing, the *closed* swimming pool has a layer of algae growing on it and serves as a great mosquito breeding center, while the exterior of the townhomes themselves rots. Does Community Management care? Edit: since I seemingly can't respond directly to the company who responded to my review, I'll simply edit my original review: when Community Association Management claims that exterior lighting (NOT PORCH LIGHTING) is not health or safety related, are they being purposefully obtuse, or just lying through their teeth? Courtyard lighting is NOT THE RESPONSIBILITY OF EACH TOWNHOME OWNER. My question is, what exactly does CAM do? Describe your actual duties, and how you add value to this equation, please.
The parking lot is in dire need of resurfacing, the *closed* swimming pool has a layer of algae growing on it and serves as a great mosquito breeding center, while the exterior of the townhomes themselves rots. Does Community Management care? Edit: since I seemingly can't respond directly to the company who responded to my review, I'll simply edit my original review: when Community Association Management claims that exterior lighting (NOT PORCH LIGHTING) is not health or safety related, are they being purposefully obtuse, or just lying through their teeth? Courtyard lighting is NOT THE RESPONSIBILITY OF EACH TOWNHOME OWNER. My question is, what exactly does CAM do? Describe your actual duties, and how you add value to this equation, please.
