Business Details
Emergency
services
Your Trusted Property Management Partner in Minnesota
New Concepts Management has been a trusted leader in property management for nearly three decades, serving homeowners associations, commercial properties, and rental property owners across Minnesota. Our commitment to client-centric solutions has resulted in a 99% client retention rate, achieved through proactive problem-solving and a focus on preventing issues before they arise. We prioritize accessibility, responsiveness, and flexibility, working closely with clients to develop customized strategies that align with their unique needs and budgets. Our full-service approach encompasses maintenance, accounting, marketing, and emergency response, supported by a team of experienced professionals dedicated to protecting property investments.We offer free educational resources, including webinars and a weekly radio show, to empower clients with industry knowledge. With expertise in FHA/VA recertification, reserve studies, and insurance restoration, we provide comprehensive support for HOAs, commercial real estate, and rental properties. Our 24/7 emergency services ensure clients receive timely assistance when needed most. By combining local market knowledge with tailored solutions, we aim to create communities where residents take pride in their homes while maximizing property value for owners. Our proven track record demonstrates that effective property management extends beyond routine tasks to strategic, long-term investment protection.
Services
Association Management
Commercial Property Management
Rental Property Management
Maintenance and Construction
Preferred Vendor Services
Highlights and features
- We offer nearly 30 years of Minnesota property management expertise
- Our 99% client retention rate demonstrates exceptional service consistency
- We provide 24/7 emergency response for urgent property needs
- Our customized management plans adapt to unique property requirements
- Free educational resources help clients make informed decisions
Services
Association Management
Our homeowners association management handles all aspects of community governance, from budget planning and financial reporting to covenant enforcement and property inspections. We provide board meeting support, reserve planning, and insurance consulting while maintaining open communication with residents. Our team manages emergency repairs, coordinates capital improvements, and ensures compliance with FHA/VA regulations for 220+ Minnesota associations.
Commercial Property Management
We offer comprehensive commercial property management for office buildings, warehouses, and industrial facilities. Our services include lease management, tenant relations, financial reporting, and preventive maintenance. Our team implements cost-control strategies while maintaining tenant satisfaction through responsive service and strategic capital improvements for property owners across Minnesota.
Rental Property Management
Our rental property management covers single-family homes and apartment complexes with lease compliance, tenant screening, and property maintenance. We handle rent collection, property inspections, and insurance optimization while providing financial reporting and tax assistance. Our 24/7 emergency response ensures tenant satisfaction and property protection throughout the Twin Cities area.
Maintenance and Construction
We provide scheduled maintenance and emergency repair services for all managed properties. Our Start To Finish contracting division handles insurance restoration, project management, and capital improvements with 24/7 availability. From routine upkeep to major renovations, our team ensures properties maintain their value through timely, quality workmanship.
Preferred Vendor Services
Our curated network of preferred vendors delivers competitive pricing and quality service for specialized property needs. We coordinate contractor bids, supervise third-party work, and ensure service quality across all vendor relationships. This network supports cost-effective solutions while maintaining high service standards for all managed properties.
Questions
What types of properties do you manage?
We manage homeowners associations, commercial properties, and rental units across Minnesota including single-family homes, apartment complexes, office buildings, and industrial facilities.
Do you offer emergency maintenance services?
Yes, we provide 24/7 emergency response for urgent property issues with dedicated after-hours support available at 952-259-1230.
How do you customize management plans?
Our team works directly with property owners to develop tailored solutions addressing specific needs, budget constraints, and long-term investment goals through personalized service plans.
What areas do you serve?
We primarily serve Minnesota with specialized expertise in Twin Cities property management for both residential and commercial properties.
What educational resources do you provide?
We offer free webinars, a weekly radio show, and property management guides to help clients understand industry best practices and make informed decisions.
Reviews (7)
Lora Aldrich
Mar 07, 2022
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Constant turn over for property mgr, president and board members never get return text or emails tried to schedule meetings and no response! Very unprofessional! We are looking into new mgt!
Dave Salwasser
Feb 26, 2022
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Jesse Boyer was instrumental in help me get a reverse mortgage approval and I can't give him enough accolades on his help and professionalism. Jesse is a great asset for New Concepts
Blerina Karemani
Jan 27, 2022
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Nancie Thom is simply amazing! She is very responsive and very informative. She will answer any question and provide you with all the information you need! So I just wanted to take the time to say, THANK YOU you so much Nancie for all that you do and for being you! It's very refreshing and greatly appreciated!
B. B.
Dec 05, 2021
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The worst management company I have had to deal with in my life. The willfully charge for services they don't provide and then blame the contractors. However, money is paid to them, not the contractor directly, to handle such activity. They will fall short time and time again with no change for the better. We are now almost through December and haven't had our snow cleared once even though this is captured in my monhtly expense.
They simply state that they are working with the removal company to make improvements and yet nothing has been done, simply unaccaptable. It's nothing short of theft to be charged for a service that isn't provided.
They simply state that they are working with the removal company to make improvements and yet nothing has been done, simply unaccaptable. It's nothing short of theft to be charged for a service that isn't provided.
John Nicholson
Sep 28, 2021
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Recently moved from a property managed by new concepts. Their online portal for processing payments has been terrible for a long time and it is virtually impossible to get in touch with a real human being. For a number of months my bill said "auto pay do not pay" but it was not actually on auto pay and I got stuck with a ton of "collections fees". Then their phone system shows you right out the door when you try to call.
Now that we've moved my account magically IS on auto pay and I tried to cancel it online (since I know I can't call) and their portal was down. Last, judging by my wife's interactions with them, I'm sure they'll find a way to turn this around on me instead of admitting responsibility and refunding my money. Let that tell you everything you need to know.
Now that we've moved my account magically IS on auto pay and I tried to cancel it online (since I know I can't call) and their portal was down. Last, judging by my wife's interactions with them, I'm sure they'll find a way to turn this around on me instead of admitting responsibility and refunding my money. Let that tell you everything you need to know.
Jeff Schwartz
Jun 08, 2021
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I have made maintenance requests for the past 3 years to have things done that went unheeded. They had Truseal in Inver Grove Heights replace the stairs at our townhouse (they are the property managers) over a month ago because they were crumbling. The concrete residue on our driveway has remained for over a month. Despite repeated emails, the response I received today was "The Association has decided to not pay to have your driveway cleaned.
It will go away on it's own eventually." As you can see, it has not gone away. We are listing our house for sale and the residue is obviously an eyesore and not conducive to pictures for our listing. I have numerous other stories to tell. Sorry about my name on here! That is the name I have listed on Google and it would not allow me to change it :-)
It will go away on it's own eventually." As you can see, it has not gone away. We are listing our house for sale and the residue is obviously an eyesore and not conducive to pictures for our listing. I have numerous other stories to tell. Sorry about my name on here! That is the name I have listed on Google and it would not allow me to change it :-)
Anand Thadani
Apr 21, 2021
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New Concepts has managed my property for 15+ years. The team has always been prompt with addressing any tenant issues, been able to keep occupancy high, and provided great recommendations to maximize rental income. Ashley Twining, my current property manager, continues the long line of great managers at New Concepts!
