Business Details
48 Years
experience
Trusted Property Management Services in San Antonio
Hendricks Property Management has been a trusted leader in San Antonio property management since 1978. As a second-generation family business, we specialize in managing single-family homes, townhomes, duplexes, and small multi-unit complexes. Our mission is to maximize financial returns for property owners through strategic marketing, thorough tenant screening, and proactive maintenance. With decades of experience, we provide personalized attention to each property, ensuring long-term relationships built on performance, integrity, and trust. Our services include 24/7 owner portals, comprehensive financial reporting, and a commitment to resolving issues efficiently.We pride ourselves on maintaining properties to the highest standards while adhering to strict legal and ethical guidelines. Our team of certified professionals leverages industry expertise to deliver reliable, transparent, and client-focused solutions. Whether you prefer hands-on involvement or a fully managed experience, we tailor our approach to meet your unique needs. Our Happiness Performance Pledge guarantees satisfaction with a 30-day exit clause. By combining local market knowledge with proven systems, we ensure properties remain occupied and well-maintained, preserving their value for future returns.
Services
Property Management
Tenant Screening
Rent Collection
Maintenance Coordination
Financial Reporting
Details
- Year established: 1978
Highlights and features
- We have 45+ years of specialized property management experience in San Antonio
- Our thorough tenant screening process minimizes financial risks for owners
- 24/7 owner portal provides real-time access to property financials and reports
- Personalized attention from certified property management professionals
- Second-generation family business with proven systems for property maintenance
Associations and certifications
- National Association of Residential Property Managers (NARPM)
What people say
Thorough tenant screening
Responsive maintenance
Transparent financial reporting
Personalized attention
Local market expertise
Services
Property Management
Our comprehensive property management service ensures optimal property performance through strategic marketing, regular inspections, and proactive maintenance. We handle day-to-day operations while maintaining open communication with owners. Our team coordinates all aspects of property care, from tenant relations to financial reporting, using proven systems developed over 45 years of local experience. This service maximizes investment returns while minimizing owner responsibilities.
Tenant Screening
Thorough tenant screening protects your investment through detailed background checks, credit analysis, and rental history verification. Our standardized process identifies qualified applicants while maintaining compliance with fair housing laws. We conduct in-person interviews and reference checks to ensure reliable tenancies, reducing turnover risks and potential property damage for property owners.
Rent Collection
Streamlined rent collection utilizes online payment portals and multiple payment options for tenant convenience. We enforce consistent due dates and late fee policies while providing automatic deposits to owner accounts. Our system tracks payments in real-time and follows up on delinquencies according to established procedures, ensuring timely cash flow for property owners.
Maintenance Coordination
Proactive maintenance coordination preserves property value through regular inspections and prompt repair responses. We manage a network of trusted contractors for cost-effective service while maintaining quality standards. Our system tracks work orders from request to completion, with owner notifications at each stage, ensuring transparency in all maintenance activities.
Financial Reporting
Comprehensive financial reporting provides detailed income/expenses tracking through a secure 24/7 owner portal. We generate monthly statements showing rent payments, maintenance costs, and account balances. Our system includes automated rent distribution by the 10th of each month and tax documentation preparation, ensuring complete financial transparency for property owners.
People
Karen Hendricks
President and Broker
With decades of property management experience, Karen Hendricks leads our brokerage operations with a focus on ethical practices and client satisfaction. Her leadership maintains the company's founding principles while adapting to modern market demands.
Kyle Hendricks
Vice President
As Vice President, Kyle Hendricks oversees daily operations with a commitment to maintaining high service standards. His property management expertise ensures efficient implementation of our core services while fostering client relationships.
Ashley Kerr
Director of Operations
Ashley Kerr manages operational workflows to ensure consistent service delivery across our property portfolio. Her focus on process optimization helps maintain our industry-leading performance standards while improving client experiences.
Lacy Hendricks
Director of Marketing
Lacy Hendricks leads our marketing strategies to maximize property exposure and occupancy rates. Her innovative approaches combine traditional methods with digital marketing to attract qualified tenants for our managed properties.
Tracy Byrd
Property Manager
Tracy Byrd provides hands-on property management with personalized attention to owner needs. Her expertise in tenant relations and property maintenance ensures consistent service quality across her portfolio.
Questions
How long have you been in property management?
We've served San Antonio since 1978 as a second-generation family business.
What property types do you manage?
We specialize in single-family homes, townhomes, duplexes, and small multi-unit complexes.
How do you handle maintenance requests?
Work orders are processed through our online portal with real-time owner notifications.
What happens if I'm dissatisfied with services?
Our Happiness Performance Pledge allows contract termination with 30-day written notice.
How often do you inspect properties?
We conduct two mandatory inspections annually with detailed PDF reports provided.
When do owners receive rent payments?
Rent proceeds are distributed by the 10th of each month through our OnTime Pledge.
Videos
Reviews (5)
Mykell Taylor
May 18, 2022
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I was told not to work with these people and I should've listened. A janky company no doubt. Got on recording them asking if I ask speak any Spanish.
Keith Neuhart
Apr 19, 2022
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All of Hendricks people are unbelieveabley amazing. Ifound them in January to rent my hous in San Antonio they came through in weeks Ashley is trueley amazing 5 star all star Stephanie is just the same. I was a front desk supervisor at a Hyatt hotel in Irvive ca Ican appriciate good customer sevive and the show it all the way. Ihqve a new property manager i cant remember her name but has called a few times to follow up on everything. All in all you cannot go wrong with Hendricks property management the firm is 5 Stars all the way cant waint to get there to sy hello and thank you to everyone.
Leonard Morris
Feb 26, 2022
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Best Property Managenment Team I ever used! I am in the Military and I own 3 houses. Hendricks is the best hands down! -And Mrs Karen Weeks Is Awesome! She sends me pictures of my home interior and exterior each year! -10 years I have now used their services! Thank you. Respectfully- Master Sergeant Morris
Kaitlyn Hamilton
Dec 21, 2021
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If I could give 0 stars I would. As a renter this company is a pain. The front clerk Stephanie is rude and is no help whatsoever, and Cindy the property manager does everything she can to dodge your calls. We have been without water since yesterday. We have left 2 maintenance requests and called all morning to get ahold of someone. As someone who works in a business with homes they should know about their properties.
I got asked if we had a saws account (even though we are on a well) THROUGH TEXT implying that we needed to pay our bill. So instead of calling their tenants to figure out the issue they just text. When I finally got ahold of Stephanie I just got told "I'll let Cindy know." Absolutely not. We are WITHOUT water and they could care less.
I got asked if we had a saws account (even though we are on a well) THROUGH TEXT implying that we needed to pay our bill. So instead of calling their tenants to figure out the issue they just text. When I finally got ahold of Stephanie I just got told "I'll let Cindy know." Absolutely not. We are WITHOUT water and they could care less.
Ariana Webb
Nov 27, 2021
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Critical: Quality, Responsiveness We use them to manage 2 of our rental properties. We have to chase them down to get information, they never follow up with us on their own. Would not recommend
