Henry Property Management

Business Details

37 Years

experience

Emergency

services

Your Trusted Property Management Partner in Cary, NC

Henry Property Management has been a trusted leader in residential property management since 1989. Our team of licensed professionals specializes in maximizing property value through comprehensive services including tenant placement, maintenance coordination, and financial reporting. With over 30 years of experience in Wake County, we utilize a proprietary tenant scoring system that maintains an annual eviction rate below 1%.

Our 24/7 maintenance response ensures property protection while transparent owner portals provide real-time account access. Backed by industry-leading assurances like our 30-day lease guarantee, we combine local market expertise with national standards of excellence to deliver exceptional results for property owners across Cary, Apex, and surrounding communities.

Services

Full Service Management Leasing Assistance Tenant Screening Maintenance Coordination Rent Collection Property Inspections Accounting Reports Marketing Services Lease Preparation Move-in Inspections

Details

Year established: 1989

Highlights and features

30-day lease guarantee with free management fees if unfulfilled
Proprietary tenant scoring system reduces annual eviction rates below 1%
24/7 maintenance response with no markup on repair costs
Transparent owner portal with real-time financial reporting
Specialized in Wake County market with 30+ years of local expertise

Associations and certifications

Website

Update Listing

Services

Full Service Property Management

Our comprehensive property management handles every aspect from tenant placement to financial reporting. Licensed professionals conduct thorough market analyses to determine optimal rental pricing while coordinating 24/7 maintenance services through vetted vendors. Monthly statements with digital invoice access ensure complete transparency for property owners across Wake County.

Leasing Assistance

Specialized leasing services focus on marketing properties through major platforms and MLS listings. Our team conducts professional showings while applying a proprietary tenant scoring system that evaluates credit history, employment verification, and criminal background checks to ensure qualified placements with minimal vacancy periods.

Tenant Screening

Multi-layered screening process includes credit reports, income verification, residence history, and criminal background checks for all adult residents. Our proprietary scoring algorithm evaluates applications based on financial stability, rental history, and behavioral factors to identify the most qualified tenants for each property.

Maintenance Coordination

24/7 maintenance response system handles emergency repairs promptly while scheduling routine maintenance during normal business hours. We utilize licensed, insured vendors without markup charges, ensuring quality workmanship at cost-effective rates while maintaining detailed service records accessible through owner portals.

Rent Collection

Comprehensive rent management includes timely collection of monthly payments, security deposits, and pet fees before move-in. Owners receive detailed monthly statements with digital documentation of all transactions, while year-end summaries simplify tax preparation through our transparent accounting system.

People

Betsy Dilling

Branch Manager

With 35+ years in property management and a NC Real Estate Broker license, Betsy oversees operations in Cary. Her expertise spans upscale residential properties and tenant relations while maintaining active involvement in local real estate associations.

Denise Fisher

Showing Agent

As a relocation specialist with 21 years in NC real estate, Denise coordinates property showings and assists tenants with area transitions. Her client-focused approach emphasizes understanding individual needs to match properties with lifestyle requirements.

Erin Pica

Accounting

Certified QuickBooks professional with 20 years of accounting experience, Erin manages financial operations including rent processing, vendor payments, and monthly reporting. Her attention to detail ensures accurate financial tracking through the owner portal system.

Jenna Lieberman

Property Manager

Licensed NC Real Estate professional specializing in client relations and property oversight. With hospitality industry experience, Jenna coordinates move-in inspections and maintains communication between owners and tenants for seamless management.

Alexis Williams

Property Manager

Nine-year property management veteran with expertise in both single-family and multifamily units. Alexis focuses on customer service excellence while implementing best practices for tenant retention and property maintenance standards.

Questions

What services are included in full-service property management?

Full-service management covers tenant placement, rent collection, maintenance coordination, financial reporting, lease preparation, and 24/7 emergency response.

How does your tenant screening process work?

We conduct credit checks, employment verification, criminal background checks, and use a proprietary scoring system to evaluate applications based on financial stability and rental history.

What areas do you service?

We specialize in Wake County properties including Cary, Apex, Holly Springs, Fuquay-Varina, Morrisville, and Raleigh.

Do you offer any guarantees?

Yes, our 30-day lease guarantee covers free management fees if we can't find a qualified tenant within that period.

How are maintenance requests handled?

Emergency maintenance is addressed 24/7 while routine requests are scheduled with licensed vendors at cost with no markup fees.

Can owners access their account information online?

Yes, our secure owner portal provides 24/7 access to financial statements, maintenance records, and property documents with real-time updates.

Reviews (7)

Write a Review

Joanna Walton

Mar 12, 2025 Report

Jenna L at Henry Property Management is a gem! She is always so responsive and kind in her communication. I have been renting through HPM for about 8 months, and it has been a great experience.

Paddy Brennan

Jun 13, 2022 Report

I've been using HPM for a year now, after managing my property myself for a decade. I only wish I had hired them sooner. My experience with them has been seamless - in particular Jenna is highly professional and communicative. 5/5 stars

Kara Dudley

Jun 12, 2022 Report

I recently moved to a property managed by Henry Property Management. Not only do I love the property, I am super impressed with their superior customer service, especially the property manager Jenna Lieberman. Shortly after moving in, the water heater went out. Ms. Lieberman jumped into action right away and was very efficient in making sure the water heater was replaced quickly. The maintenance staff is professional and efficient as well. This is the best rental experience I've ever had, and I highly recommend Henry Property Management!

Sue Gc

May 21, 2022 Report

If I could leave a ZERO Star I would. I signed a lease and paid over $4k deposit. Then I had a family emergency that caused me to make a sudden change in plans and move out of state. I contacted them and they said that they were keeping my full deposit as a cancelation fee. I really do not have the means to fight this in court so the only thing I can do is warn others to STAY AWAY from them. I never took possession of the property. And I do not feel they should have kept my full deposit. I can understand a small fee as allowed by NC law for putting the property back on the market. They are in my opinion THIEVES.

Jane Elizabeth

May 20, 2022 Report

We had a great experience renting from HPM. They were always attentive and patient, and they manage to find the right balance between making sure the renters are happy and the homeowner is happy.

Suzanne Groene

May 19, 2022 Report

Henry Management is top notch for professionalism and follow up. Jenna was the representative that worked with me during the entire process of leasing my home and I found her to be an excellent communicator, keeping me in the loop at all times. Even when paperwork needed to be re-drafted she had a smile in her voice and seemed very ready to assist in order to make the corrections. I have used two of their competitors in the past to lease my properties and found their service to be sorely lacking in comparison to HPM. Needless to say, I will continue to utilize their service as the need arises. It was a true pleasure to work with this excellent company, particularly Jenna who is such a joy!

Michael Aronson

Aug 15, 2021 Report

HPM is responsive, caring, and very helpful. They are consistent in solving any problems we face, and handle much more than any other landlord we've ever had. We are grateful for the Henry Property team and we are very happy tenants.