Business Details
27 Years
experience
Emergency
services
Your Trusted Property Management Partner in Phoenix
Founded in 1999, Firebird Housing has established itself as a trusted leader in Arizona property management, serving clients across Phoenix and surrounding areas including Gilbert, Chandler, Mesa, Tempe, Surprise, Avondale, and Goodyear. Our full-service approach caters to both residential and commercial property owners, leveraging a proprietary management structure and Appfolio CRM system to streamline operations. With 25 years of industry experience, we provide 24/7 maintenance support, thorough tenant screening, quarterly property inspections, and guaranteed tenant placement through rigorous background checks.Our team of licensed contractors and professional leasing agents ensures properties are maintained to the highest standards while offering real-time account access through user-friendly portals. We differentiate ourselves through personalized service, transparent communication, and a proven track record of minimizing eviction risks while maximizing property value. Our commitment to client satisfaction is demonstrated through customized ROI projections, complimentary rental analyses, and a client-first philosophy that has earned us recognition as Arizona's premier property management choice.
Services
Property Management
Rental Analysis
Maintenance Requests
Tenant Screening
Quarterly Inspections
Digital Portals
Leasing Services
ROI Projections
Details
- Year established: 1999
Highlights and features
- 25 years of Arizona property management expertise with proven results
- 24/7 maintenance support with licensed contractors available year-round
- Tenant Guarantee program with rigorous credit and background checks
- Customized ROI projections and free rental market analysis tools
- Real-time Appfolio CRM access for complete property management transparency
What people say
Landlord made easy
Thorough tenant screening
Responsive communication
Proven eviction reduction
Real-time account access
Services
Property Management
Our comprehensive property management covers every aspect of ownership. From marketing and tenant placement to maintenance and financial reporting, we handle day-to-day operations with professional expertise. Owners benefit from 24/7 emergency support, quarterly inspections, and guaranteed tenant screening while maintaining full visibility through digital portals.
Tenant Screening
We implement rigorous tenant screening processes including credit checks, criminal background investigations, employment verification, and rental history analysis. This multi-layered approach minimizes risk while ensuring quality tenants who maintain property value and comply with lease agreements through our proven guarantee program.
Maintenance Services
24/7 emergency maintenance support handles critical issues like HVAC failures and plumbing emergencies. Our licensed contractors perform routine repairs, seasonal maintenance, and property improvements while digital work order tracking ensures timely completion and transparent communication for all service requests.
Digital Portals
Appfolio CRM integration provides real-time account management through web and mobile platforms. Owners access financial statements, maintenance logs, inspection reports, and communication history 24/7/365 while tenants manage payments and service requests through dedicated portals with instant status updates.
Rental Analysis
We offer free rental market analysis tools to determine optimal pricing strategies. Our valuation considers location factors, property condition, and current market trends to maximize returns while ensuring competitive positioning through data-driven recommendations and ROI projections.
People
Nancy Golba
Designated Broker
With decades of Arizona real estate experience, Nancy leads our brokerage operations ensuring compliance and excellence in property transactions while maintaining direct client relationships that reflect our core values.
Scott Golba
Property Manager
As owner advocate, Scott oversees daily property operations combining technical expertise with client-focused service to maintain property value and tenant satisfaction through proactive management strategies.
Nelle Aldrich
Broker Associate
Nelle specializes in connecting investors with prime rental properties while providing market insights that help clients make informed investment decisions aligned with their financial goals.
Andrea Arredondo
Accountant
Andrea manages financial operations ensuring accurate reporting and timely communication of investment performance metrics through our transparent accounting systems and detailed owner statements.
Sabel Studzinski
Maintenance Coordinator
Sabel oversees maintenance operations coordinating licensed contractors to ensure prompt service delivery while maintaining quality standards for all property repair and improvement projects.
Questions
What property types do you manage?
We handle residential single-family homes, multi-family units, and commercial properties across the Phoenix metropolitan area.
How do you screen potential tenants?
Our process includes credit checks, criminal background investigations, employment verification, and rental history analysis through our guaranteed tenant placement program.
What maintenance services are included?
We provide 24/7 emergency response, routine repairs, seasonal maintenance, and property improvement services through licensed contractors with digital work order tracking.
How are management fees structured?
We charge no leasing fees until properties are rented, with transparent pricing based on property type and management scope discussed during initial consultation.
Can I access my account remotely?
Yes, our Appfolio CRM provides 24/7/365 access to financial statements, maintenance logs, inspection reports, and communication history through web and mobile platforms.
What areas do you service?
We serve Phoenix and surrounding communities including Chandler, Gilbert, Mesa, Tempe, Surprise, Avondale, Goodyear, Scottsdale, Glendale, Peoria, and Maricopa.
Reviews (5)
Nicole M.
Mar 10, 2022
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We have not moved into our rental but the application process and communication with Firebird has been great! They communicate prior to any day given and have been prompt and efficient.
Carl Boscarino
Jul 29, 2021
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We rented a house they managed for a little over two years. They have an online portal to pay charges and request any maintenance easily and conveniently. The firebird staff was easy to get a hold of when needed, helpful and didn't have random charges. They were accommodating and had a resident advocate to help with any issues we might have had.
Dakota Cole
Jun 29, 2021
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This place is a joke! Wish there was an option for 0 stars! Please RUN away as fast as you can! Do not give them any money! They have refused to give me my security deposit back after I left their home cleaner and in better condition than when I moved in. I asked how I can dispute their decision and they NEVER responded! Go figure! Its been a month! They are fraudsters and they don't care about you, your family, or your money.
I suggest checking out all the bad reviews and experiences on BBB website before you give them a dime! I had proof and pictures of the condition of the house when I left, they won't even bother to reach out to me to look at them, in fact I can't even get them to respond. What a disappointment.
I suggest checking out all the bad reviews and experiences on BBB website before you give them a dime! I had proof and pictures of the condition of the house when I left, they won't even bother to reach out to me to look at them, in fact I can't even get them to respond. What a disappointment.
David J.
Dec 30, 2020
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Totally unprofesssional and liars. They claimed a house was rented after submitting application and it still shows over 2 weeks later also BBB reviews show piss poor management done by this company both towards tenants and even owners ending up in legal entanglement due to malpractice and horrible management by Firebird. Check bbb.org for more information. I also know a couple folks who've been in contact with them about other rentals and been ignored.
Given the bad economic issues on going you would think trying to secure renters would be important. Seems Firebird only cares about collecting fees and not doing their actual jobs as a management company.
Given the bad economic issues on going you would think trying to secure renters would be important. Seems Firebird only cares about collecting fees and not doing their actual jobs as a management company.
Patti Crapo
Dec 04, 2020
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When we arrived, on the surface everything looked good. Then we had some guests visit us and when they went in the extra bedrooms, there was dog hair on all the bed coverings. As we looked further. the baseboards were dirty and a few marks on the walls. The furniture had not been moved to vacuum underneath. I managed to clean to my standards for the 2 months I was there. The kitchen cookware leaves a lot to be desired.
Very poor quality and not many cooking utensils. Then after I thought our stay was over, I get a $900 bill taken from my credit card 3 weeks after we left. We were only there 2 months to enjoy family and the weather. We actually only spent 5 weeks there because we went home for 2 weeks for my mother's death, and then my husband became ill and we returned home 10 days early before the end of the month.
We were hardly ever at the house as were site seeing and spending activity time with our family. We are a retired couple and don't appreciate being taken advantage of. I washed all the bedding and towels before we left. We left the house cleaner that when we got there.
Very poor quality and not many cooking utensils. Then after I thought our stay was over, I get a $900 bill taken from my credit card 3 weeks after we left. We were only there 2 months to enjoy family and the weather. We actually only spent 5 weeks there because we went home for 2 weeks for my mother's death, and then my husband became ill and we returned home 10 days early before the end of the month.
We were hardly ever at the house as were site seeing and spending activity time with our family. We are a retired couple and don't appreciate being taken advantage of. I washed all the bedding and towels before we left. We left the house cleaner that when we got there.
