Business Details
31 Years
experience
Your Trusted Property Management Partner in Southeast Texas
Established in 1995, Creel Investments has built a reputation as a trusted leader in property management across Southeast Texas. Our team of experienced professionals is dedicated to delivering exceptional service to both property owners and residents, combining personalized attention with innovative technology. We specialize in full-service property management, including leasing, maintenance, accounting, and tenant relations, ensuring properties are well-maintained and tenants feel valued.With over two decades of experience, we manage hundreds of homes and actively contribute to our communities through charitable initiatives. Our in-house maintenance team and streamlined communication systems provide efficiency and reliability, while strict adherence to Texas Property Code ensures legal compliance. Backed by testimonials from satisfied clients, we prioritize transparency, accountability, and long-term relationships, making us a preferred partner for property management needs.
Services
Property Management
Leasing Services
Maintenance Solutions
Accounting Services
Tenant Relations
Inspection Services
HOA Management
Rental Services
Utilities Management
Security Deposits Handling
Details
- Year established: 1995
Highlights and features
- We offer 25+ years of property management experience in Southeast Texas.
- Our in-house maintenance team ensures quick and effective service.
- We provide state-of-the-art technology for seamless owner and tenant communication.
- We handle all aspects of property management, from marketing to accounting.
- Our team prioritizes legal compliance and tenant satisfaction.
What people say
Exceeded expectations
Joy to work with
Timely manner
100% confidence
Excellent services
Services
Property Management
Our full-service property management covers marketing, maintenance, accounting, and tenant relations. We enhance property performance to maximize cash flow for owners while ensuring residents find homes that fit their needs. With in-house expertise and technology-driven solutions, we streamline operations and prioritize legal compliance.
Leasing Services
We match qualified tenants to properties through rigorous background checks, credit evaluations, and employment verification. Our leasing services include advertising on multiple platforms and coordinating HUD caseworkers for housing programs, ensuring properties are occupied by reliable tenants.
In-house Maintenance
Our dedicated maintenance team handles make-ready services, repairs, and inspections. We prioritize urgent requests and provide detailed work orders to ensure efficient resolution. This service minimizes delays and maintains property value through proactive care.
Accounting Services
We manage financial operations, including rent collection, mortgage payments, and tax reporting. Owners receive consolidated statements for easy year-end tax preparation. Our transparent accounting ensures accurate tracking of expenses and income.
Tenant Relations
We handle tenant communications, dispute resolution, and eviction processes. Our team ensures timely rent collection and lease renewals while maintaining open-door policies for resident concerns, fostering positive long-term relationships.
People
Darren Creel
Owner/President
With over 25 years in real estate, Darren leads our team with expertise in property management and investment strategies, ensuring client success through innovative solutions.
Susan Creel
Designated Broker
Susan oversees brokerage operations with a focus on compliance and client satisfaction, leveraging her extensive experience to maintain high standards in property management.
Alisha Theall
Tenant Relations Supervisor
Alisha manages tenant interactions and housing coordination, ensuring efficient communication and resolution of resident needs with a customer-centric approach.
Tracell Marshall
Maintenance Supervisor
Tracell leads our maintenance team, ensuring prompt and quality service delivery through skilled inspections and field repairs, maintaining property integrity.
Charlotte Wilson
Bookkeeping
Charlotte manages financial records with precision, ensuring accurate reporting and compliance for property owners, supporting seamless accounting operations.
Questions
What property management services do you offer?
We provide leasing, maintenance, accounting, tenant relations, inspections, and HOA management services for residential and investment properties in Southeast Texas.
How do you handle tenant screening?
We conduct criminal background checks, credit evaluations, and employment verification to ensure qualified tenants for our clients' properties.
Can I pay rent online?
Yes, our Tenant Portal allows secure online rent payments via eCheck or debit card, with options for automatic payments.
What areas do you serve?
We manage properties in Southeast Texas, including Beaumont, Port Arthur, Orange, and surrounding communities like Vidor, Lumberton, and Kountze.
Do you manage HOA accounts?
Yes, we handle HOA account management, including dues collection, bill payment, and communication with homeowners for associations in our service areas.
How are maintenance requests processed?
Tenants submit requests via the portal, which are prioritized and assigned to our in-house team for prompt resolution, with detailed follow-up.
Reviews (7)
Precious Laday
Apr 16, 2022
Report
I love my place, and they fix things when needed to be fixed. The staff are nice and respectful. And they don't harass you at all!
Joshua Steward
Mar 18, 2022
Report
Do not rent from these people bc i was told upon signing a tennant agreement i would have to pay for anything that went out or broke. And when u tell them u cant get the prperty after paying the deposit or not signing a lease they keep ur deposit.
Kimberly Desai
Feb 26, 2022
Report
We're currently renting from them and they have made absolutely every experience so much easier. This was the smoothest move I've ever had and a large part of it was due to the helpful and friendly staff at Rental Services. If we should move again soon (hopefully not though!), I will try to go through them before anyone else. Love love LOVE our new rent home.
Angela
Feb 21, 2022
Report
My experience with Rental Services has been awesome. Everyone's situation is different and mine was a little complicated. However, Lindsey was very understanding, patient and helpful. All the ladies in the office were very kind and ready to assist.
Schay
Oct 25, 2021
Report
We've rented from Creel Rental Services for five years and have always had prompt and reliable service, especially with any repairs needed on the house. We recently moved into another one of Creel Rental Services managed properties, and we absolutely love the house and the neighborhood. Kelly told me which properties were available, and Lindsey guided me through completing all the paperwork. Lauren was also such a great help during the process. Clara helped with two separate maintenance requests, and each time, service personnel were sent out the same day. Everyone from Creel Rental has been consistently helpful and friendly. Great Teamwork Ladies!
Ron Hammonds
Sep 27, 2021
Report
5 Stars! I just completed a contract with Creel Investments Rental Services in which they provided rental management for a home in Nederland, Texas. Their professional services and attention to my needs as a client as well as taking good care of the renter was impressive and appreciated. Every employee of Creel Investments, as well as the owners, performed as agreed and went beyond to ensure expectations were met.
I wholeheartedly recommend anyone needing a property management company and anyone looking for a home or property to lease consider using Creel Investments Rental Services. Thanks for your help and all the sound advice.
I wholeheartedly recommend anyone needing a property management company and anyone looking for a home or property to lease consider using Creel Investments Rental Services. Thanks for your help and all the sound advice.
Henry Dykes
Sep 25, 2021
Report
Rented for 6 years payed rent ahead of time. Never had a problem. Except when first moved in was not painted previous renters had garbage in all the sheds would not fix ac had to buy window units. Was promised that i would have the opportunity to buy so i got all my ducks in a row to buy VA would not approved the property management and owner started bullying me to get out early without helping me to find another rental property and mind you my rent was paid eairly.
But management is not the Christian people they clam to be. Would never recommend these people to anyone. They are rude and the are probably just laugh at this comment. Stay away if you can most unpleasant people i have evwr delt with.
But management is not the Christian people they clam to be. Would never recommend these people to anyone. They are rude and the are probably just laugh at this comment. Stay away if you can most unpleasant people i have evwr delt with.
