OMNI Community Management

Business Details

30 Years

experience

Professional HOA Management Services in California

OMNI Community Management has been a trusted leader in community association management since 1996. Our team of certified professionals brings decades of combined experience in financial management, compliance enforcement, and construction oversight. We prioritize Trust, Team, and Transparency in every interaction, ensuring our clients receive accurate financial reporting, proactive compliance strategies, and seamless online services. With offices in Sacramento and the East Bay, we serve over 100 Northern California homeowner associations.

Our patented processes and industry-leading certifications, including CCAM and AMS designations, set us apart. We maintain 24/7 access to critical systems through our Online AP Approval platform and invest in continuous staff development. Our commitment to ethical conduct and community-focused solutions has earned us long-term partnerships with associations seeking reliable management expertise.

Services

Full Service Management Financial Management Self-Managed Consulting Compliance Enforcement Construction Management Online AP Approval Resident Services

Details

Year established: 1996

Highlights and features

We have over 25 years of specialized HOA management experience since 1996
Our team holds industry-leading certifications including CCAM and AMS designations
We provide 24/7 access to critical financial systems through Online AP Approval
We maintain 100% compliance tracking for all managed associations
Our construction management services include real-time project monitoring

What people say

Exceptional financial transparency Knowledgeable staff available Proactive compliance approach Timely communication maintained Professional management expertise

Website

Update Listing

Services

Full Service Management

Our comprehensive management covers all aspects of community operations. We handle maintenance scheduling, vendor coordination, and asset preservation while maintaining open communication with residents. Our team ensures compliance with governing documents and local regulations through regular inspections and detailed reporting. This service includes financial oversight, meeting preparation, and emergency response protocols.

Financial Management

We provide accurate financial reporting and budget management for homeowner associations. Our services include monthly financial statements, reserve analysis, and audit preparation. Our certified professionals implement transparent accounting practices with 24/7 online access to financial records. We maintain strict compliance with accounting standards and provide regular financial education for board members.

Compliance Enforcement

Our compliance program ensures community standards are consistently maintained. We conduct regular property inspections and document violations with photographic evidence. Our team works with homeowners to achieve voluntary compliance before escalating issues. We provide detailed reporting to boards and maintain records of all compliance actions taken throughout the year.

Construction Management

We oversee construction projects from planning to completion. Our services include contractor selection, budget tracking, and quality control inspections. We ensure all work meets association standards and complies with approved plans. Our team coordinates with engineers and architects while maintaining regular communication with residents about project timelines and impacts.

Online AP Approval

Our web-based system allows board members to approve invoices remotely. The platform provides real-time access to financial documents and approval history. We maintain security through multi-factor authentication while streamlining payment processing. This service reduces administrative burdens and ensures timely vendor payments without compromising financial controls.

People

Rolf Crocker

CEO

With 27 years in community management, Rolf holds CCAM and AMS certifications. He previously served as CAI Chapter President and leads industry training initiatives. His career spans multiple management roles including Associa's National Vice President of Training.

Daniela Davila

COO

Daniela oversees operations with 15+ years at OMNI. She manages accounting departments and compliance systems while implementing process improvements. Her expertise includes financial controls and team development, having advanced from Staff Accountant to Corporate Controller before becoming COO.

Julie Adamen

Director of Training

Julie develops educational programs for community managers nationwide. With extensive industry experience, she creates training modules that combine practical skills with regulatory knowledge. Her programs help managers achieve professional certifications and improve leadership capabilities across the sector.

Mark Grubaugh

Director of Field Operations

Mark manages vendor relationships and compliance enforcement across Northern California. He focuses on reducing violations through proactive inspections while developing construction management services. With project management licensing, he implements systems that improve operational efficiency and community standards.

Jenn Crocker

Director of Administration

Jenn manages condominium and homeowner associations with 8+ years of experience. She specializes in compliance documentation and customer service systems. Her business degree and marketing background help develop administrative processes that balance regulatory requirements with resident satisfaction.

Questions

What areas do you serve?

We specialize in Northern California, with offices in Sacramento and East Bay areas serving over 100 communities.

What certifications do your managers hold?

Our team maintains industry certifications including CCAM, AMS, and CAI designations through ongoing professional development.

How do I submit a maintenance request?

Use our online portal for 24/7 submission or contact our Gold River office during business hours for urgent matters.

Can I access financial records online?

Yes, our Online AP Approval system provides 24/7 access to financial documents and payment history with proper authorization.

How are vendor contracts managed?

We maintain approved vendor lists with compliance tracking through our Vive platform for insurance and licensing verification.

What happens during construction projects?

Our construction management team provides full oversight from bidding to completion, including regular progress updates and quality control checks.

Reviews (5)

Write a Review

Mr. Ronnie Mrs. Monique Cox

Mar 21, 2022 Report

I am extremely disappointed in the mismanagement and utter disregard for homeowners. I have been met with basic kick the can tactics from this Property Management group from day 1! They are incompetent at their jobs and it speaks to how horrible our HOA is run as well. I really wish there was a no-star start level, OMNI has earned it. We have been without the use of our patio and part of our living room since we moved in October of 2021.

We also have a fence that cannot latch and is falling down. We have a dog and I am sure if he is let out he'll run away or god forbid he bites someone. I cannot secure my dog in a backyard with a fence that is failing, but somehow that is my problem?

Bethany Longo

Feb 13, 2022 Report

I'm changing my review, unfortunately. Omni had been a great HOA management company to be part of. However, our mailboxes were broken into back in late December and it is now almost the end of February and they still have not been fixed. I have contacted both the HOA and the post office. The HOA needs to sign a form releasing liability for the mailboxes and they refuse to do so, they also refuse to replace the mailboxes. So, we have been picking up our mail from the post office going on 2 months now.

A. W.

Jan 02, 2022 Report

It took eleven months for Omni to get my communal mailbox fixed. Eleven months. Apparently the worker assigned to our community was terrible and things got fixed after we were assigned someone else. I'm pretty sure she was targeting us specifically for punishments because we were the squeaky wheel. I hope the previous worker was fired. I hope to get a partial refund of our HoA fees for those eleven months of failure and incompetence. Omni is going to have to work really hard to reearn community trust.

Zandrae

Sep 21, 2021 Report

8 and a half months without a mailbox due to the negligence of Omni. 34 weeks. We spend an hour a week in line at the post office and Omni should be reimbursing our resident computer programmer for time wasted at the post office because they can't do their job. A little background: our shared mailbox was broken into and destroyed in mid February. A mailbox that was the wrong size (according to the post office) was installed then removed in July. It's now basically October 2021 and we've gotten no news. No eta. No communication. Nothing.

K. P.

Feb 26, 2021 Report

Horrible HOA. Lived here 4 years and they were all about greed, not peoples living experiences. always rude over the phone or email and atr so skeptical they'd blame you for things going wrong, not their corrupt biased board members. They're just Out to place Blame on incredibly petty rules, just collect fees out of greed. They let criminals run a mock but God forbid someone dumps a random broken microwave by your trashcans and you receive a fee for $60 the very next day.

The Board Members have serious power trips, they are all old and VERY discrimitory against minorities. Lawsuits waiting to happen. Advice, accountability for the board members, more diversity as a necessity, ban ronald, and omni, please please act with kindness and humanity towards ALL owners and tenants of your communities.