Business Details
29 Years
experience
Emergency
services
Trusted Community Association Management Services
Founded in 1997, Elite Property Management has established itself as a trusted partner in community association management across Connecticut. Our commitment to exceptional customer service is built on four core principles: prompt communication, regular property engagement, reliable service delivery, and transparent information sharing. We prioritize same-day responses to all inquiries, ensuring issues are resolved efficiently while maintaining open lines of communication with boards and residents. Through regular property visits, we monitor maintenance standards, evaluate contractor performance, and address community concerns directly. Our team adheres strictly to promised timelines for administrative tasks while leveraging multiple communication channels to keep stakeholders informed about critical matters. With expertise in managing diverse community types including single-family homes, condominiums, and active adult communities, we combine 22+ years of industry experience with comprehensive knowledge of state regulations to deliver tailored solutions.We maintain strict compliance with Connecticut statutes through ongoing education programs for our management staff, ensuring our clients receive up-to-date, legally sound guidance. Our proactive approach focuses on long-term value preservation through strategic problem-solving and preventive maintenance planning. By fostering collaborative relationships with board members, residents, and contractors, we create cohesive communities where property values and quality of life are consistently enhanced. Elite Property Management remains dedicated to exceeding client expectations through professional integrity, operational transparency, and unwavering commitment to community well-being.
Services
Property Management
Administrative Services
Financial Reporting
Maintenance Coordination
Emergency Response
Board Support
Community Communication
Contractor Management
Details
- Year established: 1997
Highlights and features
- We guarantee same-day responses to all maintenance requests and inquiries
- Our team conducts regular property inspections to maintain quality standards
- We strictly adhere to promised timelines for newsletters and board reports
- We maintain Connecticut statute compliance through ongoing staff education
- We utilize multiple communication channels to keep communities fully informed
Services
Property Management
Our comprehensive property management service ensures year-round maintenance of community standards through regular site inspections and contractor oversight. We implement preventive maintenance programs to preserve property values while addressing immediate concerns through our 24/7 emergency response system. Our team coordinates all aspects of property operations, from landscaping evaluations to infrastructure assessments, maintaining compliance with local regulations and association bylaws.
Administrative Services
We provide full administrative support to HOA boards including meeting coordination, document preparation, and owner communication management. Our staff handles day-to-day operations while maintaining transparent reporting systems for board decision-making. We ensure all administrative tasks meet statutory requirements through our continuing education programs focused on Connecticut property law and association governance.
Financial Reporting
Our specialized financial services include budget preparation, dues collection, and comprehensive accounting tailored to homeowners associations. We maintain strict financial transparency through regular reporting while ensuring compliance with legal requirements for association finances. Our experienced team manages vendor payments, reserve fund tracking, and annual financial statement preparation to maintain long-term fiscal health.
Emergency Response
We offer immediate emergency response for critical issues including water leaks, power outages, and safety hazards through our dedicated hotline. Our on-call managers guarantee response within 15 minutes of contact and coordinate urgent repairs with pre-vetted contractors. This service ensures continuous property protection and resident safety outside regular business hours.
Community Communication
Our multi-channel communication system maintains transparency through regular newsletters, email updates, and online portals. We facilitate board-owner dialogue while managing information flow about assessments, maintenance schedules, and community policies. This approach promotes informed decision-making and fosters cohesive community relationships through consistent, accessible communication.
Questions
What types of communities do you manage?
We manage all community styles including single-family homes, townhomes, condominiums, active adult communities, former apartment conversions, co-ops, and commercial properties.
How do I report an emergency after hours?
Call our dedicated emergency line at (860) 676-3392 for immediate response to urgent issues like water leaks, power outages, or safety hazards.
What accounting services are included?
We provide budget preparation, dues collection, vendor payment processing, reserve fund tracking, and comprehensive financial reporting tailored to homeowners associations.
How quickly do you respond to maintenance requests?
We guarantee same-day responses to all maintenance inquiries and prioritize urgent issues through our 24/7 emergency service.
How do you keep residents informed?
We use community web portals, newsletters, emails, and direct mail to maintain transparent communication about property matters and association decisions.
Reviews (4)
Biz Graphics
May 06, 2022
Report
You won't find a worse management company in the business. Unprofessional, never gets back to you and is famous for blindsiding the residents because it's in their best interest to cozy-up with the Assoc. boards. We would attend the board meetings, when I was on the board, and the first question was: Has anyone found a better Mgt. company. F- grade.
Bobbie Taravella
Mar 16, 2022
Report
Response to problems:not acted on. Phone calls not returned. They own the outside so why did I have to pay for my own deck?
Susan Romaniello
Oct 29, 2021
Report
Critical: Professionalism, Quality, Responsiveness, Value They should not be in business. BBB should close them down and not allow KEN to operate ANY type of BUSINESS. Has been sued numerous times Almost put a few Associations in Bankruptcy. Do not deal with KEN or his Company. They are crooks. Beware
Debbie W.
Jun 11, 2021
Report
It's really no stars but, you can't do that. The most useless property management company EVER! Invoices for repairs that they want me to pay but, they are not itemized. Fees, that I have no idea what they are for, added to my account. Try to contact them and no one is ever there except for the receptionist, who is a rude bitch. I leave message after message and their recording says they will get back to me, well, I'm still waiting! The turnover of staff is crazy but believable because they probably get abused all the time from irate customers. Do what you are paid to do you useless cretins.
