PENCO Management

Business Details

50+ Years

experience

Emergency

services

Trusted Community Association Management Services in Chadds Ford, PA

Since 1975, PENCO Management has been a trusted leader in community association management across the Delaware Valley. As a family-owned business, we prioritize personalized service through our team of experienced community managers, accountants, and administrative staff. Our 24/7 dedication ensures seamless support for residents and boards, with tailored solutions that address each community's unique needs. We leverage advanced technology like Caliber software to streamline communication and access to critical information.

Our decades of experience, combined with a commitment to transparency and responsiveness, have earned us a reputation for excellence in community management. We pride ourselves on fostering strong relationships between residents, boards, and our team through proactive problem-solving and clear communication. Our mission remains unchanged: to deliver unmatched service that enhances community living while maintaining the highest standards of professionalism and integrity.

Services

Community Management Financial Services Community Website Services Resident Portal Access Association Fee Payment Submit Work Requests

Details

Year established: 1975

Highlights and features

We offer 48 years of specialized community management experience since 1975
Our team provides 24/7 personalized support for community needs
We implement tailored solutions for each community's unique requirements
Our staff includes certified accountants and experienced community managers
We utilize Caliber software for seamless resident communication and access

What people say

Responsive and professional Timely service Knowledgeable and helpful Proactive communication Dedicated community managers

Website

Update Listing

Services

Community Management

Our community management services provide comprehensive oversight of residential associations through experienced managers who handle daily operations, resident concerns, and board communications. We ensure compliance with governing documents while maintaining community standards through proactive maintenance coordination and policy implementation. Our team delivers personalized solutions that address each community's specific needs while fostering positive resident relations.

Financial Services

PENCO's financial services offer complete accounting solutions for community associations including budget preparation, collections, accounts payable processing, and financial reporting. Our certified accountants work directly with boards to maintain fiscal transparency through detailed record-keeping and regular financial statements. We implement customized payment systems that streamline fee collection while ensuring compliance with accounting standards and association requirements.

Community Website Services

Our community website services create customized digital platforms that connect residents with essential information through Caliber software integration. These websites feature document repositories, payment portals, and communication tools that enhance community engagement. We provide technical support for website maintenance while ensuring seamless data synchronization with management systems to deliver up-to-date information for residents and board members.

Resident Portal Access

The resident portal offers 24/7 online access to community documents, account information, and service request submission capabilities. Residents can view association records, pay fees electronically, and report maintenance needs through this centralized platform. Our system provides secure, personalized access while maintaining data privacy standards to protect sensitive community information.

Association Fee Payment

We provide multiple payment options for association fee collection including electronic check and credit card transactions through secure processing systems. Our payment platform offers automated record-keeping and receipt generation while minimizing processing delays. Residents receive immediate confirmation of payments made through our portal, with funds directly applied to their association accounts.

People

Debbie Marchiano

Community Manager

Debbie Marchiano brings decades of community management experience, known for her prompt responsiveness and deep knowledge of association operations. She maintains strong relationships with residents and boards through transparent communication and proactive problem-solving.

Rick Myers

Community Manager

Rick Myers demonstrates exceptional responsiveness and community engagement skills, with proven expertise in resolving maintenance issues and coordinating resident services. He maintains open communication channels and implements solutions that benefit both residents and association standards.

Tonya Davenport

Community Manager

Tonya Davenport combines organizational skills with creative community-building initiatives, effectively managing resident relations and implementing process improvements. Her approachable nature and proactive communication style enhance community engagement and operational efficiency.

Steve

Maintenance Coordinator

Steve efficiently coordinates maintenance operations, ensuring timely resolution of community infrastructure issues. His proactive approach to property management helps maintain community standards while addressing resident concerns through effective resource allocation.

Jackie

Customer Service Representative

Jackie provides exceptional customer service with a friendly and professional approach to resident inquiries. Her attention to detail and commitment to resolving concerns promptly contributes to positive community interactions and streamlined management processes.

Questions

What community management services do you offer?

We provide complete community management including policy enforcement, maintenance coordination, board support, and resident communication services tailored to each association's needs.

How can residents pay association fees?

Residents can pay association fees online through our secure portal using eCheck or credit card options available 24/7.

What areas do you serve?

We serve communities throughout the Delaware Valley region with offices in Chadds Ford and East Norriton, Pennsylvania.

How do I submit a maintenance request?

Maintenance requests can be submitted through our resident portal or by contacting your community manager directly for urgent issues.

What software do you use for community management?

We utilize Caliber software for community websites and management operations, providing integrated access to documents, payments, and communication tools.

Are your team members available after hours?

Yes, our team provides 24/7 support for urgent matters while maintaining regular business operations during standard working hours.

Reviews (7)

Write a Review

Marilyn Bremer

Jun 27, 2022 Report

Debbie Marchiano is the Property Manager for my community. I have interacted with Debbie for over 2 years in various capacities based on the volunteer roles I hold in the community. I have always found Debbie to be knowledgeable, professional, diplomatic and extremely helpful. I personally feel we are lucky she was assigned by PENCO to be our property manager and I am sure others in the community would agree.

Violet Obrien

Jun 22, 2022 Report

I have always found it a pleasure to deal with Debbie Marchiano at PENCO Management. She is helpful, knowledgeable and understanding. All of my interaction with her has been a pleasant experience with good results.

Ashley M.

Jun 16, 2022 Report

The water at Cider Knoll in west chester has been off for TWO days now. UNBELIEVABLE! No one had any notice, nothing in writing, this can NOT be legal. I called them each day, and each day they have lied to me and said the water will be restored that day. I am appalled at the situation! This is also not the first time it has happened. If the water is not restored by today, I will be taking legal action.

Fernanda Lamb

Mar 21, 2022 Report

Penco Management Company serves Ashton village in Hershey's Mill. Debbie Marchiano has been most helpful and prompt in taking care of issues and providing a solution. I have had to reach out to her to address missing roof shingles, chimney cap, power washing, etc., all of which were quickly remedied. Our residents have been updated and warned about unusual and/or extreme weather conditions and how to be prepared.

We have received timely communications in regard to village meetings, elections, and social events. It is important for our residents to be knowledgeable about all issues pertaining to our homes and the community we live in. Debbie has kindly and pleasantly made sure this happens. Thank you for quality service!

Robin M.

Mar 12, 2022 Report

I have worked with Debbie Marchiano and PENCO in my previous Association of mid-rise condos. I had received exceptional service in a challenging condo with a challenging Board. I now work with her as a volunteer (where I live) as a Board member. The guidance, efficiency and work ethic that Debbie provides is an absolute godsend. Her knowledge and commitment is to be commended.as this is a priceless commodity!

Kayla Allen

Feb 07, 2022 Report

Was on the phone with an associate Jackie Mitchell and was taken away by how helpful she was on the phone with me! Made my experience 100% better and helped me set up my parents account with absolute ease. We need more people like Jackie in this world. So great to have had such a pleasant experience here. If you ever need help setting up an account make sure to ask for Jackie she is the absolute best!

Dawn Pietryka

Feb 07, 2022 Report

Debbie M. was our property manager. She was such a pleasure to work with while I was on the board. Her patience and knowledgeable was exceptional. She was very attentive and saw things through. Thanks for always providing great customer service. It didn't go unnoticed.