Business Details
50+ Years
experience
Emergency
services
Your Trusted Property Management Partner in San Mateo
Since 1973, The Manor Association has been a recognized leader in residential and commercial property management for the San Francisco Bay Area. Our dedicated team specializes in managing planned communities, condominiums, and townhomes, combining decades of experience with a commitment to local expertise. We provide comprehensive solutions through in-house services, including 24/7 customer support, state-of-the-art technology, and a rigorous vendor vetting process. Our certified professionals, trained through the Community Associations Institute and California Association of Community Managers, ensure compliance with industry standards while delivering personalized service.By leveraging advanced analytics and integrated software platforms, we streamline administrative tasks and enhance communication between board members, residents, and stakeholders. Our 24/7 emergency response team guarantees first-call resolution, minimizing disruptions and maintaining community satisfaction. With a focus on transparency, accountability, and innovation, we empower homeowner associations to achieve long-term stability and operational efficiency.
Services
Property Management
Customer Service
Analytics
Technology Integration
Accounting
Details
- Year established: 1973
Highlights and features
- Local Bay Area expertise with over 50 years of combined team experience
- 24/7 customer support with first-call resolution guarantee
- Fully in-house services eliminating outsourcing delays
- Certified managers trained in California's Davis-Stirling Act
- Proprietary technology for real-time financial and compliance tracking
Associations and certifications
- Community Associations Institute
- California Association of Community Managers
What people say
Great Customer Support team
Stellar expertise
24/7 assistance
Certified professionals
Seamless technology
Services
Residential Property Management
Comprehensive oversight of planned communities, condominiums, and townhomes. Our certified managers ensure compliance with California's Davis-Stirling Act while optimizing operational efficiency. Services include rule enforcement, vendor coordination, and community engagement strategies tailored to each association's unique needs.
24/7 Emergency Support
Immediate assistance for property emergencies with guaranteed first-call resolution. Local technicians and pre-vetted vendors address urgent maintenance issues, safety concerns, and compliance violations at any hour to minimize community disruptions.
Technology Integration
Advanced software platforms for financial tracking, compliance monitoring, and resident communication. Our systems provide real-time analytics, automated reporting, and secure document sharing to streamline HOA operations and enhance transparency for all stakeholders.
Accounting Services
Full-service bookkeeping, budget preparation, and assessment collection. We partner with Pacific Premier Bank for secure payment processing, reserve fund management, and customized financial reporting to maintain fiscal health and regulatory compliance.
Vendor Management
Rigorous vetting and ongoing evaluation of service providers. Our certified network ensures quality maintenance, competitive pricing, and timely execution of all property improvement and repair projects while maintaining strict compliance standards.
Questions
What property types do you manage?
We specialize in planned communities, condominiums, townhomes, and mixed-use residential properties across the San Francisco Bay Area.
How does your 24/7 emergency service work?
Our local team provides immediate response to urgent issues with first-call resolution, dispatching certified vendors when necessary to address property emergencies.
What technology platforms do you use?
We integrate Smartwebs, Smartsheets, Pilera, and Frontsteps for financial tracking, compliance, resident communication, and document management.
How are vendor services handled?
We maintain a pre-vetted network of certified contractors with rigorous qualification requirements to ensure quality and reliability for all maintenance needs.
Can I access account information online?
Yes, our secure portal provides 24/7 access to financial reports, payment history, compliance documents, and community communications for board members and residents.
Reviews (6)
JayTee Z.
Jun 04, 2022
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Attempted to call in again and actually spoke to someone this time. They didn't call back nor resolve the situation. It's been over a month. I doubt it takes accounting this long to get back to someone. Watch.someone will respond and absolutely nothing will happen again!
Silvia S.
Apr 19, 2022
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I just received the best Customer Service ever from Lily Li! She quickly understood the issue, gave me clear instructions on how to resolve the problem, and was super responsive!
Yan Wang
Apr 15, 2022
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Luis at the Manor Association has been very helpful in sorting out my account. Whenever the online portal cannot support the management of the account, Luis provided timely response. I am very grateful to his tireless support.
Truett Clifton-Vizvary
Apr 15, 2022
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Leslie Fonte was quick to respond to my questions about use of the club house at Arbor Real. She was friendly and very helpful. I am glad you are on board. Thanks for your professionalism and demeanor.
Damir V.
Apr 02, 2022
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In February, 0.5% of our monthly HOA revenues became unaccounted for. Manor has thus far failed to provide any explanation or rectification.
Samdor Pan
Mar 28, 2022
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Luis Chim was excellent in resolving my account's issues professionally. We do appreciate his help when we email him concerning our account's autopayment, and he responded promptly and fixed the issues successfully.
