Business Details
45 Years
experience
Emergency
services
Trusted Property Management Services in Scotts Valley, CA
Scotts Valley Property Management is a family-owned and operated business serving homeowners and renters in Scotts Valley, the San Lorenzo Valley, and throughout Santa Cruz County. Founded in 1981 by Jeanne Jensen Shada, our company combines decades of experience with a commitment to personalized service, ensuring every client receives attentive care. We specialize in managing residential and commercial real estate, including apartments, single-family homes, multi-family units, condos, and custom office suites. Our philosophy of careful management is reflected in our professional relationships with clients, owners, and tenants, supported by an extensive network of trusted service personnel and vendors.Jeanne Jensen Shada, a certified real estate broker and Community Association Manager, actively participates in local and national real estate associations, maintaining industry expertise through ongoing education and community leadership. We guarantee satisfaction through transparent communication, ethical practices, and a deep understanding of local market needs, making us a trusted partner for all real estate inquiries.
Services
Property Management
Tenant Placement
Residential Sales
Commercial Management
Tenant Portal
Details
- Year established: 1981
Highlights and features
- We have over 40 years of experience in Santa Cruz County real estate.
- Our team provides personalized service with professional integrity.
- We maintain an extensive network of trusted local vendors.
- Our owner holds certifications in community association management.
- We guarantee client satisfaction through transparent communication.
Associations and certifications
- National Association of Realtors
- California Association of Realtors
- Santa Cruz Association of Realtors
- Santa Cruz Property Managers Association
Services
Property Management
We manage residential and commercial properties with meticulous attention to detail. Our services include rent collection, maintenance coordination, and tenant communication, ensuring properties remain well-maintained and profitable. With decades of local experience, we provide tailored solutions that protect your investment while prioritizing owner and tenant satisfaction.
Tenant Placement
Our tenant placement service connects property owners with qualified renters through thorough screening processes. We handle background checks, credit evaluations, and lease agreements to minimize risk and ensure long-term tenancy. This service reduces vacancy rates while maintaining compliance with fair housing regulations and local rental market standards.
Residential Sales
We facilitate residential real estate transactions for single-family homes, condos, and multi-family units. Our team leverages market expertise to price properties competitively, stage homes effectively, and negotiate optimal deals. Clients benefit from our extensive network of buyers and comprehensive marketing strategies to expedite sales.
Commercial Management
Our commercial property management covers custom office suites in Scotts Valley and Aptos. We handle lease administration, maintenance, and vendor coordination to ensure operational efficiency. This service caters to business owners seeking reliable property oversight that maintains professional environments and tenant satisfaction in commercial spaces.
Tenant Portal
The tenant portal provides 24/7 online access for rent payments, maintenance requests, and communication. This digital platform streamlines interactions between tenants and management, improving response times and record-keeping accuracy. Tenants benefit from convenient, transparent service while owners gain efficient property oversight tools.
People
Jeanne Jensen Shada
Owner/Founder
Jeanne founded the company in 1981 and remains actively involved as a certified real estate broker and Community Association Manager. She holds memberships in multiple real estate associations and has received local recognition, including Scotts Valley Woman of the Year. Her leadership emphasizes ethical practices and continuous professional development.
Questions
What areas do you serve?
We serve Scotts Valley, San Lorenzo Valley, and all of Santa Cruz County for residential and commercial property management needs.
Do you manage commercial properties?
Yes, we manage commercial buildings including custom office suites in Scotts Valley and Aptos.
How do I report maintenance emergencies?
Call our emergency maintenance line at (831) 246-2868 for urgent repair requests after business hours.
Are you certified in property management?
Yes, our owner Jeanne Jensen Shada is a Certified Community Association Manager with decades of industry experience.
How can tenants access their accounts?
Tenants can use our online portal for rent payments, maintenance requests, and communication with management teams.
What sets you apart from other managers?
Our family-owned business combines 40+ years of local expertise with personalized service and a proven network of trusted vendors.
Reviews (7)
Gina Jeu
May 30, 2021
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We've rented from SVPM for over 18 years. They are quick to fix maintenance problems we've had. The vendors they've sent to our place do it right the first time. They are thorough when they're here for the annual inspection and we appreciate the cleaning tips they've given.
Sabrina Miller
May 18, 2021
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Critical: Professionalism, Responsiveness, Value Disgusting management. Locally known as being terrible to work with. They will ignore your messages, illegally charge you for extreme cleaning after you move out. DO NOT RENT FROM THESE PEOPLE. SAVE YOURSELF THE STRESS.
Sarah Kim
Apr 20, 2021
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Critical: Value This company requires high security deposits, then takes enormous amounts of it without reason. DO NOT RENT from them.
Lonnie Barish
Apr 05, 2021
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My son had the misfortune of renting an apartment through this company. They put us thru the ringer from the get-go. I asked about getting a copy of the lease weeks before moving in and they stated it was just the "standard" CA lease. I tried and tired to get it beforehand but they waited until the day before he was to move in to provide the actual lease, . It was modified like I had never seen before with all types of added fees and absurd rules.
They waited so my son was stuck and had no choice but to sign because all other places were already leased. Then the fun started. They were hard to get a hold of for repairs, rude, and dishonest about how to get things fixed and what was broken or dirty from the start. I had videos and pictures of the pre move-in but that didn't matter. We had to use their expensive contractors for even simple fixes like clogged pipes.
And moving out was the final despicable straw. They kept most of the security deposit claiming that my son broke things that were broken or missing from the start. I'd suggest you get everything in writing way way in advance if you have to rent thru them, else go ANYWHERE else first.
They waited so my son was stuck and had no choice but to sign because all other places were already leased. Then the fun started. They were hard to get a hold of for repairs, rude, and dishonest about how to get things fixed and what was broken or dirty from the start. I had videos and pictures of the pre move-in but that didn't matter. We had to use their expensive contractors for even simple fixes like clogged pipes.
And moving out was the final despicable straw. They kept most of the security deposit claiming that my son broke things that were broken or missing from the start. I'd suggest you get everything in writing way way in advance if you have to rent thru them, else go ANYWHERE else first.
Jacob Schmitty
Jun 23, 2019
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Scheduled a appointment to look at a house, they didn't show up and later claimed I didn't t "really " confirm. When they asked me if that time works and I replied commiting to the time. After we reschedule they double book themselves at the same time and leave me hanging at the property where I got questioned by police for loitering. Quality service
Art Vasconcellos
Apr 09, 2019
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I rented a place from Scotts Valley Property for over 4 years until we moved out of the area. I found them to be professional, helpful and courteous in our dealings, And unlike others who claimed they did not get their deposit back we got our whole deposit back in a timely fashion. We are looking to move back into the area in the spring and I hope to once again use the services of SVPM. Patti V
David Steinau
Jun 13, 2016
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These people are the rudest, most dishonest and borderline illegal rental company I have ever experienced. Forget service and manners, and once you hand them a deposit, you'll have to take them to court to get it back. Go ANYWHERE else first.
