Business Details
24 Years
experience
Emergency
services
Your Trusted Phoenix Property Management Partner
Real Property Management Phoenix Valley has been a trusted leader in property management for over 25 years, serving investors across the Phoenix Valley. Our team of seasoned professionals brings unparalleled expertise, managing over 2,000 properties with a focus on maximizing returns and minimizing risks for property owners. We specialize in residential, HOA, and multi-family property management, combining hands-on experience with innovative solutions to ensure seamless operations. Our commitment to excellence is reflected in our 99% rent collection rate, 88% tenant retention, and 24/7 maintenance support, which safeguard both properties and owner investments. As active landlords ourselves, we understand the challenges of property management and leverage firsthand knowledge to deliver results-driven strategies.Our in-house team, rigorous tenant screening process, and transparent communication set us apart, ensuring clients receive personalized service without subcontractors. Recognized for our Honor Roll status with the Arizona Department of Real Estate and community contributions, we prioritize ethical practices and client satisfaction. Whether you're a seasoned investor or new to property ownership, our goal is to provide peace of mind through reliable, efficient, and compliant management services tailored to your unique needs.
Services
Property Management
Tenant Screening
Rent Collection
Maintenance Services
HOA Management
Marketing
Lease Execution
Financial Reporting
Eviction Guarantee
24/7 Maintenance
Details
- Year established: 2002
Highlights and features
- We guarantee 99% rent collection through rigorous tenant screening.
- Our 88% tenant retention rate minimizes turnover costs for investors.
- 100% of calls answered by live staff for immediate client support.
- We pay up to $500 legal fees if eviction occurs for approved tenants.
- Veteran-owned discounts reflect our commitment to community service.
Associations and certifications
- Honor Roll AZ Dept of Real Estate
- Arizona Association of Community Managers (CAAM)
What people say
99% rent collection
24/7 maintenance support
Rigorous tenant screening
Transparent communication
Stress-free management
Services
Property Management
Our comprehensive property management services cover every aspect of rental property oversight, from tenant relations to financial reporting. We handle day-to-day operations, maintenance coordination, and compliance with Arizona landlord-tenant laws, ensuring your investment remains profitable and well-maintained. Our team's 25+ years of experience and 6-year average tenure provide consistent, expert care for single-family homes, townhomes, condos, and multi-family units across Phoenix.
Tenant Screening
Our Triple Filter Manual screening process evaluates applicants through credit analysis, employment history, and criminal background checks to identify reliable tenants. This rigorous approach includes eviction history reviews and debt-to-income calculations, resulting in an eviction rate below 1%significantly lower than industry averages. We verify housing history and pet compliance to ensure long-term tenancy stability for property owners.
Maintenance Services
24/7 emergency maintenance support protects your property value with rapid response times and in-house technicians. We provide preventive inspections, tenant troubleshooting guides, and detailed documentation of property conditions throughout the lease term. Our team handles repairs promptly while keeping owners informed through online portals with real-time work order tracking and expense reports.
HOA Management
Specialized homeowners association management includes compliance enforcement, financial reporting, and community communication. Our CAAM-certified team conducts regular inspections, manages vendor relationships, and facilitates board meetings while maintaining compliance with governing documents. We offer online portals for homeowner access to community information and payment processing.
Rent Collection
We streamline rent collection through online portals and traditional methods, ensuring timely payments with a 99% collection rate. Our system includes automated reminders, grace periods, and legal compliance for late payments. Owners receive payments only after tenants fulfill obligations, aligning our success with client satisfaction.
People
Lisa Borchard
President and Designated Broker
Lisa Borchard founded RPM Phoenix Valley after 20+ years in real estate, holding an Arizona Broker license since 2009. Her background includes finance experience at Washington Mutual and CAAM certification through Arizona Association of Community Managers. She specializes in investor education and long-distance property management solutions.
Lydia Morales
Director of Property Management
Lydia Morales leads property management operations with expertise in real estate sales and tenant relations. Licensed since 2015, she focuses on client satisfaction through personalized service and industry knowledge, ensuring smooth property operations and compliance with evolving regulations.
Mark Joseph
Director of Marketing
Mark Joseph oversees marketing strategies with 13+ years in property management. His background in leasing and customer service enhances rental property visibility through digital marketing and MLS integration, optimizing occupancy rates and tenant quality.
Dylan Abraham
Director of Leasing
Dylan Abraham manages leasing operations, leveraging social media and video marketing to showcase properties. Since joining in 2022, he has improved online presence and implemented innovative strategies to attract qualified tenants across Phoenix markets.
Jay Dunbar
HOA Services Coordinator
Jay Dunbar specializes in HOA management, coordinating between boards, homeowners, and vendors. With experience since 2021, he ensures compliance with community guidelines while maintaining positive relationships and efficient association operations.
Questions
What property types do you manage?
We manage single-family homes, townhomes, condos, and multi-family properties across Phoenix and surrounding areas.
How do you handle tenant screening?
Our Triple Filter process includes credit analysis, employment verification, and criminal background checks to ensure qualified tenants.
What fees are associated with your services?
Management fees vary by service tier, with discounts available for veterans and no hidden fees in our transparent pricing.
Do you offer 24/7 emergency maintenance?
Yes, our in-house team provides 24/7 emergency repair services to protect your property at all times.
How do you ensure legal compliance?
We stay updated on Arizona landlord-tenant laws and provide legally compliant lease agreements with required addendums.
Can I terminate management services easily?
Yes, we offer a 30-day notice guarantee with no termination fees for flexible service agreements.
Videos
Reviews (5)
Ryder Keith
May 17, 2022
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I worked with Lisa to switched over to RPM PV about a year ago and really like working with her and her team. Their tenant occupied inspections are the most detailed that I have ever seen. I had a tenant when I 1st started with them and he complained about them coming through and then I saw the inspection report and understand why b/c he had people living my place that weren't supposed to be. Lydia helped with getting those tenants out and Mark got me new tenants who are really taking care of my house. I am happy I made the change!
Pieter Hans
May 14, 2022
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RPM Phoenix Valley is a lifesaver! Our one-year lease is up the end of this month and the owner decided to list the house for sale so we thought we would be homeless. But the leasing team called us right away and is moving us into another property that they manage pretty close to where we live now and we even have a few weeks in both places to move! We are so happy to continuing renting with them and to not be homeless. Thank you, RPM!
John Altman
Apr 25, 2022
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This property manager company is straight trash on fire . Beware! Everything is great until you move in. 1. Random unexpected home visit. They don't care if your home or not. No note or message left. So you don't know who came in. 2. I have a broken water valve for 2 months. It took them 2 months to address the situation. Plus I have to call them multiple times. 3. My refrigerator broke and it took them 2-3 weeks to address the situation. 4. Holes all over the house from woodpeckers!
I called the property management to fix it for the home owner. NOTHING was ever done. 5. Multiple hidden fees with the rent plus when you move out. I have a professional cleaning service "clean before moving out" they charged me $95 for 1 toilet. $199 for a carpet that was 5x5 ** this is honestly my first Google review on a company, beware of the property management. They might be friendly to the home owners but not the renters! The Google reviews for this company was B.S it's probably the workers themselves writing it
I called the property management to fix it for the home owner. NOTHING was ever done. 5. Multiple hidden fees with the rent plus when you move out. I have a professional cleaning service "clean before moving out" they charged me $95 for 1 toilet. $199 for a carpet that was 5x5 ** this is honestly my first Google review on a company, beware of the property management. They might be friendly to the home owners but not the renters! The Google reviews for this company was B.S it's probably the workers themselves writing it
Janice Buchanan
Mar 24, 2022
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RPM has done a great job managing my property over the years and is responsive to questions/issues. They were great helping me sell the place when it came time, doing so quickly and for a good price. I highly recommend.
Ruben Ramona
Jan 30, 2022
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I have been so pleased through the years of my experience with RPM Phoenix Valley. I first started with them in 2015 with one house and then added two more over the years. In 2021 I decided to sell all of my rentals in the Phoenix and CA market. I live in CA so I could be hands on with that sales process but I relied on Lisa and her team to handle the sale of the three in Phoenix. Lisa and her team worked diligently to get me way over the asking price and with no repairs needed. If I decide to buy again the Phoenix area I will definitely use Lisa and her staff again!
