Business Details
8 Years
experience
Emergency
services
Your Trusted Property Management Partner in Lancaster, PA
Horst Management Services was formed in 2018 through the strategic integration of Horst Property Management and Horst SeniorCare. Our company specializes in delivering comprehensive management solutions for senior living facilities, residential multifamily communities, condominium and homeowner associations, and commercial properties. With over 40 years of combined experience in commercial real estate management and nearly 50 years in multifamily property management, we leverage deep industry expertise to optimize operations for investors, association boards, and owners.Our team provides tailored services including asset management, financial reporting, property maintenance, and strategic consulting while maintaining a singular focus on operational efficiency and client satisfaction. As part of the fifth-generation Horst Group established in the late 1800s, we combine generational wisdom with modern best practices to deliver superior returns on investment for our clients across Central and Eastern Pennsylvania.
Services
Commercial Property Management
Multifamily Property Management
HOA Management
Senior Living Facilities
Development Support
Construction Services
Financial Reporting
Property Maintenance
Asset Management
Leasing Services
Details
- Year established: 2018
Highlights and features
- We offer 40+ years of commercial property management experience
- Our team provides 24-hour emergency service for property owners
- We manage over 5,000 homes annually across Pennsylvania
- Our strategic consulting improves operational profitability
- We combine fifth-generation expertise with modern best practices
Services
Commercial Property Management
Our commercial property management services cover asset management, lease administration, financial reporting, and property maintenance. With expertise in commercial, industrial, and hospitality properties, we help investors maximize returns through effective leasing, development, and portfolio growth strategies. Our team handles day-to-day operations including tenant relations, rent collection, and capital expense management.
Multifamily Property Management
We specialize in residential multifamily community management with nearly 50 years of experience. Our services include market evaluation, leasing, resident retention, financial reporting, and property maintenance. We focus on maximizing income while reducing expenses through effective marketing, unit turnover management, and long-range capital planning for real estate investors.
HOA Management
Our HOA management services provide comprehensive solutions for condominium and homeowner associations. We offer budget preparation, property inspections, rules enforcement, and delinquency collection. With experience managing over 5,000 homes annually, we ensure smooth association operations through professional accounting, vendor oversight, and 24-hour emergency support.
Senior Living Facilities
We manage senior living communities including independent living, assisted living, and skilled nursing facilities. Our services cover development support, operational management, staff training, and maintenance. With four Pennsylvania communities under the Columbia Cottage brand, we implement best practices in resident care, employee relations, and financial management for retirement communities.
Development Support
Our development services include construction management, lending assistance, and capital planning. We support property owners through all development phases from initial planning to completion. Our team provides expertise in project management, budgeting, and implementation of best operational standards for commercial and residential properties.
People
Randall Horst
CEO & Columbia Cottage Owner
Fifth-generation Horst Group leader with 40+ years experience. Joined Horst in 1983, became CEO in 2001. Oversees strategic direction and operations across all business units including property management and construction services.
Lori Van Gorden
Vice President of Operations
24-year property management veteran leading multifamily operations since 2009. Focuses on customer satisfaction, staff development, and operational excellence. Manages day-to-day activities for residential communities and homeowner associations.
Cindy McWilliams
Regional RN
Nursing director for Columbia Cottage communities. Responsible for staff development, resident care quality, and regulatory compliance. Brings extensive healthcare management experience to senior living operations.
Denelle Harding
Regional Project Manager
18-year Horst Group veteran serving as project liaison since 2003. Specializes in communication and project implementation. United States Army Veteran with deep institutional knowledge of Columbia Cottage operations.
Questions
What property types do you manage?
We manage commercial properties, multifamily communities, condominium/HOA associations, and senior living facilities across Pennsylvania.
How long have you been in business?
Our company was formed in 2018 through the integration of two established Horst companies with combined experience dating to the late 1800s.
Do you offer emergency services?
Yes, we provide 24-hour emergency service for property owners and association boards across our service areas.
What areas do you serve?
We primarily serve Central and Eastern Pennsylvania with property management and development services.
How do you handle property maintenance?
Our comprehensive maintenance services include interior/exterior repairs, capital projects, and emergency response through dedicated service teams.
Can you help with HOA financial management?
Yes, we provide complete HOA financial services including budgeting, accounting, reserve planning, and detailed record-keeping.
Reviews (6)
Tom Ross
Jun 08, 2022
Report
Very frustrating company to deal with, doesn't return phone calls and not very friendly when you are actually able to speak with someone.
Paul Cox
May 19, 2022
Report
Horst Management Services has been Managing/ did get our homeowners association running and has been consulting with our directors and assisting in the collection of our dues. My experience with Horst Management has been extremely positive.
Melinda Gaspari
Jun 17, 2021
Report
I've lived in an HOA managed by Horst for five years. It was a little rough in the beginning with a new HOA, but our property manager, Nancy Miller, is fantastic. She knows our community and is responsive, attentive and professional. Excellent! Remember, your board makes decisions, not Horst.
Gabriella Carannante
May 25, 2021
Report
Wish I could give zero stars. CHRISTI NEAL needs to be fired. She won't help when I'm trying to pay. Left her multiple voicemails and she just hung up on me. They harass you through mail but won't answer the phone when you try to understand. Went to court once against them. Need to speak someone is charge of this terrible operation but it's impossible.
Vedran Ruzic
Apr 12, 2021
Report
Critical: Professionalism, Quality, Responsiveness, Value In response to the comment below: I actually felt the need to leave a review due to a lack of consistent enforcement of the guidelines as well as less than professional communication.
Deb Nelson
Feb 19, 2020
Report
I have filed numerous complaints at my apartment office and one of their representatives happened to be there the last time and said they would take care of the problem personally. The problem persists!
