Business Details
45 Years
experience
Premier Central Florida Vacation Rentals
Since 1981, Alexander Holiday Homes has established itself as Central Florida's premier vacation home property manager. With over 40 years of dedicated service, we specialize in managing 2-7 bedroom fully equipped vacation homes near major attractions like Walt Disney World Resort, Universal Orlando Resort, and Sea World. Our compliance with industry standards is evidenced by our membership in the Better Business Bureau of Orlando and affiliation with the Disney Travel Network. As an AAA/CAA Approved Vacation Homes provider, we offer comprehensive property management solutions including rental coordination, maintenance oversight, and damage waiver programs. Our team maintains two locations in Kissimmee - a front desk at 5047 W Irlo Bronson Memorial Highway and administrative offices at 1400 W Oak Street, Suite H.We accept properties in Orange, Osceola, Polk, and Lake Counties, ensuring rigorous property evaluations before management contracts. Our operational hours align with Eastern Standard Time, offering weekday services from 9 AM to 4 PM and weekend assistance from 10 AM to 4 PM. Through our proven management packages, we've successfully maintained approximately 200 properties across key Orlando areas. Our commitment to transparency shows in our detailed contract processes, supported by our Orlando and Kissimmee Chamber of Commerce memberships. We continuously enhance guest experiences through attraction ticket discounts, room upgrades, and currency conversion services for international travelers.
Services
Vacation Home Rentals
Property Management
Damage Waiver
Attraction Tickets
Room Upgrades
Details
- Year established: 1981
Highlights and features
- We have over 40 years of vacation rental experience in Central Florida
- Our homes include damage waiver programs for guest protection
- We maintain 200+ properties across premier Orlando locations
- Our BBB accreditation demonstrates commitment to ethical business practices
- We provide attraction tickets and upgrades through Disney Travel Network
Associations and certifications
- Better Business Bureau
- AAA
- CAA
Services
Vacation Home Rentals
Offering 2-7 bedroom fully equipped homes near major attractions, our vacation rentals provide hotel alternatives with kitchen facilities. Each property includes damage waiver options and 24/7 maintenance support during stays. We maintain strict quality standards across our 200+ property portfolio.
Property Management
Comprehensive management services include marketing, guest coordination, housekeeping, and maintenance. Our package features contract guidance, tax documentation, and property evaluations. We serve Orange, Osceola, Polk, and Lake County locations with transparent communication.
Attraction Tickets
Discounted tickets for Walt Disney World, Universal Orlando, and Sea World attractions. Available to guests through our Disney Travel Network affiliation. Includes convenient online booking and special upgrade options for premium experiences.
Damage Waiver
Optional protection plan covering accidental damage during stays. Designed to provide guest peace of mind while protecting property owners. Available on all rental agreements with clear claim procedures and coverage details.
Room Upgrades
Premium options for enhanced vacation experiences including luxury linens, premium appliances, and upgraded amenities. Available through our Diamond Class and Executive Class property tiers with transparent pricing structures.
People
Robert Hill
President
Mr. Hill leads Alexander Holiday Homes with over 40 years of property management experience. He oversees operations across 200+ vacation homes while maintaining quality standards through rigorous property inspections and contract evaluations.
Questions
What locations do your vacation homes cover?
We offer properties in Kissimmee, Celebration, South Orlando, and surrounding areas of Orange, Osceola, Polk, and Lake Counties.
Do you offer attraction ticket discounts?
Yes! As part of the Disney Travel Network, we provide discounted theme park tickets for Walt Disney World, Universal Orlando, and Sea World.
What payment methods do you accept?
Please contact our office directly for current payment options as this information isn't specified in our public materials.
Are your properties pet-friendly?
Specific pet policies vary by property - please inquire about individual home restrictions and requirements when selecting your rental.
How do you ensure property quality?
We conduct thorough evaluations before accepting new properties and maintain strict quality standards across our 200+ home portfolio.
Reviews (7)
Nancy La China Castanon
Nov 16, 2021
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I don't recommend these properties AT ALL! Please save yourselves the money, the bad customer service and the false information given about you! They will charge you for damages you didn't do! I rented this home for three days. Three days that we only used to SLEEP because most of the time we were out everywhere with the family. Please take photos of all tears, wears, stains and anything on walls, appliances, furniture, carpet etc etc. Otherwise. they'll blame you FOR EVERYTHING already damaged in their homes. Damages WE DIDNT DO. Would not recommend it, specially if you have children. They will use that against you!
Anya T.
Jun 12, 2020
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On March 13 a national state of emergency was declared, so we cancelled our reservation for April 2020. I had put down a $550 deposit originally. This company decided not to refund me my deposit, and they're reasoning is that I cancelled before March 14. I was honestly planning on trying to stay at one of their locations again on a later date, when things calmed down. I even tried just getting small portion of my deposit back, because they say they'll work with you for "extenuating circumstances", but they flat out denied me, even though we have major health issues and could not risk the travel right now. I do not reccomend them, if you have some type of emergency, they will not work with you. They offered me a measly $24, which I never even got.
Cheyenne Hayhurst
Dec 20, 2019
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We were initially pleased at the cleanliness of the house as well as great pool maintenance. Our biggest issues came up when dealing with this companies customer service. Firstly, a woman told us a certain price for pool heat over the phone and then just before we were to arrive they more than doubled it! When confronted about this, they proceeded to accuse my aunt of lying, saying that no woman worked on the day of the call. Second, after our stay we suggested (very respectfully) in our air bnb review that the place was in need of some updating ie; replace a few uncomfortable mattresses and some unusable cookware.
Their response was shocking! This company proceeded to unnecessarily, publicly post my aunt's first and last name (she only made her first name public for privacy reasons), where we had travelled from, and how long we stayed. They also left a long rambling response to our simple complaints and eventually went as far as insinuating my aunt is a liar yet again! Overall I give the company a poor review because they have horrible customer service, and acted childishly when faced with respectful and honest constructive feedback.
Their response was shocking! This company proceeded to unnecessarily, publicly post my aunt's first and last name (she only made her first name public for privacy reasons), where we had travelled from, and how long we stayed. They also left a long rambling response to our simple complaints and eventually went as far as insinuating my aunt is a liar yet again! Overall I give the company a poor review because they have horrible customer service, and acted childishly when faced with respectful and honest constructive feedback.
Norman Allan
Apr 17, 2019
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We like this company. Friends told us about them back in the 90's and we've been coming back ever since on family vacations. Not all the homes are new but always in good shape and very clean. The few times we had issues they resolved them professionally and quickly within hours. With over 200 choices on their website I can see how for some guests make the wrong choices. Especially if they reserve through a tour operator where you get no choice in your assigned home. In business over 35 years I guess that stands for something. Especially in Florida were so many scams seem to exist online.
Marion Dalton
Dec 16, 2018
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Stayed at Islebrook Drive home. It was terrible. Planes flying overhead could not hear each other talk. Pool was dirty took 4 days for them to come in and half clean it we were not even offered a rebate on the pool heat (I have pictures). Light in pool was not working, was not fixed up to time we left. Phone line was not working. Came home one day and alarm was going off in house, no one attempted or came by to see what was going on. Lights in house not working. To far away from everything. This was first time booking with Alexander Homes and quite possible my last.
Patty Robertson
Jan 31, 2018
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I was very nervous as our rental was part of an Air Transat package deal and we didn't find out what house we were getting until we arrived. The house was an older home which was fine. The home was very clean which was the thing I was most worried about. Everything we needed was supplied. My only concern was that it was not a gated community and the home did not have a security system. This made me nervous, I would have felt much better had there been a security system. We did not have any need to contact the company the entire duration of our two week trip. The home we stayed in was the Fantasia three bedroom and it looked just like it did on their website.
Julio Hernandez
Dec 09, 2017
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We rent a house back in march everything was good until 3 weeks before the arrival time when I was notified that the house we rent wasn't available due to some needed repair, the other home they assigned was in really bad shape first 1- the bed sheets and towels smell like dust 2- the locks on 3 out the 4 bathrooms where broken 3- the set of pool chairs where must damage 4- there where Roaches all over the house also 3 days in and my family was forced to leave the pool for 3 hours cause they need to put some chemicals.
And finally the day of my arrival we get to Orlando around 2:00pn I send and email asking if was possible to get the house earlier no matter $$ if we pay extra and they told me. Do not proceed to the house until 16:00hr since the house been cleaned and still when we get there at4:30pm the house look like needed complete Reno. Rent house before direct with the owner. This is my first and last with this company.
And finally the day of my arrival we get to Orlando around 2:00pn I send and email asking if was possible to get the house earlier no matter $$ if we pay extra and they told me. Do not proceed to the house until 16:00hr since the house been cleaned and still when we get there at4:30pm the house look like needed complete Reno. Rent house before direct with the owner. This is my first and last with this company.
