Business Details
29 Years
experience
Trusted Property Management Solutions in Salt Lake City
Since 1997, Concept Property Management has provided property owners and residents in Salt Lake City with exceptional management services. Specializing in mid- to upscale properties, we combine deep regional market expertise with personalized service to ensure both tenants and investors receive optimal value. Our maintenance teams, regular property inspections, and tenant retention programs ensure properties remain well-maintained while residents enjoy comfortable living environments. We prioritize customer needs through transparent communication, fair housing compliance, and advanced technology integration.Our team of bonded and insured professionals delivers tailored financial reporting, capital improvement planning, and legal protection services, establishing trust with property owners seeking long-term growth. By fostering vibrant apartment communities and maintaining strong vendor relationships, we create lasting value for residents, investors, and team members alike.
Services
Property Management
Tenant Screening
Maintenance Services
Financial Reporting
Legal Compliance
Capital Improvement Planning
Online Payment Systems
Tenant Retention Programs
Vendor Management
Market Analysis
Details
- Year established: 1997
Highlights and features
- We offer 27 years of property management expertise in Salt Lake City
- Our team provides biannual property inspections and emergency maintenance services
- We implement online tenant portals for rent payments and service requests
- We maintain strict compliance with Fair Housing Standards
- Our local market analysis maximizes rental income potential
What people say
Personalized experience
Exceptional service
Super friendly
Problem solved
Worked above and beyond
Services
Property Management
Full-service property management for residential investors combines personalized service with proven systems. Our team handles day-to-day operations including vendor coordination, capital improvement planning, and financial reporting while maintaining strict legal compliance. Residents benefit from prompt maintenance services and professional community management that preserves property values.
Tenant Screening
Comprehensive tenant evaluation process includes credit analysis, criminal background checks, and rental history verification. Our standardized screening protects property owners while matching qualified residents with suitable housing. We maintain Fair Housing Standards compliance throughout the selection process to ensure legal protection for both parties.
Maintenance Services
Experienced maintenance teams provide prompt repairs and preventative care through regular property inspections. We employ general contractors and maintain strong vendor relationships for specialized services. Biannual unit inspections help identify potential issues before they become major problems, ensuring resident comfort and property preservation.
Financial Reporting
Detailed financial tracking includes monthly statements, weekly reporting, and payroll management. Our systems provide property owners accurate insights into income streams, expenses, and investment performance. We implement income-maximizing strategies while maintaining transparent accounting practices for investor trust.
Online Portals
Tenant and owner portal systems streamline property management through digital solutions. Residents access rent payment options, maintenance request forms, and account information 24/7. Owners review financial reports and property status updates securely online, improving communication efficiency and reducing administrative delays.
People
Scott Cruze
President
President Scott Cruze leads Concept Property Management with 20+ years of experience in Salt Lake City's real estate market. He oversees all management operations including capital improvements, leasing strategies, and client relations while maintaining the company's commitment to personalized service.
Caitlyn Powell
Corporate Vice President
As Corporate Vice President, Caitlyn Powell manages strategic growth initiatives and business development. She plays a key role in implementing income-maximizing tools and market analysis strategies that help property owners maximize investment returns.
Kirstyn Cox
Director of Operations
Director of Operations Kirstyn Cox oversees daily management activities including vendor relations and service implementation. She ensures efficient operations across all managed properties while maintaining strong tenant relationships through responsive service delivery.
Kim Sorensen
Regional Manager
Regional Manager Kim Sorensen supervises property management teams across multiple locations. He focuses on maintaining consistent service quality and implementing best practices for property maintenance and tenant retention programs.
Justan Calder
Maintenance Supervisor
Maintenance Supervisor Justan Calder leads the skilled maintenance team. With expertise in property repairs and preventative care, he ensures timely resolution of service requests while maintaining building safety and appearance standards.
Questions
What property types do you manage?
We specialize in mid- to upscale residential apartment communities in Salt Lake City, including both new developments and established properties.
How do you handle maintenance requests?
Our skilled maintenance team responds promptly through our online portal system, offering both emergency repairs and scheduled preventative maintenance services.
What tenant screening process do you use?
We conduct thorough background checks including credit history, criminal records, and previous rental references while maintaining fair housing compliance.
How do you maximize rental income?
We use professional market analysis tools and income-maximizing strategies to set competitive rates while maintaining high occupancy levels.
What reporting tools are available to owners?
Our digital portal provides monthly financial statements, weekly updates, and detailed performance reports accessible 24/7 from any internet-connected device.
Are your staff members qualified?
Yes, all employees are bonded, insured, and receive ongoing training to maintain professional standards in property management practices.
Reviews (7)
Shalyce Gardner
May 16, 2022
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Since it was my first time getting my own place I was very intimidated my the process. Concept Property management made it easy though. Sara Hildebrand was the one who reviewed my application and helped me through the process and she was amazing. She was vary kind and helpful and really made it a good and easy experience.
Peter Dalton
May 09, 2022
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I have had the most wonderful experience with Christi. I am a disabled veteran that has been displaced due to my previous residence undergoing re-modeling. I have to go through all sorts of government red tape to get funding to move into a new apartment. Christi has gone above and beyond the call of duty on my behalf. She has been extremely patient and spent a lot of time helping me. She is a gem and a wonderful person. Thank you Christi! Pete Dalton
Chantel Colby
Mar 18, 2022
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I have lived at Woodland Cove since 2017 and Sarah is my property manager. I have always had a wonderful experience with her and the Concept team but recently she did something that I had to take the time to tell everyone about. I am not an easy tenant to deal with and am often coming unglued for everything and I mean EVERYTHING. I recently just signed another year lease with them. I had a feeling the rent was going to go up based on how the housing market currently is. Sarah, being the Angel that she is, called me before she sent me the rates and explained to me what was going on and why.
We had a good long talk and I cried and screamed for most of it. She let me vent and just listened to all of my concerns. She is beyond comparison of anyone else I have ever worked with and needs to be recognized for it. I have many friends in the community and she does this with everyone not just me. It is just the person she is. She truly cares for us and shows it always.
We had a good long talk and I cried and screamed for most of it. She let me vent and just listened to all of my concerns. She is beyond comparison of anyone else I have ever worked with and needs to be recognized for it. I have many friends in the community and she does this with everyone not just me. It is just the person she is. She truly cares for us and shows it always.
Kaitlyn Pusey
Feb 16, 2022
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I've been searching for the perfect apartment for me, and found one managed by Concept Property Managment. It's my first time doing anything like this on my own, and Madison was an amazing help to me. She answered all of my questions promptly and explained things in a way that is easy to understand. Now I'm happily moving into my new apartment and am so excited to be working with Madison throughout my lease. :
McKenna Jensen
Jan 27, 2022
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Madison with Concept Property has been extremely helpful and easy to work with, making my process of getting into my first apartment feel not so overwhelming. She's super responsive and willing to answer any questions. While I don't have previous experience working with a property company, my experience has been great so far!
Monica Scott
Jan 26, 2022
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Sarah has been great to work with. I have enjoyed living at the apartments so far. Maintenance is timely and occasional group texts to update the complex on any apartment-wide issues is very convenient.
Alicia Tingey
Jan 24, 2022
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We worked with Sarah from this company. My husband and I wanted to move out 5 months before our lease ended. They were flexible with us told us if we could find someone who would sign a new year lease with our apartment. We could get out of our contract. We had a few flaky people who said they would fill out an application but either didnt follow through or wasnt open about their income. She was very patient with us through the process. We would be willing to work with this comepany again.
