Business Details
22 Years
experience
Expert Property Management Services in Pocatello
Five Star Property Management is a Pocatello-based full-service property management company serving investors and homeowner associations since 2004. Our team combines local market expertise with technology-driven solutions to manage single-family properties, townhouses, condos, apartments, and HOAs across Southeastern Idaho. We prioritize transparent communication, meticulous property oversight, and personalized service to ensure owner and resident satisfaction. Our dedicated staff brings decades of combined experience in real estate operations, accounting, and client relations. We maintain strict compliance with local landlord-tenant laws while leveraging our deep community connections to optimize property performance.Our commitment to continuous improvement drives our annual review processes and feedback mechanisms. Through strategic vendor partnerships and proactive maintenance protocols, we protect property values while minimizing owner involvement. Our localized focus in Pocatello and surrounding areas enables rapid response times and market-specific insights. We maintain rigorous financial accountability through detailed security deposit documentation and transparent reporting systems. Our team's diverse expertise in construction, accounting, and customer service positions us to address the full spectrum of property management needs.
Services
Residential Property Management
Multi-Family Management
HOA Management
Apartment Management
Investment Property Services
New Construction Management
Details
- Year established: 2004
Highlights and features
- We provide localized expertise with 20+ years of combined management experience
- Our team offers full-service solutions from accounting to maintenance coordination
- We maintain transparent communication through digital portals and regular reporting
- Our staff includes certified professionals in property services and client relations
- We implement rigorous security deposit documentation and dispute resolution processes
What people say
Responsive communication
Professional management
Financial transparency
Reliable service
Prompt maintenance
Services
Residential Property Management
We manage single-family rental properties with comprehensive oversight including tenant screening, lease administration, and property maintenance. Our services ensure property value preservation while minimizing owner involvement. We handle all aspects of property operations including financial reporting and regulatory compliance.
Multi-Family Property Management
Our team oversees townhouse complexes and apartment buildings with specialized HOA coordination and bulk maintenance programs. We implement efficient systems for rent collection, vendor management, and resident communication to maximize investment returns.
HOA Management Services
We provide complete HOA administration including meeting coordination, rule enforcement, and financial management. Our services include budget preparation, vendor contracting, and compliance monitoring to ensure smooth community operations.
Investment Property Services
Our investment-focused solutions include market analysis, rent optimization, and property improvement recommendations. We offer detailed performance reporting and strategic guidance to help owners grow their real estate investments.
New Construction Management
We coordinate new construction projects with quality control inspections and contractor management. Our services ensure timely completion while maintaining budgetary constraints and regulatory compliance for residential developments.
People
Heidi
Founder, Owner
Heidi founded Five Star Property Management in 2004 after managing rentals since 1998. She holds an Idaho State University degree and specializes in property improvements. She enjoys traveling with her family and outdoor adventures.
Dannis
Owner
Dannis graduated as top finance scholar from University of Utah. He focuses on business development and operational efficiency. An avid real estate investor, he enjoys skiing and mountain biking with his family.
Kevin
Property Services Manager
Kevin has led property services since 2015, leveraging technology for client solutions. He maintains vendor relationships and specializes in customer service systems while balancing humor with professional expertise.
Daysha
Client Services Manager
Daysha graduated from Idaho State University with marketing expertise. She manages client relations with attention to detail while maintaining community connections through local activities and outdoor recreation.
Katie
Accounting Services Manager
Katie oversees financial operations with a focus on accuracy and client communication. She brings problem-solving expertise to accounting matters while maintaining a calm approach to complex financial situations.
Questions
What areas do you serve?
We specialize in Pocatello, American Falls, Blackfoot, and Chubbuck areas with localized market expertise.
What property types do you manage?
We handle single-family homes, townhouses, condos, apartments, and HOA communities across Southeastern Idaho.
How does your security deposit process work?
We provide detailed deposit statements with 15-day review periods for disputes, following Idaho state regulations for deductions and returns.
What accounting services do you provide?
We offer rent collection, financial reporting, tax documentation, and transparent accounting through digital portals for owners.
How do you handle maintenance requests?
Residents submit requests through our web portal with 24/7 access for urgent issues and scheduled service during business hours.
Reviews (4)
Terry W.
May 20, 2022
Report
Not Trustworthy, Rental was dirty at beginning of lease & they were told about it. Then after a year of no problems, no late rent, they Charged another credit check fee for everyone on lease & Raised the Rent. after two years & moving out trying to charge almost $300 in cleaning & paint fee's a month after move out. This company is Not Fair or Honest. DON'T trust them.
Michael Jindra
Apr 25, 2022
Report
Very mixed at best. Cumbersome, complex application process. Some of their contractors/workers are incompetent, as they flooded our yard by leaving a broken valve open-- I saved them a bundle by finding and closing the shutoff valve before it could cause damage- without so much as a thank you from them. Then they way over-charged on minor items from the move-out inspection, like forgetting to put all bulbs back in.
Be sure you videotape everything before you move in, and expect they will keep some of your deposit no matter what. I have been a landlord myself several times over the past decades, and would never act as they do. But I guess with the market the way it is, they think they can get away with it.
Be sure you videotape everything before you move in, and expect they will keep some of your deposit no matter what. I have been a landlord myself several times over the past decades, and would never act as they do. But I guess with the market the way it is, they think they can get away with it.
Eric Richard
Mar 19, 2022
Report
They were VERY fair with our move out. I would imagine some renters are "the problem". Living in their property was a good experience. Clean and well taken care of. In about 3 years of living in my apartment, really never heard from them at all, which is good. When moving out, I got a fair return on my deposit. If you are a reasonably clean person that cares about how you live, this is a great place to rent from.
Lindsay Allen
Feb 10, 2022
Report
We've been very pleased with Five Star. We've been renting an apartment through them for two years and they've always answered our emails and service requests the same day or within 24 hours. If something needs fixed, they fix it as soon as possible. When we were looking for apartments, they also had the cleanest and best maintained ones, that's why we chose them. Kylee is also great to work with and is always prompt, professional, and friendly when responding to our questions.
