Business Details
33 Years
experience
Your Premier Hospitality Partner in Panama City Beach
Royal American Hospitality was founded in 1993 by the Chapman family, rooted in the belief that true hospitality begins at home. Our journey began in Bay County and has evolved into a comprehensive network of properties and services designed to deliver seamless guest experiences while fostering growth for local partners. With nearly three decades of dedicated service, we have established ourselves as stewards of the communities we serve, driven by consistent leadership, innovation, and a uniquely coastal work ethic. Our integrated approach spans tourism-related companies, offering attractions, accommodations, and specialized services that create economies of scale essential to our partnerships. We pride ourselves on being a one-stop-shop for hospitality solutions, combining deep industry expertise with a commitment to enhancing guest satisfaction.Our teams dedication to excellence is reflected in every aspect of our operations, from personalized guest services to strategic revenue management. We continue to grow while maintaining our core values of community stewardship, operational efficiency, and exceptional hospitality. Our leadership team brings decades of combined experience across hospitality, human resources, marketing, and facility management, ensuring a holistic approach to service delivery. We invest in our employees development, fostering a culture of continuous improvement and customer-centric innovation. This foundation of experience, expertise, and community focus positions us as a trusted leader in the hospitality industry.
Services
Hotel accommodations
Vacation rentals
Water sports rentals
Beach services
Fishing tours
Event planning
IT support
Human resources
Marketing services
Details
- Year established: 1993
Highlights and features
- We offer 30+ years of combined leadership experience in hospitality management.
- Our integrated approach delivers seamless experiences across accommodations, attractions, and services.
- We prioritize community stewardship and local economic partnerships.
- Our team includes certified professionals in revenue management and guest services.
- We operate a diverse portfolio of award-winning hospitality properties and services.
Services
Hotel accommodations
Our hotel accommodations provide comfortable stays with beachfront access and modern amenities. Guests enjoy spacious rooms, event facilities, and personalized service. We cater to both leisure travelers and business groups seeking reliable hospitality solutions.
Vacation rentals
Royal American Beach Getaways offers vacation rental properties along 27 miles of beachfront. Our rentals include fully furnished homes and condos with concierge services. This option suits families and groups seeking flexible, home-like accommodations.
Water sports rentals
We provide jet ski rentals, beach chairs, umbrellas, and other water sports equipment. Our services enhance beach experiences while prioritizing safety and convenience. Equipment rentals are available at prime coastal locations for immediate guest access.
Fishing tours
Guided fishing tours operate through Panama City Inshore and Heritage Excursions. Services include inshore fishing, bay tours, and dolphin watch cruises. Expert guides with generations of local experience ensure memorable fishing adventures for all skill levels.
Event planning
We coordinate events at venues like Boardwalk Beach Hotel and Grand Mare Shell Island Cruises. Services cover conference planning, wedding coordination, and special event logistics. Our team manages facilities, catering, and guest accommodations for seamless event execution.
People
Marcus Jones
Director of Guest Services
Marcus has 16 years of hospitality experience, including leadership roles with Marriott and IHG. He joined Royal American in 2019, focusing on staff development and guest satisfaction. He specializes in hospitality training and team building.
Angela Brooks
Executive Director of Human Resources
Angela brings 19 years of HR expertise, managing payroll, benefits, and risk programs. She advanced from HR Assistant to Director at Royal American, developing comprehensive HR policies. She prioritizes employee relations and strategic talent development.
Michael Greer
Vice President
Michael oversees all operations with 30+ years in hospitality leadership. He has executive experience with major hotel brands and serves on industry boards. His focus includes operational efficiency and quality management across lodging segments.
Teresa Gunter
General Manager - Vacation Rentals
Teresa has 30+ years of hotel management experience across multiple states. She leads Royal American Beach Getaways since 2020, managing Gulf-front properties. Her background includes roles with Hilton, IHG, and Gaylord Entertainment.
Woody Drobia
General Manager - Boardwalk Beach Hotel
Woody has over 25 years with Royal American, starting as Executive Chef in 1996. He advanced to General Manager in 2015, overseeing food services and hotel operations. He brings culinary expertise and hospitality leadership to his role.
Questions
What services does Royal American Hospitality offer?
We provide hotel accommodations, vacation rentals, water sports rentals, beach services, fishing tours, event planning, and hospitality management services.
Where are Royal American Hospitality properties located?
Our properties span 27 miles of beachfront in Panama City Beach, Florida, with additional services across Bay County.
How long has Royal American Hospitality been in business?
We were founded in 1993 and have served the Panama City Beach area for nearly 30 years.
Can I rent water sports equipment through Royal American Hospitality?
Yes, Royal American Water Sports offers jet ski rentals, beach chairs, umbrellas, and other beach equipment.
Do you offer guided fishing experiences?
Yes, Panama City Inshore provides guided inshore and bay fishing experiences for light-tackle and fly fishing enthusiasts.
Reviews (4)
Chw Solutions
Jun 21, 2022
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NO HVAC We arrived on 6/22/2022 at 11:50pm to find unit to be in dis repair photos for each issue. And no HVAC unit was 81 and set to 70. Sent a email to Royal American getaway and got no reply. Then I called and got transferred to a number that was not answering. So I was stuck with no HVAC for the night of the 22. The next morning a contractor showed up at 830 am and said unit need to be replaced but they could not do it that day the 23.
So I called again and go offered a partial refund. and I said no I want a full refund and they refused. I spoke to a manager that had no concept of customer service (marcus) now they ignore my calls and don't answer they have done a partial refund. so they have charged me 450$ for one night with no HVAC. I have contacted a lawyer and am going that route.
So I called again and go offered a partial refund. and I said no I want a full refund and they refused. I spoke to a manager that had no concept of customer service (marcus) now they ignore my calls and don't answer they have done a partial refund. so they have charged me 450$ for one night with no HVAC. I have contacted a lawyer and am going that route.
Richard Weir
Feb 20, 2022
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Friendly staff, very well maintained, problems in rental units from Royal American fixed quickly. View second to none.
Charissa Zerrusen
Feb 18, 2022
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The condominium was easy to find. The only complaint we had was there were stains on the couch pillows as well as the bedroom pillows, everything else was very clean! Definitely would stay here again for future vacations!
Jamesa Van Den Bosch
Oct 17, 2021
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Critical: Quality, Responsiveness Arrived to find a roach in the kitchen. Also, there were no parking passes or wrist bands in the unit. Spent over an hour and a half calling to be bounced around and not helped. Finally got someone from a different management property to actually help and get us the needed items. Unit itself is fine, but the manager of the unit SUCKS!
