Business Details
33 Years
experience
Emergency
services
Expert Community Association Management Services
Professional Association Services has been delivering professional, efficient, and personalized community association management solutions across Northern California since 1993. Our integration of modern technology, including Resident Portals and digital communication tools, enhances operational efficiency while reducing costs for boards, homeowners, and residents. We prioritize collaborative management, ensuring timely production of meeting minutes, completion of action items, and regular board updates between meetings. Accredited by the Association Management Company designation, our team of certified professionals adheres to industry best practices in managing homeowner associations and condominiums. With a philosophy centered on quality, service, performance, and integrity, we specialize in governance, financial management, community building, and 24-hour emergency response. Our comprehensive approach includes detailed site inspections, electronic document retention, and dedicated management teams that maintain transparency through documented phone logs, emails, and work orders.Clients benefit from our proactive problem-solving, commitment to contractual accountability, and extensive experience in construction defect litigation support. Recognized for our responsiveness, we acknowledge all communications within eight business hours and provide free 24/7 access to HOA information through our online portal. Our track record demonstrates consistent success in resolving long-standing management issues and improving fiscal and operational outcomes for associations. This combination of technical expertise, client-focused service, and community-building expertise establishes us as a trusted partner for Northern California associations seeking reliable management solutions.
Services
Association Governance
Financial Management
Community Building
Online Portals
Property Maintenance
Election Services
Expert Witness
Details
- Year established: 1993
Highlights and features
- 24-hour emergency response available
- Certified community association managers
- Electronic document retention system
- Dedicated management teams per community
- Thorough board meeting preparation
Associations and certifications
- Accredited Association Management Company
What people say
Excellent job balancing needs
Proactive approach to management
Thorough documentation practices
Responsive communication system
Successful remediation of past issues
Services
Property Management
Our property management services ensure optimal maintenance and value preservation for community associations. We implement comprehensive maintenance programs, conduct regular site inspections, and maintain detailed documentation of all management activities. With over three decades of experience in Northern California, our certified managers handle vendor coordination, budget oversight, and emergency response to protect property owners' investments.
Association Governance
We provide expert governance support to community associations through structured meeting preparation and documentation. Our services include producing comprehensive board packets, maintaining detailed action item tracking, and facilitating communication between boards and residents. This structured approach helps associations maintain compliance with governing documents and civil code requirements.
Online Services
Our Resident Portal platform offers 24/7 access to association information for homeowners and board members. The system includes document retention, communication tools, and financial information access. This digital infrastructure improves transparency and efficiency while reducing administrative costs for community associations.
Expert Witness
We provide expert witness services for community associations in California, specializing in management practices and construction defect litigation. Our team compiles detailed documentation of management costs and procedures to support legal proceedings while maintaining professional objectivity and adherence to industry standards.
Community Building
Our community building services focus on enhancing resident satisfaction through consistent communication and event management. We implement strategies to improve member perceptions of their association while maintaining compliance with governing documents and facilitating constructive interactions between all stakeholders.
People
Susan L. Hoffman
Founder and CEO
AMS, CMCA, and PCAM certified professional with over 30 years of community association management experience. Developed innovative management approaches emphasizing communication and accountability. Leads team of certified managers in Northern California operations.
Questions
What services do you offer for community associations?
We provide complete governance, financial management, property maintenance, and 24/7 emergency response services for HOAs and condominiums in Northern California.
How do you handle emergency maintenance requests?
Our 24-hour emergency response team addresses urgent maintenance issues outside regular business hours to protect community safety and property integrity.
What technology tools are available to residents?
Our Resident Portal provides 24/7 access to association documents, financial information, and communication tools for homeowners and board members.
How do you ensure board meeting effectiveness?
We prepare comprehensive board packets in advance, document all action items, and provide regular progress updates between meetings to maintain governance efficiency.
What areas do you serve?
We specialize in community association management across Northern California, with offices in Fremont and Santa Rosa.
Can you assist with election processes?
Yes, we offer Inspector of Election services including candidate solicitation, ballot distribution, and official vote tallying for association elections.
Reviews (6)
Patricia Fears
Jun 13, 2022
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OMG, I've never read the reviews for our property management company. It really makes things more clear as to why the property has not been maintained. This is just the way they operate. This is disappointing and disturbing. I'm so saddened after seeing these reviews.
Gerry Harp
Jan 29, 2022
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PAS has been a good steward of our community for as long as I can remember. They are organized, intelligent, and helpful with our major needs like, fixing the roof, pest control, ordinary maintenance and simple legality information when we need it. I will be the first to admit that PAS is weak on person-to-person customer service and this leads to conflict with some residents, though not with me.
Yet we should evaluate them based on the curation of our community history and simply getting things done for an economical price. This explains why we have continuously chosen PAS to serve our community for more than 20 years.
Yet we should evaluate them based on the curation of our community history and simply getting things done for an economical price. This explains why we have continuously chosen PAS to serve our community for more than 20 years.
Gau Gau
Jul 21, 2021
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Zero star if possible. Kim is rude and not helpful at all. Even with polite questions, her answers are super short and condescending. I don't think they're trained with customer service and simply consider all homeowners little children that need to be told what to do or cannot do. Very disappointed and upset when we have to pay the HOA fee for this low level of service. I will complaint with our HOA board to change to any other management company that understands customer service.
Meagan Hicks
Jul 20, 2021
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Very bad HOA. Terrible customer service. Save your money and head somewhere else where people actually care.
Anay Aa Jewelers Ashwin
May 01, 2021
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Unprofessional association. Would NOT recommend. Customer service is terrible. "Theresa Flores" & "Palo" are extremely rude and have absolutely no concept of customer service. They take months to respond to issues and do nothing to resolve them. They were responsible for damage to my car and did everything they could to avoid paying for it. They even asked me to join a meeting to discuss it, but when I joined they removed me from the meeting. Don't use this HOA management.
Neil Kovummal
Dec 11, 2020
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Very unprofessional company with zero concept of customer service. Many of the residents in our neighborhood have had poor experiences with PAS and their representatives. Please be aware of their horrible reputation. It's hard for me to understand why they don't seek to improve their brand image and customer service. Not the type of people that should be running a company like this in today's day and age. Go with someone else.
