Business Details
Emergency
services
Your Trusted Property Management Partner in San Diego
People Helping Others is a second-generation, family-owned property management company serving San Diego County for over 35 years. Our foundation in honest dealings and time-proven methods combine diligent cost controls with respectful tenant relations to deliver financial success for clients and a superior renting experience. We prioritize convenience through online tenant services and transparent, affordable fees while maintaining a hands-on approach to property management. Our expertise spans tenant placement, property inspections, lease renewals, and accounting services, supported by a dedicated team committed to long-term client relationships.With a focus on residential properties, we provide personalized solutions for homeowners and landlords, ensuring properties remain well-maintained and profitable. Our 24/7 emergency response and rigorous tenant screening process underscore our commitment to reliability and quality. As stewards of our clients' investments, we blend decades of industry experience with modern technology to simplify property management. Our family legacy drives our mission to treat tenants fairly, avoid hidden fees, and deliver exceptional service that fosters trust and longevity in the rental market.
Services
Tenant Placement
Property Inspections
Rental Agreements
Maintenance Requests
Online Portals
Lease Renewals
Accounting Services
Tenant Screening
Emergency Repairs
Property Marketing
Highlights and features
- We are a family-owned business with 35+ years of local property management experience.
- Our hands-on approach ensures proactive property maintenance and tenant relations.
- We guarantee transparent pricing with no hidden fees or minimum monthly charges.
- 24/7 emergency response service for urgent property issues and tenant needs.
- Online portals streamline rent payments, maintenance requests, and account management.
Services
Tenant Placement
Our rigorous tenant screening process verifies income, credit history, and rental references to secure qualified residents. We market properties across multiple platforms at no upfront cost, ensuring maximum visibility. Owners receive timely approvals and final decision authority over applicants.
Property Inspections
We conduct initial, move-in/move-out, and periodic inspections to document property condition and prevent disputes. Our proactive approach identifies maintenance needs early, minimizing costs and preserving property value through detailed inventory tracking.
Online Portals
Our secure tenant and owner portals enable 24/7 access to payments, maintenance requests, and account information. Tenants submit applications and insurance proof digitally, while owners receive electronic funds transfers and detailed financial reports with attached invoices.
Maintenance Coordination
We manage emergency and routine repairs through a trusted network of service providers. Our 24/7 response system ensures timely resolution of urgent issues, while regular inspections help prevent costly long-term damage to rental properties.
Lease Management
We utilize California Association of Realtors-approved lease agreements and provide comprehensive move-in packages. Our team handles lease renewals by analyzing market rates and conducting interior inspections to maintain competitive rental pricing.
People
Karl Mortensen
Broker
Founder with decades of San Diego real estate experience, specializing in property management strategies and tenant relations. Transfers generational expertise to ensure long-term business continuity.
Greg Mortensen
Property Manager
Manages day-to-day operations with focus on cost controls and property maintenance. Implements hands-on approach to ensure client satisfaction and tenant retention.
Kevin Mortensen
Office Manager
Coordinates administrative operations and client communications. Ensures smooth workflow between property managers, tenants, and owners through organized systems.
Kim Mortensen
Administrative Assistant
Supports property management team with documentation and client correspondence. Maintains attention to detail in processing applications and lease agreements.
Gena Rohr
Administrative Assistant
Assists with tenant screening and record-keeping. Provides responsive support for both property owners and residents through organized administrative processes.
Questions
What property management services do you offer?
We provide full-service management including tenant placement, property inspections, lease agreements, maintenance coordination, accounting, and 24/7 emergency response for residential properties in San Diego County.
How do your fees compare to other companies?
Our standard fee is 9% of collected rents (lower for apartments) with no hidden charges. We offer free marketing, accounting statements, and maintenance coordination without additional fees.
What is your tenant screening process?
We verify income, credit history, rental references, and employment. We perform detailed credit reports including eviction records and public debts, with approvals typically within 48 hours.
How do you handle property maintenance emergencies?
Our team responds 24/7 to urgent issues through a network of trusted service providers, ensuring quick resolution of critical problems like plumbing or electrical failures.
Can I access my account information online?
Yes, our secure Owner Portal provides 24/7 access to financial statements, tax documents, payment history, and communication tools with direct ACH payment options.
Reviews (6)
Karen Lager
May 24, 2022
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Do not let this company manage your property! I have been a property owner for many years and let me just say that they are the worst company I have ever had to deal with. They are very unresponsive to emails and rude when I call. I have received several complaints from tenants about them. The people running this company are so lazy and refuse to do anything except collect their check. Choose a different property management company.
Lirio Robles
May 02, 2021
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Yes, I love this place, it's friendly, clean, close to shopping center and freeways and M.t.s transportation.gena is a great person to work with.she explain and went thru the whole procedure.thank you people helping others property!.
Joshua James
Apr 15, 2021
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Highly recommend People Helping Others! Greg, Kevin and the team have a wonderful system - built around integrity and trust. They always look to provide the best service for their customers, both investors and tenants.
Riverspirit
Oct 14, 2020
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Super solid company. Gena is friendly, very organized, communicates clearly, and has great energy. Greg, also came immediately for our maintenance requests, and is very knowledgable and reasonable about housing needs. This company made sure our family had a safe place to stay the day we moved to San Diego, and everything about renting from them is streamlined and professional. Moving out was smooth and fair, and the staff was absolutely helpful and on time with everything. So grateful to have met such awesome honest people and highly recommend their services.
Corey Truax
Nov 14, 2019
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Friendly and helpful staff. Very communicative during the moving process. Kevin was exceptional in assisting to get my doors re-keyed and even came back to take care of a minor issue directly afterwards. It's very refreshing to find people who obviously care about their work and are happy to do it. It should be noted that as a military family with a deployed spouse, it was challenging to take care of paperwork. Gena was very understanding and helpful in ensuring we were able to transition and do what needed to be done, despite one of us being deployed. Would highly recommend.
Isaac
Apr 24, 2019
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I've been living in one of their managed properties for a reasonable amount of time and I couldn't be more pleased with the service people helping others has provided. Gina is extremely kind, punctual, and service oriented. When we had a small issue with our home, we were contacted by the repairman the next day. I also appreciate the ability to pay rent online, seems like such an easy convenient feature that unfortunately many other management companies do not offer. Kudos!
