Business Details
46 Years
experience
Emergency
services
Trusted Real Estate & Community Management Solutions
Terra West is a community-focused management company with over 45 years of experience dedicated to transforming neighborhoods into vibrant living spaces. Our approach combines responsive leadership, local decision-making, and innovative technology to create communities where residents thrive. We specialize in community association management, property management, and real estate services, serving over 230 community associations and 45,000 doors across Nevada and Southern Utah. Our commitment to relationships over transactions ensures personalized service backed by a team of industry experts. With a 24-hour support team and insourced accounting, human resources, and maintenance services, we streamline operations while maintaining deep local engagement.Our technology-driven solutions include virtual invoice approvals and secure portals for transparent communication. Recognized for exceptional tenant screening and property marketing, we help investors maximize returns while ensuring quality tenant placements and reduced vacancies. Through board education programs and community-building initiatives, we enhance resident engagement and satisfaction. As the largest privately owned management firm in Nevada, we invest in employee development and technology to deliver lasting value to homeowners, investors, and community members.
Services
Community Association Management
Property Management
Real Estate Sales
Tenant Services
Financial Reporting
Technology Solutions
Community Building
Owner Services
Rental Listings
Maintenance Requests
Details
- Year established: 1980
Highlights and features
- 45+ years of community management experience in Nevada and Southern Utah
- 24/7 live support team for urgent maintenance and service requests
- Proprietary technology for transparent virtual invoicing and reporting
- Locally empowered decision-making with direct access to leadership
- Proven tenant screening process with background and financial evaluations
What people say
Trusted professional partner
Responsive support teams
Positive partnership years
Experienced marketing strategies
Quality tenant placements
Services
Community Association Management
We provide comprehensive HOA management services including board support, financial reporting, and community engagement initiatives. Our dedicated community managers ensure compliance with Nevada Revised Statutes while implementing technology solutions for transparent communication and efficient operations. Services include virtual invoice approvals, board education programs, and 24-hour emergency support.
Property Management
Our property management solutions cover marketing, tenant screening, maintenance coordination, and financial reporting. We utilize industry-leading software for faster vacancy rates, conduct thorough property inspections, and maintain a network of licensed contractors for timely repairs while providing monthly accounting statements and direct deposit payouts.
Real Estate Sales
We offer complete real estate sales services including property valuation, market analysis, staging coordination, and transaction management. Our agents specialize in pricing strategy, comparative market analysis, and neighborhood selection to help clients achieve optimal sale prices and purchase terms in Las Vegas markets.
Tenant Services
Our tenant services include property selection assistance, application processing, and maintenance request handling. With over 500 rental units available, we offer prorated rents for mid-month move-ins, pet-friendly options, and 24-hour maintenance support while ensuring prompt response times for tenant inquiries.
Financial Reporting
We deliver timely financial reporting including annual budget preparation, monthly statements, and secure banking solutions. Our services feature lockbox options, eSign capabilities for accounts payable, and comprehensive year-end tax documentation with 1099 forms issued for investor compliance requirements.
People
Lisa De Marigny
President & Chief Operating Officer
Lisa De Marigny leads Terra West's operational strategy with a focus on maintaining company values while driving growth across its multi-state footprint through strategic community management initiatives.
Tammy Burns Miuccio
Vice President of Real Estate Division
Tammy Burns Miuccio oversees real estate operations with Nevada Real Estate License #B.0020303 LLC, bringing extensive property management experience to investment strategy and client representation.
Julie Cline
Director of Human Resources
Julie Cline manages Terra West's talent development programs, ensuring staff receive ongoing education and training to maintain industry expertise across all service areas.
Emma Munger
Controller
Emma Munger oversees financial operations, implementing accounting systems that ensure accurate reporting and compliance across thousands of managed properties and community associations.
Kelly Hurtado
Director of Community Management
Kelly Hurtado leads community management teams, focusing on resident engagement and operational excellence through personalized service and technology integration for enhanced community experiences.
Questions
What types of communities do you manage?
We manage community associations, business parks, condo/hotels, and residential neighborhoods across Nevada and Southern Utah.
How do I submit a maintenance request?
Submit requests through our online portal or contact our 24-hour live help team directly for urgent needs.
Do you offer tenant screening services?
Yes, we conduct comprehensive tenant screening including background checks, financial verification, and rental history assessments.
How are property management fees structured?
Our fees include setup, leasing, lease renewal, and a percentage of collected rent with transparent accounting practices.
What real estate services do you provide?
We assist with property pricing, market analysis, staging, and both residential and rental property transactions.
Reviews (6)
Carlis Lloyd
Jun 05, 2022
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Difficult getting through to speak to someone about my bill. I was charged late fees and a return fee and I had not got my payment booklet yet. Terra West sucks. Also, I was treated badly at the Mountain Falls club house while attempting to get inside to get my fob to the point that paramedic was called after I had an anxiety attack. The staff was unapologetic and showed no empathy.
Peter Fritz
Apr 23, 2022
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Zero stars should be an option. I am president of an HOA, TW bought out our management co without telling us, spent 3 months "transitioning" they are horrible! They don't pay the vendors timely, they do not follow board direction as required by law, they don't care. We are dumping them.
Pedro Bruno
Mar 21, 2022
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I live in one of the neighborhoods this irresponsible Management Corporate (Terra West) is been in charge for many years, and I, personally, seen the terrible job they've done to my community's. Terra West through Glenview permanently denied m maintenance service that we, the owners, requested. The worse, Terea West was charging, monthly, for for a "SERVICE" they regularly doesn't done. It is an abuse.
Several neighbors of our community are organizing to complain against them. Now, T, Glenview is welcoming PINNACLE to "replace" Terra West, I don't think so. I think they're still the same people. THEY REFUSE TO expend part of the money the neighborhood pays. TOTALLY, DISGUSTING AND DISAPPOINTED. Glenview
Several neighbors of our community are organizing to complain against them. Now, T, Glenview is welcoming PINNACLE to "replace" Terra West, I don't think so. I think they're still the same people. THEY REFUSE TO expend part of the money the neighborhood pays. TOTALLY, DISGUSTING AND DISAPPOINTED. Glenview
Margoth Tello
Feb 18, 2022
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It not only took them 1month to reach out to me, despite me calling multiple times. Now if I want a security panel I have to get it approved which per the front desk will take 1-month. That's 2 months! I'm a single woman of color, I want to able to install security system as soon as possible! Already pay $187 but to access the pool and open the community gate I have to pay an additional $60. As if the almost $200 doesn't cover it. The only reason it's not zero stars is because since I began emailing Jesse he has been quick to answer my emails and questions, which is more than I've gotten since buying my home!
Corona Dc
Jan 28, 2022
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WORST COMPANY EVER.DO NOT COME NEAR TERRA WEST HOA.THIEVES ALL THE WAY.WE ARE IN A PANDEMIC.I OWN A HOME WHICH I RENT OUT.THE TRIM NEEDS PAINTING.I WAS STUCK IN MEXICO FOR SIX MONTHS.WHEN I COME BACK.I HAVE A $400. VIOLATION FEE.THATA RIDICULOUS.
Justin
Nov 26, 2020
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Absolutely horrible company! It makes me sick to my stomach even giving them 1 star. I was told I needed to replace dead bushes in my front yard. I contacted them the day I received the notice in the mail asking them to give me 1 week to replace them because we were going out of town and was told we got the extension. 5 days later, I was given my 1st fine. I tried emailing them and they wouldn't respond.
After my 4th email, I got a response saying my request for an extension was denied. I wanted to hire a company to plant the bushes for me so I know it's done right but because they are such a trash company and lied about giving the extension, I had to put them in myself.
After my 4th email, I got a response saying my request for an extension was denied. I wanted to hire a company to plant the bushes for me so I know it's done right but because they are such a trash company and lied about giving the extension, I had to put them in myself.
