Business Details
Emergency
services
Trusted Property Management Solutions
At Pinnacle Realty Services, we believe exceptional property management stems from dedicated professionals who prioritize personalized service and open communication. With nearly three decades of experience, our team specializes in managing homeowner and condominium associations, offering comprehensive financial oversight, maintenance coordination, and capital reserve planning. We establish independent banking accounts to streamline association finances, implement preventive maintenance programs, and ensure timely resolution of service requests through our work-order log system.Our hands-on approach allows direct communication with principals John or Anne Ross, ensuring prompt responses to client needs. We coordinate grounds maintenance by selecting qualified contractors, conduct reserve studies to protect property investments, and provide 24/7 emergency handling through an answering service. Our commitment to exceeding expectations has earned us recognition as a leading firm in the Tri-State area, serving communities with professionalism and tailored solutions.
Services
Financial Administration
Repairs Coordination
Grounds Maintenance
Reserve Implementation
Emergency Handling
Transition Services
Highlights and features
- We offer 30 years of specialized experience in association management
- Our hands-on approach ensures direct communication with principals
- 24/7 emergency response through dedicated answering service
- Proven track record with homeowner association transitions
- Established relationships with qualified maintenance contractors
What people say
Accessible and responsive
Hands-on management
Phenomenal contract rates
Direct communication
Seamless transitions
Services
Financial Administration
We establish independent banking accounts for associations while providing detailed financial reporting and budget management. Our system tracks accounts receivable, generates monthly financial statements, and assists with annual budget preparation. This comprehensive approach ensures transparency and proper fiscal stewardship for homeowner associations.
Repairs Coordination
Our team helps associations determine maintenance needs and implement programs within approved budgets. We utilize a work-order log system to ensure timely completion of requests while maintaining relationships with qualified contractors. This approach guarantees quality service at competitive pricing for both routine and emergency repairs.
Grounds Maintenance
We coordinate selection of grounds service contractors through competitive bidding while ensuring proper maintenance of community aesthetics. Our services include tracking homeowner-reported issues, conducting periodic inspections, and coordinating resolutions with landscape professionals to maintain property value standards.
Reserve Implementation
We conduct reserve studies to identify future replacement needs while establishing proper funding mechanisms. This proactive approach protects property investments by ensuring funds are available for timely repairs and replacements without requiring special assessments from homeowners.
Emergency Handling
Our emergency response system provides continuous support through an answering service that connects clients directly with company employees. This ensures immediate attention to urgent matters outside regular business hours while maintaining consistent service quality.
People
John Ross
Principal
With decades of property management experience, John Ross provides hands-on leadership and direct client communication. He specializes in association transitions and contract negotiations.
Anne Ross
Principal
Anne Ross offers personalized management solutions with direct client interaction. She focuses on financial oversight and emergency response coordination for homeowner associations.
Questions
What types of associations do you manage?
We specialize in homeowner associations and condominium communities of all sizes across New Jersey and Pennsylvania.
How do you handle emergency maintenance requests?
Our 24/7 emergency service connects directly with company employees through an answering service for immediate response.
Can owners access account information online?
Yes, we provide an online portal for fee payments, work order requests, and financial reporting access.
How are maintenance contractors selected?
We use competitive bidding and maintain relationships with qualified local contractors for quality service at competitive rates.
What transition support do you offer?
We assist with developer-to-association transitions including engineer evaluations, document reviews, and legal coordination.
Reviews (4)
Laura Beningo
Jun 11, 2022
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Update: I don't typically give reviews, and was hoping that my first impression was a fluke. After continued contact with Pinnacle I am disgusted by the complete lack of organization and respect for the owners. I'm especially disappointed by the selective use of the Bylaws and the deliberate fining for 'fundraising'. First impression : Micromanagement, overwhelming volume of communication with owners, ridiculous fines for minuscule reasons, no real positive change to the property. Would not recommend. Update to follow.
T. Reid
Jun 05, 2022
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If i could pick ZERO, I would. Pinnacle Realty manages NEWTOWN COMMONS (off-site) thru a phone# where they are rude, unhelpful &leave callers on hold for 10min, to return to let u know "they don't talk to tenants" about Newtown Commons HOA rules, that endanger tenants, specifically with Asthma, &halting "Emergency" Saturday AC installation for a disabled tenant, 4pm Friday (delaying an additional WEEK, requring paperwork +approval by their off-site HOA) while they enjoy their weekend in AC -oh &BTW Pinnacle Realty as an HOA doesn't have to discuss HOA rules with any TENANT, including those affected by the same in sweltering temperatures exceeding 90 degrees over the last week.
Stephen Clark
Dec 23, 2021
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Anne Ross and PINNACLE REALTY stepped in and came to rescue with needed information to clear some questions that came up after a review. She went ABOVE and BEYOND - Great JOB
Jf B.
Nov 08, 2021
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They are leaving a dear friend of mine for dead in Newtown Commons. He had a raw sewage flood back in early September. His condo has been left with water damage and black mold. 2 months now they left him to live in squalor. They are playing games, lying and holding back the insurance payment he needs to fix his home. The manager Rosemarie does nothing but lie. We have all the proof we need and have retained a lawyer and will also go to social media to expose this company. They shouldn't be managing anything!
