Business Details
Your Trusted Property Management Partner in Boise
Capital First is a Boise-based property management firm dedicated to eliminating the complexities of rental property ownership. Our team specializes in enhancing property performance and tenant satisfaction through rigorous tenant screening and retention strategies. We prioritize helping tenants find affordable, well-maintained homes that align with their lifestyles while safeguarding property owners' investments. Our services include an online tenant portal for seamless maintenance requests and rent payments, prompt issue resolution, and transparent communication.With a commitment to ethical practices, we maintain a cooperative work environment guided by values such as professionalism, collaboration, and care. Our innovative technology solutions, including 24/7 access to financial statements and mobile-friendly tools, ensure both tenants and owners experience efficient, stress-free property management. We pride ourselves on swift problem resolution, modern payment options, and a tenant-centric approach that fosters long-term satisfaction.
Services
Property Management
Tenant Screening
Rent Collection
Maintenance Services
Online Portal
Highlights and features
- We implement proven tenant screening policies to ensure quality residents.
- Our online portal enables effortless rent payments and maintenance requests.
- We prioritize prompt resolution of tenant issues with professional service.
- Innovative technology provides 24/7 access to property insights and documents.
- Our team maintains ethical, collaborative relationships with tenants and owners.
Services
Property Management
We offer comprehensive property management services for single-family and multifamily residences. Our team handles tenant relations, property maintenance, and financial reporting to protect owner investments. Our technology-driven approach ensures efficient operations and tenant satisfaction.
Tenant Screening
Our streamlined tenant screening process includes background checks, credit reports, and rental history verification. This ensures high-quality tenants for property owners while maintaining fair housing practices. Digital applications simplify the process for applicants and landlords.
Rent Collection
Modern rent collection solutions allow tenants to pay via ACH transfers or credit cards. Automated payment systems reduce delays and provide secure transactions for both tenants and property owners. Detailed financial statements track all payments.
Maintenance Services
We coordinate prompt maintenance requests through electronic work orders and professional vendors. Our system ensures timely resolution of issues while keeping owners informed with real-time updates and documentation.
Online Portal
Our mobile-friendly portal provides 24/7 access to property information, financial statements, and communication tools. Tenants submit maintenance requests and pay rent digitally, while owners monitor property performance and receive monthly reports.
Questions
What property types do you manage?
We primarily manage single-family homes and select multifamily properties in Boise, Idaho.
How can tenants pay rent?
Tenants can pay rent online via ACH transfers or major credit cards through our secure portal.
What maintenance services do you provide?
We handle all maintenance requests promptly using professional vendors and provide real-time updates to owners.
Do you offer tenant screening?
Yes, we conduct comprehensive background checks, credit reports, and rental history verification for all applicants.
How do owners access property information?
Owners receive 24/7 access to financial statements, tax documents, and property insights through our mobile portal.
What communication tools are available?
Our portal includes messaging, notifications, and email tools for seamless communication between tenants and owners.
Reviews (5)
Melisa
Jun 14, 2022
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I've been in my current place for almost a year and everything has been perfect. Easy to get a hold of management and maintenance. The property is well taken care of. My neighbors are amazing. Good communication from the management as well.
Mary-Lynn Morgan
Apr 08, 2022
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Current renter from CFM and I have yet to experience any problems. My favorite thing is the online portal - quick headache free way to submit rent payments or maintenance requests. The location of my place is great, any and all maintenance requests are promptly addressed, and the property/landscaping is kept up nicely. I've always gotten a quick response from the maintenance guy- faster than any other place I've rented.
He even showed up the day after Christmas at 8am when I locked myself out of my apartment (I work nights). Thanks Jerry! I would agree that they are strict in their application process which is something I can appreciate as a responsible tenant. I've never had a problem with any of my neighbors (property with duplex apartments). I'm about to renew my lease and I couldn't be more stoked. Will update if anything changes*
He even showed up the day after Christmas at 8am when I locked myself out of my apartment (I work nights). Thanks Jerry! I would agree that they are strict in their application process which is something I can appreciate as a responsible tenant. I've never had a problem with any of my neighbors (property with duplex apartments). I'm about to renew my lease and I couldn't be more stoked. Will update if anything changes*
Drake K.
Apr 21, 2019
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Most pathetic costumer service I've ever received in my life. Don't expect Dolores (the manager) to answer her phone or return voicemails. Expect to call Capital First during business hours and be unanswered. **Take notice that I'm not the only review that couldn't get ahold of Dolores or anyone else.** I had a Capital First employee show up to my door with potential future renters expecting a tour with no heads up. Additionally, lawn maintenance/ ground keepers will show up unexpectedly.
Finally the internet service was kept in the property owners name and I would make my payment to Capital First. However, there was a point when I went for days without internet. The property we were in was nice but that has little to do with the management company. If you have the option of taking your business elsewhere, it would be wise of you to do so.
Finally the internet service was kept in the property owners name and I would make my payment to Capital First. However, there was a point when I went for days without internet. The property we were in was nice but that has little to do with the management company. If you have the option of taking your business elsewhere, it would be wise of you to do so.
Brady Heyer
Dec 24, 2017
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I love the location of my property, but Capital First is horrible with communication. They take at least a week and a half to get back to you if they even reply at all. Everything else is fine but they never communicate anything to you which is why the score is so low. They don't even have the correct business address listed on their website. I dropped by their office and it was up for sale and no one was there. It would have been nice to know that they were moving. Properties are fine, Capital First is not.
Josh Evans
Jun 16, 2016
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The reviews speak for themselves, figured we would still give them a chance, ridiculous expectations of $11,000 a month required wages for a house that rents at $1,175. Wasted weeks of our time. Deal with ANY other property management company and you'll have a better experience.
